Limited English Proficiency (LEP)

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What is the primary concern that language barriers can create in interactions between the Omaha Police Department and the community?

Safety challenges

Evidentiary challenges

Ethical challenges

All of the above (correct)

What is the purpose of the Limited English Proficiency (LEP) policy in the Omaha Police Department?

To ensure that LEP individuals understand their rights and obligations

To provide services only to LEP individuals who request language assistance

To establish guidelines for OPD employees to follow when interacting with LEP individuals (correct)

To provide language assistance services only to LEP victims and witnesses

What is the responsibility of all OPD employees in providing services to LEP individuals?

To refer LEP individuals to external language assistance services

To provide language assistance services only when requested

To use their personal language skills to communicate with LEP individuals

To provide free language assistance services to all LEP individuals (correct)

What is the outcome of the Omaha Police Department's efforts to ensure maximum communication ability with all segments of the community?

Served interests of both the OPD and the community Signup and view all the answers

What is the scope of the LEP policy in the Omaha Police Department?

It applies to all OPD conducted programs and activities Signup and view all the answers

What is the underlying assumption of the Omaha Police Department's LEP policy?

That effective communication is essential for public safety and trust Signup and view all the answers

Under what circumstances will an LEP individual be denied access to OPD services?

Never Signup and view all the answers

What is the primary language of an individual?

The language in which they are most effectively able to communicate Signup and view all the answers

What is the purpose of the Language Proficiency List (LPL)?

To maintain a list of OPD personnel and language volunteers certified to interpret for LEP individuals Signup and view all the answers

What should 911 dispatchers do when they identify an LEP caller?

Indicate the language involved in the CAD text field or disposition comments Signup and view all the answers

When must an officer notify dispatch of LEP information?

When completing a call for service or officer-initiated activity Signup and view all the answers

What is the role of a Police Language Volunteer (PLV)?

To interpret for LEP individuals in certain situations Signup and view all the answers

When can an LEP individual be issued a citation without the use of an interpreter?

When the LEP individual indicates they speak a language for which a Citizen Contact Brochure and Translation Card are available Signup and view all the answers

What is the purpose of the AT&T Language Line?

To provide language assistance services to LEP individuals Signup and view all the answers

What should an officer do when an LEP suspect is arrested and probable cause exists?

Transport the suspect to CPHQ and use a qualified interpreter Signup and view all the answers

What is the procedure for transporting an LEP individual who is not under arrest?

The officer must obtain the LEP individual's consent and follow the procedures described in section I, K Signup and view all the answers

What is the difference between interpretation and translation?

Interpretation is oral, while translation is written Signup and view all the answers

What is the role of a command officer in providing interpreter services?

To decide whether to utilize the AT&T Language Line Signup and view all the answers

When can officers use family, friends, or bystanders for interpreting?

In very informal, non-confrontational contexts, and only to obtain basic information Signup and view all the answers

What happens when an officer is unable to communicate with an LEP individual?

The officer is required to use a qualified interpreter Signup and view all the answers

What is the procedure when an officer believes an interpreter has a conflict of interest?

The officer will consult with their immediate supervisor Signup and view all the answers

What is posted in each OPD building with public access to assist LEP individuals?

Language identification signs Signup and view all the answers

What is the purpose of the LEP folder contained in the OPD Public Folders on Google Sites?

To provide tools to assist in the immediate communication with any LEP individuals Signup and view all the answers

What is the consequence of not following the general procedures outlined in this policy?

The officer may deviate from the procedures in exigent circumstances Signup and view all the answers

What is the preferred method of communication when an LEP individual does not wish to be transported?

Notifying 911 dispatch and requesting an interpreter from the LPL Signup and view all the answers

What is the purpose of the OPD “I Speak” card (OPD Form 183A)?

To assist in the immediate communication with any LEP individuals Signup and view all the answers

What is the primary purpose of the Google translation tool link?

To assist in non-emergency situations where an individual can access an OPD computer Signup and view all the answers

Who is responsible for maintaining the Language Proficiency List (LPL)?

The Front Desk Squad Signup and view all the answers

What information will the Front Desk Squad receive from the Training Unit?

Names of OPD employees receiving Specialty Pay for Foreign Language Proficiency Signup and view all the answers

When will the Front Desk Squad forward the names and assignments of all UPB personnel and PLVs to dispatch?

At each semi-annual shift change Signup and view all the answers

What will UPB employees document in their PortalONE Daily Log?

The use of an interpreter and the language involved Signup and view all the answers

Where will other OPD employees document the use of an interpreter?

On their unit’s (LEP) Limited English Proficiency Request for Service Log (OPD Form 183) Signup and view all the answers

What is the purpose of the AT&T Language Line?

To provide interpreter services when an interpreter is not available locally Signup and view all the answers

Who authorizes the use of the AT&T Language Line?

The immediate supervisor of the OPD employee Signup and view all the answers

How will the OPD employee contact the AT&T Language Line for assistance?

By calling 1-800-523-1786 Signup and view all the answers

What is included in the contact list of OPD issued cellular telephones?

The AT&T Language Line number Signup and view all the answers

Limited English Proficiency (LEP)

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Questions and Answers

What is the primary concern that language barriers can create in interactions between the Omaha Police Department and the community?

What is the purpose of the Limited English Proficiency (LEP) policy in the Omaha Police Department?

What is the responsibility of all OPD employees in providing services to LEP individuals?

What is the outcome of the Omaha Police Department's efforts to ensure maximum communication ability with all segments of the community?

What is the scope of the LEP policy in the Omaha Police Department?

What is the underlying assumption of the Omaha Police Department's LEP policy?

Under what circumstances will an LEP individual be denied access to OPD services?

What is the primary language of an individual?

What is the purpose of the Language Proficiency List (LPL)?

What should 911 dispatchers do when they identify an LEP caller?

When must an officer notify dispatch of LEP information?

What is the role of a Police Language Volunteer (PLV)?

When can an LEP individual be issued a citation without the use of an interpreter?

What is the purpose of the AT&T Language Line?

What should an officer do when an LEP suspect is arrested and probable cause exists?

What is the procedure for transporting an LEP individual who is not under arrest?

What is the difference between interpretation and translation?

What is the role of a command officer in providing interpreter services?

When can officers use family, friends, or bystanders for interpreting?

What happens when an officer is unable to communicate with an LEP individual?

What is the procedure when an officer believes an interpreter has a conflict of interest?

What is posted in each OPD building with public access to assist LEP individuals?

What is the purpose of the LEP folder contained in the OPD Public Folders on Google Sites?

What is the consequence of not following the general procedures outlined in this policy?

What is the preferred method of communication when an LEP individual does not wish to be transported?

What is the purpose of the OPD “I Speak” card (OPD Form 183A)?

What is the primary purpose of the Google translation tool link?

Who is responsible for maintaining the Language Proficiency List (LPL)?

What information will the Front Desk Squad receive from the Training Unit?

When will the Front Desk Squad forward the names and assignments of all UPB personnel and PLVs to dispatch?

What will UPB employees document in their PortalONE Daily Log?

Where will other OPD employees document the use of an interpreter?

What is the purpose of the AT&T Language Line?

Who authorizes the use of the AT&T Language Line?

How will the OPD employee contact the AT&T Language Line for assistance?

What is included in the contact list of OPD issued cellular telephones?

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