10 Questions
What is the main purpose of a condolence message?
To let the audience know that the sender cares about their loss
When is a message of condolence typically sent?
During illnesses, deaths, natural disasters, or other misfortunes
What should you avoid when writing a condolence message?
Using clichés and overused phrases
Why is it challenging to write a condolence message?
Because it deals with misfortune
What should you include when expressing sympathy for someone who has passed away?
Their special qualities
What tone should a condolence message convey?
Compassion and understanding
Why is it essential to write a condolence message in your own words?
To make it more sincere and personalized
What is the main difference between a condolence message and a sympathy message?
There is no difference, they are interchangeable terms
When expressing sympathy, what should you avoid saying?
I know how you feel
What should you keep in mind when writing a condolence message for an organization?
Write it in the name of the organization
Test your understanding of writing effective routine business requests and replies, including direct and indirect patterns of organizing messages. Learn about common types of routine requests and replies, and how to craft positive messages.
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