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Questions and Answers

Which statement accurately describes Business-to-Consumer (B2C) models?

B2C models facilitate direct transactions between businesses and end consumers. (correct)

B2C primarily involves transactions between businesses.

B2C models do not include the use of the Internet.

B2C models exclusively involve physical store purchases.

What characterizes Business-to-Business (B2B) e-commerce mechanisms?

B2B mechanisms focus on the exchange of goods and services between businesses. (correct)

B2B e-commerce is limited to physical sales only.

B2B mechanisms prioritize individual consumers over businesses.

B2B mechanisms do not use digital platforms.

Which of the following best describes electronic payment mechanisms?

They are limited to international payments only.

They provide a way for electronic funds transfer and online payments. (correct)

They are primarily used for cash transactions.

They exclude mobile payment options.

What is a key aspect of mobile commerce in the context of e-commerce?

Mobile commerce specifically involves making purchases through mobile applications. Signup and view all the answers

Which of the following represents an innovation commonly seen in e-commerce?

Development of chatbots for customer service. Signup and view all the answers

Which of the following is an example of a Business-to-consumer (B2C) model?

A retailer selling products directly to customers Signup and view all the answers

What is a key feature of Business-to-business (B2B) e-commerce?

Involvement of one business supplying goods to another Signup and view all the answers

Which mechanism is NOT typically associated with e-commerce?

Traditional retail stores Signup and view all the answers

Which of the following is a common electronic payment system used in e-commerce?

Electronic checks (e-checks) Signup and view all the answers

In the context of mobile commerce (m-commerce), which statement is true?

Mobile apps can facilitate purchases directly from devices. Signup and view all the answers

Which of the following payment mechanisms offers a secure, digital alternative to conventional credit cards?

Stored-value money cards Signup and view all the answers

What distinguishes social commerce from traditional e-commerce?

Social commerce involves customer engagement through social media platforms. Signup and view all the answers

Which of the following statements about Bitcoin in electronic payment systems is correct?

Bitcoin operates independently of banks or government regulations. Signup and view all the answers

What is a primary characteristic of Business-to-Consumer (B2C) e-commerce?

Direct sales to individual consumers Signup and view all the answers

Disintermediation in e-commerce refers to which of the following?

Elimination of intermediaries in the supply chain Signup and view all the answers

Which of the following describes a common issue faced in e-tailing?

Channel conflict among different sales channels Signup and view all the answers

What is an example of an online service included under e-commerce?

Online securities trading Signup and view all the answers

What is the purpose of permission marketing in e-commerce?

To acquire consent before sending promotional content Signup and view all the answers

Which advertising method is characterized by appearing after a user closes a webpage?

Pop-under ad Signup and view all the answers

What issue is associated with personalized pricing in e-commerce?

Potential customer dissatisfaction due to perceived unfairness Signup and view all the answers

Which method of online advertising relies on users willingly sharing the promotion with others?

Viral marketing Signup and view all the answers

Study Notes

Introduction to Information Systems - Chapter 7: E-Business and E-Commerce

Learning Objectives:
- Describe eight common types of electronic commerce.
- Detail various online business-to-consumer (B2C) commerce services and examples.
- Explain three business models for business-to-business (B2B) electronic commerce.
- Discuss ethical and legal issues related to electronic commerce, providing examples.

Chapter Outline

Overview of E-Business and E-Commerce
Business-to-Consumer (B2C) Electronic Commerce
Business-to-Business (B2B) Electronic Commerce
Ethical and Legal Issues in E-Business

7.1 Overview of E-Business and E-Commerce

Definitions and Concepts:
- E-commerce: Buying, selling, transferring, or exchanging products, services, or information via computer networks (including the internet).
- E-business: Broader than e-commerce, encompassing customer service, collaboration with business partners, and electronic transactions within an organization.
Types of E-Commerce:
- Business-to-consumer (B2C)
- Business-to-business (B2B)
- Consumer-to-consumer (C2C)
- Business-to-employee (B2E)
- E-government
- Mobile commerce (m-commerce)
- Social commerce
- Conversational commerce
Major E-Commerce Mechanisms:
- Electronic catalogs
- Electronic auctions
- E-storefronts
- E-malls
- E-marketplaces
Electronic Payment Mechanisms:
- Electronic checks (e-checks)
- Electronic cards
- Electronic credit cards
- Virtual credit cards
- Purchasing cards
- Stored-value money cards
- EMV smart cards
- Bitcoin
Benefits and Limitations of E-Commerce:
- Benefits: Wider market access, reduced processing costs, 24/7 availability, global reach, affordable access.
- Limitations: Lack of universal security standards, insufficient bandwidth in less-developed countries, perceived insecurity, unresolved legal issues, lack of buyer/seller critical mass

7.2 Business-to-Consumer (B2C) Electronic Commerce

Electronic Storefronts and Malls: Electronic retailing (e-tailing), electronic storefront, electronic mall.
Online Service Industry: Disintermediation, cyberbanking, online securities trading, online job market, travel services, online advertising.

7.3 Business-to-Business (B2B) Electronic Commerce

Sell-Side Marketplace: Forward auctions, electronic catalogs, third-party auction sites.
Buy-Side Marketplace: Procurement, purchasing, reverse auctions, e-procurement, group purchasing.
Electronic Exchanges: Vertical exchanges, horizontal exchanges, functional exchanges.

7.4 Ethical and Legal Issues in E-Business

Ethical Issues: Threats to privacy, potential job loss
Legal and Ethical Issues Specific to E-Commerce: Fraud on the internet, domain names, cybersquatting, taxes, copyright.

Additional Information

Advertising Methods: Banners, pop-up ads, pop-under ads, spamming, permission marketing, viral marketing
Issues in E-tailing: Channel conflict, multichannel approaches, order fulfillment, personalized pricing
Case Studies: Brick-and-Mortar Retailers Fighting the Amazon Effect, The Story of Shopify (briefly discussed as a closing case)
Other Concepts: Degrees of digitization (Brick-and-Mortar Organizations, Virtual Organizations, Clicks-and-Mortar Organizations)
E-commerce Business Models (Table 7.1): Online direct marketing, electronic tendering, name-your-own-price, find-the-best-price, affiliate marketing, viral marketing, group purchasing, online auctions, product customization, electronic marketplaces, bartering, deep discounters, membership models