Podcast
Questions and Answers
Which of the following is typically included in the planning stage of writing an effective business message?
Which of the following is typically included in the planning stage of writing an effective business message?
- a setting a positive and other-oriented tone
- e identifying the primary message and key points (correct)
- d ensuring that the communication is fair
- c making the message easy to navigate
- b making the message easy to read
What is something an excellent business writer would do?
What is something an excellent business writer would do?
- a spend more time planning than writing
- e apply the FAIR test to the memo when reviewing it
- b adopt a message-centered approach (correct)
- d address the needs of the audience in the memo
- c complete audience analysis
Auguste is mentoring Parul, a younger colleague, in how to be a better business writer. As Parul was writing her last memo, she did several things. Which one will Auguste tell her she needs to change?
Auguste is mentoring Parul, a younger colleague, in how to be a better business writer. As Parul was writing her last memo, she did several things. Which one will Auguste tell her she needs to change?
- c She applied the FAIR test to the memo when she reviewed it
- b She spent a long time planning before she started to write
- e She drew primarily on her own opinions and expertise (correct)
- a She addressed the needs of her audience in the memo
- d She made sure the memo was easy to read and easy to navigate
Which of the following is NOT typically included in the planning stage of writing an effective business message?
Which of the following is NOT typically included in the planning stage of writing an effective business message?
What did Parul do right when writing her last memo?
What did Parul do right when writing her last memo?
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Study Notes
Planning Stage of Writing Business Messages
- The planning stage involves identifying the audience, purpose, and key messages.
- Gathering relevant information and determining the appropriate tone and style are essential steps.
- Outlining the main points and organizing the content logically helps streamline the writing process.
Traits of an Excellent Business Writer
- Mastery of clear and concise communication is vital.
- Excellent writers tailor messages to suit the audience's needs and expectations.
- They pay attention to detail, ensuring proper grammar, punctuation, and formatting.
Mentoring Insights from Auguste to Parul
- Auguste would advise Parul to enhance clarity and avoid jargon or complex phrases that may confuse the reader.
- Encouraging her to review and revise her work for coherence and brevity is crucial.
- Emphasizing the importance of a strong opening statement to capture attention can improve her writing.
Exclusions from the Planning Stage
- Personal anecdotes or unrelated information that don’t serve the business context are typically excluded.
- Specific technical jargon that may alienate the audience should also be avoided in the planning phase.
- Emotional appeals or overly casual language are generally inappropriate for a business message.
Parul's Strengths in Memo Writing
- Parul effectively identified and addressed the target audience, enhancing relevance.
- She utilized an appropriate structure, clearly presenting information in a logical sequence.
- Incorporating bullet points or lists may have helped organize her thoughts and make the memo easily readable.
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