40 Questions
What is the essence of good communication?
Transmitting the sender's intended meaning
Why is effective communication vital to organizations?
It allows people to work interdependently
What is the role of communication in organizational learning and decision making?
It is an essential instrument
How do people clarify their expectations and coordinate work through communication?
Through verbal and nonverbal cues
What is the purpose of feedback in the communication process?
To provide evidence of understanding
What happens to the message in the communication process?
It is encoded into words, gestures, and symbols
What is the outcome of good communication?
The sender's intended meaning
Why is communication necessary for employee well-being?
It aids in managing their work environment
What is the phenomenon where we automatically mimic another person's emotions through facial expressions and nonverbal behavior?
Emotional Contagion
What is the primary function of mimicry in emotional contagion?
To provide continuous feedback
What is a factor to consider when choosing a communication channel?
Social acceptance
What determines the symbolism of a communication channel?
Channel's symbolic meaning
What is the term for how well a communication medium is approved and supported by the organization, teams, and individuals?
Social acceptance
What is media richness?
The ability of a channel to convey information
Why do people mimic the nonverbal behaviors of others?
To receive emotional meaning
What is the result of emotional contagion in a group setting?
Social solidarity
What is a potential area for misunderstanding across cultures?
Nonverbal communication
What is one way in which men and women communicate differently?
Men engage in more 'report talk' than women
What is a characteristic of 'rapport talk'?
It is used to build relationships
What is a common source of frustration in communication between men and women?
Men offering advice instead of rapport
What is essential for effective interpersonal communication?
The receiver's ability to actively listen
What is a key difference in nonverbal cues between men and women?
Women are more sensitive to nonverbal cues
What is a characteristic of conversations among women?
They have a higher incidence of 'rapport talk'
What is the primary function of 'report talk'?
To exchange information efficiently
What is the primary function of mental models in communication?
To visualize elements of a setting and relationships among them
Why is the sender's experience at communicating the message important in the encoding-decoding process?
It allows the sender to develop more efficient language to convey the message
What is the primary difference between verbal and nonverbal communication?
Verbal communication uses words, while nonverbal does not
What has significantly improved the efficiency of written communication?
Computer-mediated communication channels, such as email and Weblogs
What is the most widely used computer-mediated communication channel?
Electronic mail (e-mail)
What is the primary advantage of shared mental models in communication?
It reduces the need for verbal communication
What is the main difference between spoken and written communication?
One is faster than the other
Why are computer-mediated communication channels becoming increasingly popular?
They offer more efficient and convenient ways to communicate
What is the primary goal of active listeners when evaluating the message?
To understand the speaker's feelings and thoughts
What is the main benefit of maintaining eye contact during a conversation?
It shows interest in the speaker's message
What is the result of the no-walls approach to workspace design?
Employees communicate more with each other
What is the purpose of back channel signals in a conversation?
To show interest in the speaker's message
What is the primary focus of 'micro-level' issues in communication?
Sending and receiving information between two employees
What is the main goal of responding in the listening process?
To give feedback to the sender
How can active listeners improve their evaluation of the conversation?
By empathizing with the speaker
What is the purpose of rephrasing the speaker's ideas in a conversation?
To clarify the message
Study Notes
Communication
- Communication is the process by which information is transmitted and understood between two or more people.
- Effective communication is vital to all organizations, enabling people to work interdependently, clarify expectations, and achieve organizational objectives.
The Importance of Communication
- Communication is essential for organizational learning and decision-making.
- It aids employee well-being by helping them manage their work environment.
- It allows employees to achieve organizational objectives more efficiently and effectively.
A Model of Communication
- Communication flows through channels between the sender and receiver.
- The sender forms and encodes a message, which is then transmitted to the receiver.
- The receiver senses the incoming message and decodes it into something meaningful.
- Feedback is essential to ensure that the receiver has understood the message correctly.
Communication Channels
- There are two main types of channels: verbal and nonverbal.
- Verbal communication uses words and occurs through spoken or written channels.
- Nonverbal communication is any part of communication that does not use words.
- Computer-mediated communication, such as email and weblogs, has improved written communication efficiency.
Emotional Contagion
- Emotional contagion is the automatic process of "catching" or sharing another person's emotions.
- It serves three purposes: providing continuous feedback, receiving emotional meaning, and building social solidarity.
Choosing the Best Communication Channel
- Two important elements to consider when choosing a communication channel are social acceptance and media richness.
- Social acceptance refers to how well the communication medium is approved and supported by the organization, teams, and individuals.
- Media richness refers to the ability of a channel to convey information and facilitate feedback.
Nonverbal Differences across Cultures
- Nonverbal communication can be misunderstood across cultures.
- Deliberate gestures often have different interpretations in different cultures.
Gender Differences in Communication
- Men and women have similar communication practices, but there are subtle distinctions that can lead to misunderstanding and conflict.
- Men are more likely to view conversations as negotiations of relative status and power.
- Women are more sensitive to nonverbal cues in face-to-face meetings.
Improving Interpersonal Communication
- Effective interpersonal communication depends on the sender's ability to get the message across and the receiver's performance as an active listener.
- Active listening involves postponing evaluation, avoiding interrupting, and remaining motivated to listen.
- Evaluating the conversation involves understanding the message's meaning, evaluating the message, and remembering the message.
Improving Communication throughout the Hierarchy
- Corporate leaders need to maintain an open flow of communication up, down, and across the organization.
- Three communication strategies are workspace design, web-based communication, and direct communication with top management.
Learn about the significance of effective communication in organizations, how it enables interdependent work, and its importance in understanding the sender's intended meaning.
Make Your Own Quizzes and Flashcards
Convert your notes into interactive study material.
Get started for free
