Effective Business Message Planning Quiz
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Questions and Answers

Which of the following is typically included in the planning stage of writing an effective business message?

  • a setting a positive and other-oriented tone
  • e identifying the primary message and key points (correct)
  • d ensuring that the communication is fair
  • c making the message easy to navigate
  • b making the message easy to read
  • What is something an excellent business writer would do?

  • a spend more time planning than writing
  • e apply the FAIR test to the memo when reviewing it
  • b adopt a message-centered approach (correct)
  • d address the needs of the audience in the memo
  • c complete audience analysis
  • Auguste is mentoring Parul, a younger colleague, in how to be a better business writer. As Parul was writing her last memo, she did several things. Which one will Auguste tell her she needs to change?

  • c She applied the FAIR test to the memo when she reviewed it
  • b She spent a long time planning before she started to write
  • e She drew primarily on her own opinions and expertise (correct)
  • a She addressed the needs of her audience in the memo
  • d She made sure the memo was easy to read and easy to navigate
  • Which of the following is NOT typically included in the planning stage of writing an effective business message?

    <p>d ensuring that the communication is fair</p> Signup and view all the answers

    What did Parul do right when writing her last memo?

    <p>a She addressed the needs of her audience in the memo</p> Signup and view all the answers

    Study Notes

    Planning Stage of Writing Business Messages

    • The planning stage involves identifying the audience, purpose, and key messages.
    • Gathering relevant information and determining the appropriate tone and style are essential steps.
    • Outlining the main points and organizing the content logically helps streamline the writing process.

    Traits of an Excellent Business Writer

    • Mastery of clear and concise communication is vital.
    • Excellent writers tailor messages to suit the audience's needs and expectations.
    • They pay attention to detail, ensuring proper grammar, punctuation, and formatting.

    Mentoring Insights from Auguste to Parul

    • Auguste would advise Parul to enhance clarity and avoid jargon or complex phrases that may confuse the reader.
    • Encouraging her to review and revise her work for coherence and brevity is crucial.
    • Emphasizing the importance of a strong opening statement to capture attention can improve her writing.

    Exclusions from the Planning Stage

    • Personal anecdotes or unrelated information that don’t serve the business context are typically excluded.
    • Specific technical jargon that may alienate the audience should also be avoided in the planning phase.
    • Emotional appeals or overly casual language are generally inappropriate for a business message.

    Parul's Strengths in Memo Writing

    • Parul effectively identified and addressed the target audience, enhancing relevance.
    • She utilized an appropriate structure, clearly presenting information in a logical sequence.
    • Incorporating bullet points or lists may have helped organize her thoughts and make the memo easily readable.

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    Description

    This quiz covers the essential elements of planning an effective business message, including setting the right tone, readability, navigation, fairness, and identifying key points. It also includes a question on mentoring in the business context. Test your knowledge now!

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