Effective Communication in Organizations
48 Questions
0 Views

Choose a study mode

Play Quiz
Study Flashcards
Spaced Repetition
Chat to lesson

Podcast

Play an AI-generated podcast conversation about this lesson

Questions and Answers

What is the primary benefit of effective communication for an organization?

  • Gaining a competitive advantage (correct)
  • Increasing product prices
  • Streamlining company policies
  • Reduced employee turnover

    • What role does perception play in the communication process?

  • It acts only as a sender's tool.
  • It solely enhances the clarity of the message.
  • It can distort the intended message. (correct)
  • It has no effect on communication.

    • Which of the following best defines 'information richness'?

  • The frequency of communication.
  • The capacity of a medium to convey multiple cues. (correct)
  • The clarity of the message.
  • The length of the communication.

    • Which communication network is typically used in groups and teams?

    <p>Wheel network</p> Signup and view all the answers

    How has technology impacted the management of communication?

    <p>It offers new options for managing communication.</p> Signup and view all the answers

    Why is it important for managers to understand differences in linguistic styles?

    <p>To prevent misunderstandings in communication.</p> Signup and view all the answers

    What aspect of communication contributes to improved quality of products and services?

    <p>Effective sharing of information.</p> Signup and view all the answers

    What is the first step in the communication process?

    <p>Sender</p> Signup and view all the answers

    Which communication network allows information to flow to and from one central member?

    <p>Wheel Network</p> Signup and view all the answers

    What type of written communication is best for conveying information with little feedback expected?

    <p>Newsletters</p> Signup and view all the answers

    What is the phenomenon called when important information is ignored in favor of less critical information?

    <p>Information overload</p> Signup and view all the answers

    Which type of communication network ensures that members communicate only with adjacent members?

    <p>Chain Network</p> Signup and view all the answers

    What is the term for anything that hampers any stage of the communication process?

    <p>Noise</p> Signup and view all the answers

    Which of the following is a characteristic of a Circle Network?

    <p>Members communicate based on expertise, experience, and location</p> Signup and view all the answers

    Who is referred to as the receiver in the communication process?

    <p>The intended audience for the message</p> Signup and view all the answers

    What is a defining feature of an All-Channel Network?

    <p>High levels of communication amongst all members</p> Signup and view all the answers

    What is the significance of decoding in the communication process?

    <p>It is where the message is interpreted by the receiver.</p> Signup and view all the answers

    What type of website allows readers to respond with their own commentary and opinions?

    <p>Blog</p> Signup and view all the answers

    Which type of communication involves the encoding of messages into words?

    <p>Verbal communication</p> Signup and view all the answers

    Which statement is true regarding information flow in a Wheel Network?

    <p>Only the central member can communicate with others.</p> Signup and view all the answers

    What is the process through which people interpret sensory input called?

    <p>Perception</p> Signup and view all the answers

    What do biases often result in regarding perceptions of others?

    <p>Systematic tendencies leading to inaccuracies</p> Signup and view all the answers

    How can stereotypes affect communication?

    <p>They can interfere with encoding and decoding messages.</p> Signup and view all the answers

    What was the effect of improved communication during doctors' shift changes according to a study?

    <p>Reduced risk of patient adverse events by 30%</p> Signup and view all the answers

    What is the primary benefit of face-to-face communication?

    <p>It has the highest information richness.</p> Signup and view all the answers

    Which type of communication is characterized by its ability to provide quick feedback and convey tone?

    <p>Spoken communication electronically transmitted</p> Signup and view all the answers

    How does information richness impact communication?

    <p>It influences the clarity of the message.</p> Signup and view all the answers

    What is the role of 'management by wandering around'?

    <p>To engage in informal conversations with employees.</p> Signup and view all the answers

    Which type of communication has the lowest information richness?

    <p>Impersonal written communication</p> Signup and view all the answers

    Why is personally addressed written communication still effective despite lower richness?

    <p>It ensures the receiver actually reads the message.</p> Signup and view all the answers

    What is meant by 'information richness'?

    <p>The amount of information a medium can carry.</p> Signup and view all the answers

    What is a disadvantage of spoken communication when transmitted electronically?

    <p>It provides no visual nonverbal cues.</p> Signup and view all the answers

    What is the primary function of an organization chart?

    <p>To summarize the formal reporting channels in an organization</p> Signup and view all the answers

    What is the nature of horizontal communications in an organization?

    <p>They occur between employees at the same level</p> Signup and view all the answers

    Which of the following describes the 'grapevine' in organizational communication?

    <p>An informal network carrying unofficial information</p> Signup and view all the answers

    What is one significant advantage of intranets in organizational communication?

    <p>They require minimal technical knowledge to operate</p> Signup and view all the answers

    Which software is NOT mentioned as a collaboration tool?

    <p>Asana</p> Signup and view all the answers

    Which factor originates with the sender and can cause barriers to effective communication?

    <p>Using an inappropriate medium for the message</p> Signup and view all the answers

    What can lead to misunderstandings in communication?

    <p>Using automated messaging systems excessively</p> Signup and view all the answers

    How do collaboration software programs primarily enhance communication?

    <p>By providing a centralized location for file sharing and messaging</p> Signup and view all the answers

    What is the first communication skill for managers as senders of messages?

    <p>Send messages that are clear and complete.</p> Signup and view all the answers

    Why should jargon be avoided when communicating with people outside a specific occupation?

    <p>It can lead to confusion or misunderstanding.</p> Signup and view all the answers

    Which of the following is NOT a communication skill for managers as senders?

    <p>Be empathetic.</p> Signup and view all the answers

    What does 'filtering' refer to in communication?

    <p>Withholding part of a message.</p> Signup and view all the answers

    What is one key aspect managers should consider when selecting a communication medium?

    <p>The appropriateness of the medium for the message.</p> Signup and view all the answers

    What should a manager ensure to prevent information distortion?

    <p>Ensure accurate information is provided.</p> Signup and view all the answers

    What skill is essential for managers as receivers of messages?

    <p>Be empathetic.</p> Signup and view all the answers

    How can managers ensure that misleading rumors are not spread?

    <p>By providing accurate information.</p> Signup and view all the answers

    Study Notes

    Chapter 16: Promoting Effective Communication

    • Effective communication is crucial for organizational success, providing a competitive edge.
    • Communication is the sharing of information between individuals or groups to create a common understanding. This is a human process, and it only occurs if a shared understanding is reached.
    • Effective communication increases efficiency in new technologies and skills, improves product and service quality, enhances customer responsiveness, and fosters innovation.
    • The communication process involves a sender, a message, encoding (the translation of the message into symbols or language), a medium (the pathway of the message), noise (anything that disrupts the process), decoding (where the receiver tries to understand the message), and a receiver.
    • Perception impacts communication; it's how individuals select, organize, and interpret sensory input to understand the world. Personal traits (personality, values, attitudes), moods, and past experiences strongly influence perception.
    • Biases, such as stereotypes, can lead to inaccurate perceptions and interfere with message encoding and decoding.
    • Ineffective communication can be harmful, even dangerous. For example, a study by Harvard University found that improvements in doctor-to-doctor communication during shift changes reduced adverse patient events by 30% and decreased medical errors by nearly 25%.
    • Information richness describes how much information can be conveyed through a medium. Different communication methods (face-to-face, phone calls, emails, impersonal written communication) have varying degrees of richness.
    • Managers should choose the most appropriate communication medium based on the message and the receiver. The highest richness medium is face-to-face communication while the lowest richness is impersonal written communication
    • Examples of communication media include face-to-face, telephone conversations, personally addressed written communication (letters and emails), and impersonal written communication (newsletters and reports).
    • Communication effectiveness depends heavily on the communication network used within a group or team. Factors like workflow characteristics and the extent of collaboration needed between group members influence the choice of network.
    • Common communication networks include wheel, chain, circle, and all-channel.
    • Organizational charts summarize formal communication channels within an organization. Communication within an organization flows through formal and informal channels. Vertical communication flows up and down the corporate hierarchy, and horizontal communication occurs between employees of the same level.
    • The grapevine is an unofficial communication network within an organization.
    • Intranets are companywide computer networks which often utilize software to facilitate highly collaborative interactions and shared workspaces.
    • Collaboration software facilitates ongoing team interaction, sharing data, and holding virtual conferences. Examples include Zoho, Slack, and Microsoft Teams.
    • Barriers to effective communication come from senders (e.g., unclear messages, wrong medium choice, lack of feedback), receivers (e.g., ignoring or misunderstanding messages), and technology (e.g., faulty automated systems).
    • Important communication skills for managers (as senders) include clarity, proper encoding, medium selection, feedback mechanisms, and avoiding misleading information.
    • Jargon, specialized language used within a profession or group, can hinder communication with outsiders.
    • Filtering (withholding information) and information distortion (changing message meaning) are common communication issues.
    • Good receiver communication skills include paying attention, active listening, and empathy.

    Studying That Suits You

    Use AI to generate personalized quizzes and flashcards to suit your learning preferences.

    Quiz Team

    Related Documents

    Chapter 16: Promoting Effective Communication - Contemporary Management 12th Ed PDF

    Description

    Test your knowledge on the key concepts of effective communication within organizations. This quiz covers various topics, including communication processes, information richness, and the impact of technology. Enhance your understanding of how communication influences management and team dynamics.

    More Like This

    Use Quizgecko on...
    Browser
    Open
    Browser
    Browser