Questions and Answers
For communication with persons who are deaf or hard of hearing, which tool(s) may be effective?
If Tony, a person receiving services, requests that his younger brother serve as an interpreter, what steps should the agency take?
LEP is covered under which Federal Policy?
Carla is serving as an interpreter for Maxine. Which of the following could be described as a weakness of Carla's interpretation services?
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In tough economic times, it is acceptable to use a sliding scale to charge for the interpretation services an LEP person receives.
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In order to ensure effective communication with LEP persons, we must ensure the LEP person is:
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Which of the following would be DISCOURAGED?
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If a client can speak English, we can require that they conduct business in English.
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An agency responsible for complying with LEP rules and guidelines must identify the language needs of the communities it serves on an ongoing basis.
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LEP stands for:
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What determines if an agency is required to have vital documents in alternative languages?
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The benefits of effective LEP services can include:
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As a result of not identifying LEP needs, which of the following could occur?
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As a staff person, you are working with Hector and his interpreter, Bob. Which of the following should you do?
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LEP requirements include:
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Study Notes
Communication Tools for Deaf or Hard of Hearing
- Effective tools for communication include Teletypewriter (TTY) and the Michigan Relay System.
- Google is not an effective tool for direct communication in this context.
Interpreter Requests
- When a person requests a family member as an interpreter, document the offer and declination of free services.
- Suggest the presence of a trained interpreter for accurate interpretation.
- Regular reminders about the availability of free interpretation services should be provided.
Federal Policy on Limited English Proficiency (LEP)
- LEP is protected under the Civil Rights Act of 1964.
Cultural Sensitivity in Interpretation
- An interpreter's lack of cultural sensitivity can weaken the quality of interpretation services.
Charging for Interpretation Services
- Charging LEP individuals a sliding scale for interpretation services during economic hardship is not acceptable.
Ensuring Effective Communication with LEP Persons
- Effective communication requires that the LEP individual is adequately informed, understands available services/benefits, and can access eligible services.
Interpretations by Friends or Family
- Encouraging LEP individuals to bring friends or family as interpreters is discouraged due to potential accuracy issues.
English Language Proficiency Requirements
- It is illegal to require individuals who can speak English to conduct business solely in English.
Identifying Language Needs
- Agencies are not required to continuously identify the language needs of the communities they serve.
Definition of LEP
- LEP stands for Limited English Proficiency.
Vital Documents Translation Requirements
- The necessity for agencies to provide vital documents in alternate languages is determined by state "Safe Harbor" thresholds.
Benefits of Effective LEP Services
- Effective LEP services lead to improved treatment outcomes, higher customer satisfaction, and better community relations.
Risks of Not Addressing LEP Needs
- Failing to identify LEP needs can worsen situations, cause individuals not to return for services, and put the agency at legal risk.
Interacting with Interpreters
- When working with interpreters, maintain focus on the LEP individual, avoid side conversations, and request clarification if needed.
LEP Requirements
- Agencies must ensure that persons with LEP can effectively access essential health and social services.
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Description
This quiz consists of flashcards focusing on tools and procedures for communicating with individuals who are deaf or hard of hearing. It aims to enhance understanding of essential techniques and considerations in limited English proficiency scenarios. Test your knowledge and improve your communication skills effectively.
