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BCOM2911 Chapter 8: Writing Routine Requests & Positive Messages

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BCOM2911 Chapter 8: Writing Routine Requests & Positive Messages

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Questions and Answers

What is the main purpose of a condolence message?

To inform the audience about the misfortune

To provide financial assistance to the affected individual

To express anger and frustration about the misfortune

To let the audience know that the sender cares about their loss (correct)

When is a message of condolence typically sent?

Only for close family members and friends

During celebrations and happy occasions

During illnesses, deaths, natural disasters, or other misfortunes (correct)

Only for deaths and natural disasters

What should you avoid when writing a condolence message?

Using clichés and overused phrases (correct)

Using your own words

Expressing brief sympathy

Mentioning the deceased's special qualities

Why is it challenging to write a condolence message?

Because it deals with misfortune Signup and view all the answers

What should you include when expressing sympathy for someone who has passed away?

Their special qualities Signup and view all the answers

What tone should a condolence message convey?

Compassion and understanding Signup and view all the answers

Why is it essential to write a condolence message in your own words?

To make it more sincere and personalized Signup and view all the answers

What is the main difference between a condolence message and a sympathy message?

There is no difference, they are interchangeable terms Signup and view all the answers

When expressing sympathy, what should you avoid saying?

I know how you feel Signup and view all the answers

What should you keep in mind when writing a condolence message for an organization?

Write it in the name of the organization Signup and view all the answers