OLGA 2025 Session 5 Knowledge Check

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Questions and Answers

What percentage increase in profitability was observed in teams with high employee engagement according to a Gallup study?

  • 32%
  • 18%
  • 202%
  • 21% (correct)

Match the following engagement states with their descriptions:

Engaged = Employees who are involved and enthusiastic about their work Actively Disengaged = Employees who are unhappy and may disrupt others Neither Engaged nor Actively Disengaged = Employees who are indifferent and perform minimally

Which of the following is a key behavior of a cohesive team?

  • Accountability (correct)
  • Individualism
  • Compromise
  • Isolation

Fear is considered a common challenge in fostering accountability within teams.

<p>True (A)</p> Signup and view all the answers

What is the primary focus of the coaching discussed in the workshop?

<p>Driving clarity for the team</p> Signup and view all the answers

Match the common challenges with their descriptions:

<p>Fear = An emotional barrier that prevents confrontation Lack of Clarity = Uncertainty about expectations and responsibilities Lack of Trust = Doubts about the intentions and reliability of team members Lack of Resources = Insufficient tools or support to complete tasks</p> Signup and view all the answers

Which of the following is NOT a step mentioned in the accountability exercise?

<p>Create a new team member (B)</p> Signup and view all the answers

Most employees feel their performance is managed well to motivate them.

<p>False (B)</p> Signup and view all the answers

What may happen if team members lack the necessary tools or resources?

<p>They may struggle to take ownership (B)</p> Signup and view all the answers

Employees believe that having no accountability can lead to negative outcomes.

<p>True (A)</p> Signup and view all the answers

Flashcards

Accountability

Holding oneself and others responsible for meeting expectations and achieving goals.

Team Accountability

A team culture where members hold each other responsible for achieving shared goals.

Scenario Exercise

Solving a presented problem to build a solution or address an issue.

Employee Engagement

The level of enthusiasm and commitment employees feel toward their work and the company.

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Coaching

Providing guidance and support to help team members improve performance and achieve clarity.

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Clarity for Team

Understanding expectations and roles within the team to perform effectively.

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Common Challenges (Accountability)

Obstacles like fear, lack of clarity, trust issues, and limited resources that hinder accountability.

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Lack of Clarity

Unclear goals, expectations, roles, or responsibilities.

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Engagement Impact

Highly engaged teams see significant increases in profitability, while disengaged teams struggle.

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Engagement Levels

Employees can be actively engaged, disengaged, or fall somewhere in between, impacting their contributions.

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Engagement Benefits

Companies with engaged employees outperform those with disengaged employees by a large margin.

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Accountability Culture

Creating an environment where team members hold each other responsible for achieving shared goals.

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Proactive Accountability

Taking initiative to ensure everyone is on track and fulfilling their commitments.

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Holding employees accountable

Making sure employees meet responsibilities and commitments.

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Relationship damage

Negative impact on professional relationships due to accountability measures.

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Limited accountability ability

Managers feeling unable to effectively hold others accountable.

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Employee accountability needs

Employees prioritizing accountability as key leadership skill.

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Motivational performance management

Managing performance in a way that encourages and motivates employees.

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Accountability and engagement link

The connection between holding people accountable and their engagement.

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Improving accountability

Identifying and addressing areas of challenge in accountability processes.

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Study Notes

Accountability & Engagement (OLGA 2025)

  • The presentation focuses on accountability and engagement within teams.
  • Today's agenda includes reviewing coaching and clarity, a common sense scenario exercise, discussing the importance of employee engagement, and building a highly successful team.
  • The presentation emphasizes the importance of expectations for the workshop, including being present and sharing perspective.
  • A pyramid diagram illustrates the five behaviors of a cohesive team: trust, conflict, commitment, accountability, and results.
  • Accountability is a challenge for teams but becomes more manageable with consistent effort.
  • High standards set a foundation for teammates to hold one another accountable, establishing a culture where accountability becomes a normalized behavior
  • Common challenges include fear of conflict, lack of clarity in expectations, lack of trust, and lack of resources.
  • 82% of managers feel they have limited to no ability to successfully hold others accountable.
  • 91% of employees feel holding others accountable is a crucial leadership skill.
  • Only 14% of employees feel their performance is managed in a way that motivates them.
  • The presentation emphasizes the importance of employee engagement and its correlation with profitability.
  • A Gallup study found that teams with high employee engagement see a 21% increase in profitability, while Thread studies show that companies with engaged employees outperform those with disengaged employees by 202%.
  • There was an exercise for teams to receive a scenario, discuss the scenario, develop a solution, identify issues and resources to implement the solution, and share solutions with the group.
  • Discussions focus on improving the ability to hold others accountable.

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Accountability & Engagement (OLGA 2025) Session 5 PDF

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