Podcast
Questions and Answers
What defines a hostile work environment?
What defines a hostile work environment?
- A workplace infused with intimidation, ridicule, and insult. (correct)
- A workplace with minimal interaction between employees.
- A workplace that allows free expression of opinions.
- A workplace that promotes teamwork and cooperation.
Under the Age Discrimination in Employment Act of 1967, which group is specifically protected?
Under the Age Discrimination in Employment Act of 1967, which group is specifically protected?
- Individuals over 50 years old.
- Individuals of all ages.
- Individuals under 30 years old.
- Individuals who are 40 years old or older. (correct)
What does the Pregnancy Discrimination Act of 1978 prohibit?
What does the Pregnancy Discrimination Act of 1978 prohibit?
- Discrimination for taking extended maternity leave.
- Discrimination based on age during pregnancy.
- Discrimination against employees unable to work.
- Discrimination based on pregnancy, childbirth, or related medical conditions. (correct)
What is the implication of quid pro quo sexual harassment?
What is the implication of quid pro quo sexual harassment?
How does the Americans with Disabilities Act (ADA) of 1990 define the employers it applies to?
How does the Americans with Disabilities Act (ADA) of 1990 define the employers it applies to?
What does the Civil Rights Act of 1964 prohibit in the workplace?
What does the Civil Rights Act of 1964 prohibit in the workplace?
Which of the following is a notable aspect of employee satisfaction?
Which of the following is a notable aspect of employee satisfaction?
What principle must be followed when making employment decisions according to the content?
What principle must be followed when making employment decisions according to the content?
What should organizations focus on to improve guest service strategies?
What should organizations focus on to improve guest service strategies?
What does the Fair Labor Standards Act of 1938 establish?
What does the Fair Labor Standards Act of 1938 establish?
Under what conditions can unwelcome sexual advances be considered sexual harassment?
Under what conditions can unwelcome sexual advances be considered sexual harassment?
What is an essential takeaway from Marriot's philosophy on employee relations?
What is an essential takeaway from Marriot's philosophy on employee relations?
How do generational differences in the workplace affect employee management?
How do generational differences in the workplace affect employee management?
What does the Americans with Disabilities Act of 1990 protect qualified individuals from?
What does the Americans with Disabilities Act of 1990 protect qualified individuals from?
Which group is NOT specifically protected under the definition of disability?
Which group is NOT specifically protected under the definition of disability?
What was one of the primary motivations for the enactment of the Civil Rights Act of 1964, Title VII?
What was one of the primary motivations for the enactment of the Civil Rights Act of 1964, Title VII?
Which of the following is a notable aspect of 'Experience Management' as mentioned in the content?
Which of the following is a notable aspect of 'Experience Management' as mentioned in the content?
What is a bona fide occupational qualification?
What is a bona fide occupational qualification?
Which federal law addresses age discrimination in employment?
Which federal law addresses age discrimination in employment?
Which of the following describes a 'hostile or offensive work environment'?
Which of the following describes a 'hostile or offensive work environment'?
What can 'treble damages' in employment law refer to?
What can 'treble damages' in employment law refer to?
Flashcards
Civil Rights Act of 1964
Civil Rights Act of 1964
A set of laws that protect employees from discrimination based on race, color, sex, religion, national origin, and sexual orientation. The law also protects employees from retaliation for reporting discrimination.
Sexual Harassment
Sexual Harassment
A situation where an employee's job performance or opportunities are affected by unwelcome sexual advances, requests for sexual favors, or other verbal or physical conduct of a sexual nature.
Bona Fide Occupational Qualifications (BFOQs)
Bona Fide Occupational Qualifications (BFOQs)
Criteria that are essential to a job and justify an employer's decision to hire a specific person based on their qualifications.
Business Necessities
Business Necessities
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Employee Productivity
Employee Productivity
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Experience Management
Experience Management
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Employee Satisfaction and Customer Service
Employee Satisfaction and Customer Service
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Workforce Preferences and Technology
Workforce Preferences and Technology
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What is sexual harassment?
What is sexual harassment?
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What is Quid Pro Quo?
What is Quid Pro Quo?
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What is the Age Discrimination in Employment Act?
What is the Age Discrimination in Employment Act?
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What is the Pregnancy Discrimination Act?
What is the Pregnancy Discrimination Act?
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What is the employer's responsibility for sexual harassment?
What is the employer's responsibility for sexual harassment?
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Americans with Disabilities Act (ADA)
Americans with Disabilities Act (ADA)
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Record of disability
Record of disability
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Regarded as having a disability
Regarded as having a disability
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Treble damages
Treble damages
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Quid pro quo sexual harassment
Quid pro quo sexual harassment
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Hostile work environment
Hostile work environment
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Essential job functions
Essential job functions
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Study Notes
Employee Assets and Productivity
- Employees are a company's most valuable asset.
- Employee productivity was recognized as important as early as 1800 BC.
- The Social Security Act of 1935 and the Fair Labor Standards Act of 1938 established minimum wage and other labor standards.
- Companies prioritize employee well-being (e.g., Marriott's "people-first" approach).
Post-COVID Workforce Preferences
- Job growth has returned, but workforce preferences have shifted.
- Employees are seeking more flexible work arrangements.
- Determining appropriate remote work policies is important.
Experience Management & Employee Satisfaction
- Experience management is crucial for creating positive employee experiences and loyalty.
- Positive work experiences lead to higher satisfaction among employees.
- Positive customer experience is tied to positive employee experiences.
- Employee experiences can affect satisfaction and spending.
Employee Rights & Regulations
- Civil Rights Act of 1964 prohibits discrimination based on race, color, religion, sex, national origin, or sexual orientation.
- This law was updated in 2020 to include sexual orientation and gender identity.
- Employment decisions should not be based on BFOQs (bona fide occupational qualifications).
- Sexual harassment is illegal (quid pro quo and hostile environment).
Additional Employment Laws
- Age Discrimination in Employment Act (ADEA) of 1967 protects employees aged 40 and older from discrimination.
- Pregnancy Discrimination Act of 1978 prohibits discrimination based on pregnancy.
- Americans with Disabilities Act (ADA) of 1990 prohibits discrimination against individuals with disabilities.
Experience Management & Employee Processes
- Effective employee processes positively impact customer experiences.
- Warm welcome and exceeding customer exceptions are keys to customer satisfaction.
- Experience management can be applied to internal processes as well as external customer interactions.
Employee Generations & Roles
- Organizations usually have employees from diverse generations.
- Experience management strategies should consider the needs of all employee generations.
- Human resource management plays a role in handling diverse workplace dynamics.
Sexual Harassment & Discrimination (Detailed explanation)
- Sexual harassment encompasses unwelcome sexual advances, requests for sexual favors, or other verbal or physical conduct of a sexual nature when:
- Submission to or rejection of such conduct impacts employment decisions.
- Conduct unreasonably interferes with work performance or creates a hostile or offensive work environment.
- Quid pro quo harassment involves linking employment decisions to sexual favors.
- Hostile work environment harassment involves a hostile working environment due to repeated or severe harassment.
- Companies are legally responsible for ensuring a harassment-free workplace.
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