Guest Services - Forbes Five Star Standard Quiz

Guest Services - Forbes Five Star Standard

• Always address guests by their name when greeting or interacting to foster a personal connection.

• A smile is essential; it conveys interest and a willingness to assist guests.

• "Enjoy your stay" is an example of a closing remark, leaving a positive impression.

• Guests should be greeted within 60 seconds of arrival at the front drive to maintain hospitality standards.

• Guests must be escorted to the reception desk for a seamless check-in experience.

• Deliver guest bags within 10 minutes after check-in to ensure prompt service.

• Highlight the Nespresso coffee machine during room orientation to enhance guest experience.

• During room orientation, point out drapes and light controls to help guests familiarize themselves with the room.

• Before leaving an in-room check-in, always ask if the guest requires further assistance.

• We do not have a four-minute window for picking up bags upon departure; this statement is false.

• It is important to ask guests for their destination when departing in a taxi to provide tailored service.

• Offering transportation assistance when retrieving luggage ensures a seamless experience for the guest.

• "Never come back" is not a polite closing remark; the statement is false, emphasizing the importance of courteous language.

• A clean uniform is mandatory to meet Forbes Standards; this statement is false.

• Using slang expressions like "Yo" and "No worries" is not acceptable in professional communication; this is false.

• Being Forbes Ready signifies preparedness to meet high service standards in hospitality.