BCOM2911 Chapter 8: Writing Routine Requests & Positive Messages
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Questions and Answers

What is the main purpose of a condolence message?

  • To inform the audience about the misfortune
  • To provide financial assistance to the affected individual
  • To express anger and frustration about the misfortune
  • To let the audience know that the sender cares about their loss (correct)

When is a message of condolence typically sent?

  • Only for close family members and friends
  • During celebrations and happy occasions
  • During illnesses, deaths, natural disasters, or other misfortunes (correct)
  • Only for deaths and natural disasters

What should you avoid when writing a condolence message?

  • Using clichés and overused phrases (correct)
  • Using your own words
  • Expressing brief sympathy
  • Mentioning the deceased's special qualities

Why is it challenging to write a condolence message?

<p>Because it deals with misfortune (D)</p> Signup and view all the answers

What should you include when expressing sympathy for someone who has passed away?

<p>Their special qualities (C)</p> Signup and view all the answers

What tone should a condolence message convey?

<p>Compassion and understanding (C)</p> Signup and view all the answers

Why is it essential to write a condolence message in your own words?

<p>To make it more sincere and personalized (A)</p> Signup and view all the answers

What is the main difference between a condolence message and a sympathy message?

<p>There is no difference, they are interchangeable terms (A)</p> Signup and view all the answers

When expressing sympathy, what should you avoid saying?

<p>I know how you feel (B)</p> Signup and view all the answers

What should you keep in mind when writing a condolence message for an organization?

<p>Write it in the name of the organization (D)</p> Signup and view all the answers

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