Employee Experience
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Questions and Answers

Which of the following is NOT a way in which strong cultures enhance organizational performance?

  • By shaping and coordinating employees' behavior
  • By energizing employees and rallying them around meaningful goals
  • By improving strategy formulation (correct)
  • By appealing to employees' higher ideals and values

What is the first criterion for using culture as a leadership tool?

  • It must be strategically relevant (correct)
  • It must be supported by strong norms
  • It must be flexible and adaptable
  • It must align with the CEO's vision

According to Charan and Colvin's article, which type of firms could be the most successful?

  • Firms with innovative strategies that are partially executed
  • Firms with aggressive strategies that are partially executed
  • Firms with reasonable strategies that are fully executed (correct)
  • Firms with conservative strategies that are fully executed

What is the potential consequence of hiring someone who is a bad fit for the company culture?

<p>It can lead to a bad experience (D)</p> Signup and view all the answers

What does the text suggest about the relationship between a strong company culture and hiring for fit?

<p>Hiring for fit allows companies to thrive (B)</p> Signup and view all the answers

What does the text imply about the importance of adaptability in relation to turnover?

<p>Adaptability predicts turnover over initial fit (D)</p> Signup and view all the answers

Which of the following is NOT a criterion for using culture as a leadership tool?

<p>Emphasis on innovation (C)</p> Signup and view all the answers

What is the purpose of managing culture through socialization and training?

<p>To clarify the cultural values and create strong bonds among employees (C)</p> Signup and view all the answers

How can leaders promote innovation within an organization?

<p>By creating a shared belief in psychological safety (C)</p> Signup and view all the answers

What is the difference between culture and employee experience?

<p>Culture refers to values, beliefs, and norms, while employee experience refers to the qualitative evaluation of what it's like to work somewhere (A)</p> Signup and view all the answers

Which of the following is NOT a benefit of a good employee experience?

<p>Increase in time (A)</p> Signup and view all the answers

What are the key themes that artifacts, values, beliefs, and norms can be classified into?

<p>Results vs relationships (B)</p> Signup and view all the answers

Which of the following is an example of an injunctive norm?

<p>Describing what people should do (A)</p> Signup and view all the answers

What is the impact of culture on operational performance?

<p>Positive impact (D)</p> Signup and view all the answers

Which of the following is NOT a benefit of investing in employee experience?

<p>Save time (B)</p> Signup and view all the answers

What factors contribute to perceived organizational support?

<p>Fairness, HR practices, and work conditions (D)</p> Signup and view all the answers

According to Schein's Iceberg model, which of the following is NOT a level of culture?

<p>Behaviors (C)</p> Signup and view all the answers

What are the two main categories into which cultures can often be classified?

<p>Risk vs rules and results vs relationships (A)</p> Signup and view all the answers

What are the potential outcomes of perceived organizational support?

<p>Increased employee well-being (D)</p> Signup and view all the answers

What are the key factors that contribute to perceived organizational support?

<p>Fairness, HR practices, and work conditions (D)</p> Signup and view all the answers

Which of the following is NOT a key theme in artifacts, values, beliefs, and norms?

<p>Trust (A)</p> Signup and view all the answers

What type of culture promotes consistency and conformity?

<p>Strong culture (A)</p> Signup and view all the answers

Which of the following is NOT a way in which a strong culture enhances organizational performance?

<p>By reducing employee engagement and motivation (A)</p> Signup and view all the answers

What is the primary purpose of managing culture through socialization and training?

<p>To align employees' attitudes and behaviors with the desired culture (C)</p> Signup and view all the answers

What is the relationship between strategy execution and culture?

<p>Culture plays a crucial role in strategy execution (B)</p> Signup and view all the answers

Which of the following statements is true about culture fit?

<p>Culture fit can be prioritized over immediate skills for entry-level positions. (C)</p> Signup and view all the answers

What can happen when there is an overemphasis on culture fit?

<p>It can harm creativity and experience due to conformity pressure. (D)</p> Signup and view all the answers

What does the text suggest about the relationship between a strong company culture and hiring for fit?

<p>A strong company culture requires hiring for fit to thrive. (C)</p> Signup and view all the answers

Which of the following is NOT a leadership tool to manage and change organizational culture?

<p>Emphasizing innovation (A)</p> Signup and view all the answers

What are the two characteristics of a strong culture mentioned in the text?

<p>High levels of agreement and high levels of intensity (A)</p> Signup and view all the answers

What is the potential consequence of leaders not instilling confidence and clarity about key cultural values?

<p>Employees will provide their own explanations (D)</p> Signup and view all the answers

What is the difference between organizational culture and employee experience?

<p>Organizational culture refers to values, beliefs, and norms, while employee experience refers to qualitative evaluation of what it's like to work somewhere (D)</p> Signup and view all the answers

Which of the following is NOT one of the 'Big Five' Traits of personality?

<p>Enthusiasm (D)</p> Signup and view all the answers

What is a concern associated with the Myers-Briggs Type Indicator (MBTI)?

<p>Lacks scientific rigor (A)</p> Signup and view all the answers

What is the purpose of the mid-course evaluation on menti.com?

<p>To assess what you have learned in the class (A)</p> Signup and view all the answers

Which of the following is NOT a key concept mentioned in the text?

<p>Selection processes should be unfair and invalid (D)</p> Signup and view all the answers

What is the purpose of job embeddedness?

<p>To create strong links to people and/or activities (A)</p> Signup and view all the answers

What is the potential consequence of an overemphasis on money as an offering to employees?

<p>Employees may be easily replaceable (C)</p> Signup and view all the answers

Which of the following is a potential reason why people leave a company?

<p>Lack of job satisfaction (B)</p> Signup and view all the answers

What is the purpose of conducting exit interviews?

<p>To learn what contributed to dissatisfaction (B)</p> Signup and view all the answers

What is the key benefit of conducting stay interviews?

<p>To learn what keeps employees working in the company (B)</p> Signup and view all the answers

What is the potential consequence of overpromising during the hiring process?

<p>Setting up the company to under-deliver (D)</p> Signup and view all the answers

Which of the following is NOT a trait that predicts job performance?

<p>Neuroticism (A)</p> Signup and view all the answers

What is the purpose of trait regulation?

<p>To manage one's physical and emotional state (B)</p> Signup and view all the answers

What are the two key questions to consider when hiring?

<p>What are you hiring for? How are you choosing? (C)</p> Signup and view all the answers

What attributes does Google look for in applicants?

<p>General cognitive ability, emergent leadership, Googleyness, role-related knowledge (A)</p> Signup and view all the answers

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