Podcast
Questions and Answers
What are some possible responses from the recipient when receiving a complaint?
What are some possible responses from the recipient when receiving a complaint?
Aggressively respond, give much less than asked for, or ignore the complaint altogether
Why is sending a hostile message in response to a complaint usually ineffective?
Why is sending a hostile message in response to a complaint usually ineffective?
The reader of the message is often not at fault.
What is the potential consequence of sending a hostile message in response to a complaint?
What is the potential consequence of sending a hostile message in response to a complaint?
It may be actionable in extreme cases, leading to damages the recipient could pursue compensation for in court.
Why should businesses take complaints seriously and address them properly?
Why should businesses take complaints seriously and address them properly?
According to a study, how many customers can a business lose with just one negative review?
According to a study, how many customers can a business lose with just one negative review?
What platform can significantly influence the reputation of a local business based on a mother's endorsement or warning?
What platform can significantly influence the reputation of a local business based on a mother's endorsement or warning?
How much is Samantha Richards being refunded for the unwanted warranty?
How much is Samantha Richards being refunded for the unwanted warranty?
What additional offer is Samantha Richards receiving along with the refund?
What additional offer is Samantha Richards receiving along with the refund?
What is the specific requirement mentioned for Samantha Richards to receive the refund and gift card?
What is the specific requirement mentioned for Samantha Richards to receive the refund and gift card?
Why does the email state that they are unable to complete any transactions without the credit card?
Why does the email state that they are unable to complete any transactions without the credit card?
What action will be taken to prevent a similar incident from happening in the future?
What action will be taken to prevent a similar incident from happening in the future?
What is the main point of the email sent to Samantha Richards?
What is the main point of the email sent to Samantha Richards?
What is the second leading cause of death in Canada?
What is the second leading cause of death in Canada?
How often does a Canadian aged 20 or over die from heart disease?
How often does a Canadian aged 20 or over die from heart disease?
What type of programs are offered at the Fitness Stop to keep your heart strong?
What type of programs are offered at the Fitness Stop to keep your heart strong?
What is the goal of the opening in the pitch?
What is the goal of the opening in the pitch?
When should you reveal the company name and central selling feature in the pitch?
When should you reveal the company name and central selling feature in the pitch?
What should you do if the customer comes asking for further details?
What should you do if the customer comes asking for further details?
What is the typical four-part indirect pattern known as in persuasive pitches?
What is the typical four-part indirect pattern known as in persuasive pitches?
What is the purpose of the attention-getting opening in a persuasive pitch?
What is the purpose of the attention-getting opening in a persuasive pitch?
How can an opening pitch lose the reader's interest?
How can an opening pitch lose the reader's interest?
What are some elements that can be used in a persuasive pitch to make it engaging?
What are some elements that can be used in a persuasive pitch to make it engaging?
Why is it important for a persuasive pitch to have an original approach in the opening?
Why is it important for a persuasive pitch to have an original approach in the opening?
What are some examples of central selling features that can be highlighted in an opening pitch?
What are some examples of central selling features that can be highlighted in an opening pitch?
What is the main idea behind using the AIDA pattern of persuasion in a sales message?
What is the main idea behind using the AIDA pattern of persuasion in a sales message?
Why is it important to establish credibility in a sales pitch?
Why is it important to establish credibility in a sales pitch?
How can a sales message reduce resistance according to the text?
How can a sales message reduce resistance according to the text?
What can happen if a sales message lacks third-party endorsement or sales figures to support its claims?
What can happen if a sales message lacks third-party endorsement or sales figures to support its claims?
How does the text suggest gaining attention in a sales message?
How does the text suggest gaining attention in a sales message?
Why is it important to appeal to both emotional and rational aspects in a sales message?
Why is it important to appeal to both emotional and rational aspects in a sales message?
