Engagement in Guest Safety and Experience Quiz

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Questions and Answers

What is considered the most critical primary responsibility for Court Monitors?

  • Greeting, talking to, and engaging guests (correct)
  • Ignoring the guests to become part of the furniture
  • Affecting behavior negatively
  • Standing still and refraining from engaging guests

How are Court Monitors who stand still and refrain from engaging the guests perceived by the guests?

  • As engaging and friendly
  • As part of the furniture or equipment (correct)
  • As providing a great guest experience
  • As helpful and attentive

What is the impact of greeting, talking to, and engaging guests by Court Monitors?

  • Affecting behavior positively (correct)
  • Affecting behavior negatively
  • Making the guests feel ignored
  • No impact at all

Why is it essential for Court Monitors to engage guests according to the text?

<p>To keep guests safe and provide a great guest experience (C)</p> Signup and view all the answers

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Study Notes

Court Monitors' Primary Responsibility

  • The most critical primary responsibility for Court Monitors is to observe and report suspicious behavior, ensuring the safety and security of the courtroom.

Perception of Court Monitors by Guests

  • When Court Monitors stand still and refrain from engaging guests, they are often perceived as unapproachable, unfriendly, and unhelpful.

Impact of Engaging Guests

  • Greeting, talking to, and engaging guests by Court Monitors creates a positive impression, making guests feel welcome, respected, and valued.

Importance of Engaging Guests

  • Engaging guests is essential for Court Monitors, as it helps to create a comfortable and respectful environment, reduces anxiety and stress, and promotes a positive experience in the courtroom.

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