Importance of Effective Communication

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Questions and Answers

What is the essence of good communication?

Transmitting the sender's intended meaning (correct)

Using multiple communication channels

Transmitting information

Receiving a response

Why is effective communication vital to organizations?

It is a legal requirement

It is a method of decision making

It is a means to promote employees' well-being

It allows people to work interdependently (correct)

What is the role of communication in organizational learning and decision making?

It is a barrier to progress

It provides a platform for entertainment

It is a method of punishment

It is an essential instrument (correct)

How do people clarify their expectations and coordinate work through communication?

Through verbal and nonverbal cues Signup and view all the answers

What is the purpose of feedback in the communication process?

To provide evidence of understanding Signup and view all the answers

What happens to the message in the communication process?

It is encoded into words, gestures, and symbols Signup and view all the answers

What is the outcome of good communication?

The sender's intended meaning Signup and view all the answers

Why is communication necessary for employee well-being?

It aids in managing their work environment Signup and view all the answers

What is the phenomenon where we automatically mimic another person's emotions through facial expressions and nonverbal behavior?

Emotional Contagion Signup and view all the answers

What is the primary function of mimicry in emotional contagion?

To provide continuous feedback Signup and view all the answers

What is a factor to consider when choosing a communication channel?

Social acceptance Signup and view all the answers

What determines the symbolism of a communication channel?

Channel's symbolic meaning Signup and view all the answers

What is the term for how well a communication medium is approved and supported by the organization, teams, and individuals?

Social acceptance Signup and view all the answers

What is media richness?

The ability of a channel to convey information Signup and view all the answers

Why do people mimic the nonverbal behaviors of others?

To receive emotional meaning Signup and view all the answers

What is the result of emotional contagion in a group setting?

Social solidarity Signup and view all the answers

What is a potential area for misunderstanding across cultures?

Nonverbal communication Signup and view all the answers

What is one way in which men and women communicate differently?

Men engage in more 'report talk' than women Signup and view all the answers

What is a characteristic of 'rapport talk'?

It is used to build relationships Signup and view all the answers

What is a common source of frustration in communication between men and women?

Men offering advice instead of rapport Signup and view all the answers

What is essential for effective interpersonal communication?

The receiver's ability to actively listen Signup and view all the answers

What is a key difference in nonverbal cues between men and women?

Women are more sensitive to nonverbal cues Signup and view all the answers

What is a characteristic of conversations among women?

They have a higher incidence of 'rapport talk' Signup and view all the answers

What is the primary function of 'report talk'?

To exchange information efficiently Signup and view all the answers

What is the primary function of mental models in communication?

To visualize elements of a setting and relationships among them Signup and view all the answers

Why is the sender's experience at communicating the message important in the encoding-decoding process?

It allows the sender to develop more efficient language to convey the message Signup and view all the answers

What is the primary difference between verbal and nonverbal communication?

Verbal communication uses words, while nonverbal does not Signup and view all the answers

What has significantly improved the efficiency of written communication?

Computer-mediated communication channels, such as email and Weblogs Signup and view all the answers

What is the most widely used computer-mediated communication channel?

Electronic mail (e-mail) Signup and view all the answers

What is the primary advantage of shared mental models in communication?

It reduces the need for verbal communication Signup and view all the answers

What is the main difference between spoken and written communication?

One is faster than the other Signup and view all the answers

Why are computer-mediated communication channels becoming increasingly popular?

They offer more efficient and convenient ways to communicate Signup and view all the answers

What is the primary goal of active listeners when evaluating the message?

To understand the speaker's feelings and thoughts Signup and view all the answers

What is the main benefit of maintaining eye contact during a conversation?

It shows interest in the speaker's message Signup and view all the answers

What is the result of the no-walls approach to workspace design?

Employees communicate more with each other Signup and view all the answers

What is the purpose of back channel signals in a conversation?

To show interest in the speaker's message Signup and view all the answers

What is the primary focus of 'micro-level' issues in communication?

Sending and receiving information between two employees Signup and view all the answers

What is the main goal of responding in the listening process?

To give feedback to the sender Signup and view all the answers

How can active listeners improve their evaluation of the conversation?

By empathizing with the speaker Signup and view all the answers

What is the purpose of rephrasing the speaker's ideas in a conversation?

To clarify the message Signup and view all the answers

Study Notes

Communication

Communication is the process by which information is transmitted and understood between two or more people.
Effective communication is vital to all organizations, enabling people to work interdependently, clarify expectations, and achieve organizational objectives.

The Importance of Communication

Communication is essential for organizational learning and decision-making.
It aids employee well-being by helping them manage their work environment.
It allows employees to achieve organizational objectives more efficiently and effectively.

A Model of Communication

Communication flows through channels between the sender and receiver.
The sender forms and encodes a message, which is then transmitted to the receiver.
The receiver senses the incoming message and decodes it into something meaningful.
Feedback is essential to ensure that the receiver has understood the message correctly.

Communication Channels

There are two main types of channels: verbal and nonverbal.
Verbal communication uses words and occurs through spoken or written channels.
Nonverbal communication is any part of communication that does not use words.
Computer-mediated communication, such as email and weblogs, has improved written communication efficiency.

Emotional Contagion

Emotional contagion is the automatic process of "catching" or sharing another person's emotions.
It serves three purposes: providing continuous feedback, receiving emotional meaning, and building social solidarity.

Choosing the Best Communication Channel

Two important elements to consider when choosing a communication channel are social acceptance and media richness.
Social acceptance refers to how well the communication medium is approved and supported by the organization, teams, and individuals.
Media richness refers to the ability of a channel to convey information and facilitate feedback.

Nonverbal Differences across Cultures

Nonverbal communication can be misunderstood across cultures.
Deliberate gestures often have different interpretations in different cultures.

Gender Differences in Communication

Men and women have similar communication practices, but there are subtle distinctions that can lead to misunderstanding and conflict.
Men are more likely to view conversations as negotiations of relative status and power.
Women are more sensitive to nonverbal cues in face-to-face meetings.

Improving Interpersonal Communication

Effective interpersonal communication depends on the sender's ability to get the message across and the receiver's performance as an active listener.
Active listening involves postponing evaluation, avoiding interrupting, and remaining motivated to listen.
Evaluating the conversation involves understanding the message's meaning, evaluating the message, and remembering the message.

Improving Communication throughout the Hierarchy

Corporate leaders need to maintain an open flow of communication up, down, and across the organization.
Three communication strategies are workspace design, web-based communication, and direct communication with top management.

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Description

Learn about the significance of effective communication in organizations, how it enables interdependent work, and its importance in understanding the sender's intended meaning.