26 Questions
What is the purpose of the European Quality Award (EQA)?
To support managers in the adoption of TQM
Who initiated the Deming Prize and when?
Japan in 1951
What is a key requirement to be eligible for the Deming Prize?
Minimum score 70/100 in business objectives establishment
Which organization created the European Quality Award (EQA)?
European Foundation for Quality Management (EFQM)
What is the main focus of the Baldrige Award Criteria?
Establishing guidelines for quality evaluation
What criterion is essential for a firm to be considered for the Deming Prize?
Effective use of TQM
Which award is open to non-Japanese firms?
Deming Prize
What is the main goal of the Deming Prize?
Encourage TQM utilization.
What are some order-winning criteria that companies use to attract and retain customers?
Product range, variety, and customization
In the context of quality improvement programs, what is considered a firm's resource core competency?
Search, extract, allocate, and deploy appropriate resources for quality improvement
What is a key aspect of developing a differentiation strategy for a company?
Focusing on quality improvements to stand out from competitors
What is the role of quality in being an order-winning criterion according to the text?
Quality plays a crucial role in attracting and retaining customers
What is the main focus of developing a differentiation strategy for a company?
Creating a unique position in the market through quality improvements
Which of the following is NOT considered an order-winning criterion according to the text?
Social media presence
What is the main difference between Top-Down Catch-ball and Bottom-Up Catch-ball methods?
The level at which decisions are made
In the context of quality improvement, what does the Top-Down Catch-ball method primarily involve?
Minimizing product failure costs
How does the Bottom-Up Catch-ball method differ from the Top-Down approach in quality improvement programs?
It allows operational level managers to decide on modalities
What is a significant aspect of quality improvement programs related to strategic imperatives?
Generating superior business results
How does quality improvement contribute to competitive advantage and profitability?
By offering above average product quality
In a scenario where customers are not willing to pay for quality improvement but competition is intense, what should top management primarily focus on?
Sustaining quality improvement efforts
What is a characteristic of the Force-choice model option for Strategy Process?
It requires middle managers to provide inputs
In the Catch-ball Model, what is the first step carried out by top management?
Creating annual company goals, objectives, and strategies
What is the purpose of the Catch-ball process in the Strategy Process?
To throw goals back and forth throughout the management hierarchy
Which aspect is emphasized in the Force-choice model option for Strategy Process?
Combining insights from organizational assessment and external environment analysis
What is a key characteristic of the Catch-ball Model?
It includes providing inputs by middle managers and quality control managers
'Catch-ball' in the Strategy Process refers to:
Throwing goals, objectives, and strategies back and forth throughout the management hierarchy
Test your knowledge on the EFQM Excellence Model, European Quality Award (EQA), and ISO 9000:2008. Explore the non-prescriptive framework, criteria for sustainable excellence, and international standards for quality systems.
Make Your Own Quizzes and Flashcards
Convert your notes into interactive study material.
Get started for free
