Recent Lessons

Show all results for ""

Feature Overview

Ace your exams with our all-in-one platform for creating and sharing quizzes and tests.

Quizzes

Create quizzes and tests automatically from your content using AI.

Flashcards

Automatically turn your notes into digital flashcards.

Share, Export & Embed

Share with classmates or export to Excel and your learning management system.

Stats & Reporting

Auto-grading quizzes and tests with detailed stats and reports.

Mobile Apps

The smarter way to study – wherever you are.

Pricing

Search...

Effective Crisis Management: Recognizing and Addressing Crises

10 Questions

1 Views

Effective Crisis Management: Recognizing and Addressing Crises

Choose a study mode

Play Quiz

Study Flashcards

Spaced Repetition

Chat to lesson

Podcast

Play an AI-generated podcast conversation about this lesson

Questions and Answers

What is the first step in beating a crisis, according to the text?

Recognizing that you have a crisis (correct)

Seeking confirmation from the Internet

Assuming the crisis will blow over on its own

Putting your head in the sand and avoiding the storm

What are the keys to effective crisis management, according to the text?

Avoiding forthright communication

Being obsessed with technical details and neglecting the human aspect

Brushing off allegations with nonchalance

Decisiveness, honesty, and a customer-first mentality (correct)

What can lead to long-term damage to a business during a crisis, according to the text?

Receiving negative publicity from the Internet

Solving the problems underlying the crisis

Becoming obsessed with technical details of a situation

Damaged credibility, integrity, and customer loyalty (correct)

What happened when Intel was informed of the mathematical calculation problem with its Pentium chip?

They were confident of their design and responded with nonchalance Signup and view all the answers

What is a recipe for failure in crisis management, according to the text?

Neglecting credibility, integrity, and customer loyalty Signup and view all the answers

What is the first lesson taught by the Intel crisis?

Customer perception is often what matters most in crises Signup and view all the answers

What was one of the consequences of Intel's over-confidence in its chip design?

Lack of receptiveness to their customers Signup and view all the answers

What is the primary concern during a crisis?

Cost should always be a factor but not the primary concern Signup and view all the answers

What did Johnson & Johnson do to set the standard for proactivity during the Tylenol crisis?

Took responsible and decisive action by recalling and redesigning Tylenol capsules Signup and view all the answers

What does the text suggest regarding the image of a company during a crisis?

Conveying an image of being a community member and partner is favorable Signup and view all the answers