CPI Nonviolent Crisis Training 2023 Flashcards
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Questions and Answers

What are the CPI Crisis Development Model Behavior Levels? (Select all that apply)

  • Anxiety (correct)
  • Risk Behavior (correct)
  • Defensive (correct)
  • Tension Reduction (correct)

    • What are the CPI Crisis Staff Attitude Approaches? (Select all that apply)

  • Safety Interventions (correct)
  • Supportive (correct)
  • Directive (correct)
  • Therapeutic Rapport (correct)

    • What is the supportive approach to anxiety?

    Supportive- Empathic, non-judgmental approach

    What is the directive approach to defensive behavior?

    <p>Directive- Provide clear direction or instruction</p> Signup and view all the answers

    What are safety interventions in the context of risk behavior?

    <p>Safety Interventions- Non-restrictive and restrictive strategies to maximize safety and minimize harm</p> Signup and view all the answers

    What does therapeutic rapport aim to do?

    <p>Therapeutic Rapport- Re-establish the relationship</p> Signup and view all the answers

    What is integrated experience in crisis intervention?

    <p>Behavior influences behavior.</p> Signup and view all the answers

    What are precipitating factors?

    <p>Factors influencing a person's behavior.</p> Signup and view all the answers

    What is rational detachment?

    <p>Recognizing the need to remain professional by managing your own behavior and attitude.</p> Signup and view all the answers

    What are the tips for rational detachment? (Select all that apply)

    <p>Ask for help</p> Signup and view all the answers

    What are the three forms of communication? (Select all that apply)

    <p>Verbal</p> Signup and view all the answers

    What is verbal communication?

    <p>The words you use to send messages.</p> Signup and view all the answers

    What is paraverbal communication?

    <p>How you say what you say.</p> Signup and view all the answers

    What does nonverbal communication include?

    <p>Personal space, body language, communication through touch.</p> Signup and view all the answers

    What should you consider about personal space?

    <p>The distance people prefer to maintain between themselves and others.</p> Signup and view all the answers

    What is body language?

    <p>The postures, gestures, facial expressions, and movements used to communicate.</p> Signup and view all the answers

    What does communication through touch convey?

    <p>A form of physical contact that expresses feelings or emotions.</p> Signup and view all the answers

    What does listening with empathy involve?

    <p>Remaining nonjudgmental and giving your undivided attention.</p> Signup and view all the answers

    What are the benefits of the supportive stance?

    <p>Communicates respect and appears non-threatening.</p> Signup and view all the answers

    What are the 3 P's of the supportive stance?

    <p>Position, Posture, Proximity.</p> Signup and view all the answers

    What is position in the context of communication?

    <p>Where you are in relation to others.</p> Signup and view all the answers

    What should your posture convey during communication?

    <p>Non-threatening, balanced, and relaxed.</p> Signup and view all the answers

    What does proximity manage in communication?

    <p>The distance between yourself and another person.</p> Signup and view all the answers

    What factors should be considered regarding personal space, body language, and touch? (Select all that apply)

    <p>Social and cultural factors</p> Signup and view all the answers

    What are the 4 primary principles of communication?

    <ol> <li>The message sent is not necessarily the message received. 2. It's impossible to not communicate. 3. Every message has both content and feeling. 4. Nonverbal cues are significant.</li> </ol> Signup and view all the answers

    Study Notes

    CPI Crisis Development Model Behavior Levels

    • Levels of behavior: Anxiety, Defensive, Risk Behavior, Tension Reduction.
    • Anxiety indicates a change in typical behavior, whereas Defensive shows a need to protect oneself.
    • Risk Behavior signifies imminent danger to self or others, requiring immediate action.
    • Tension Reduction involves a decrease in physical and emotional energy.

    CPI Crisis Staff Attitude Approaches

    • Four approaches: Supportive, Directive, Safety Interventions, Therapeutic Rapport.
    • Supportive approach is empathic and nonjudgmental.
    • Directive approach provides clear and concise instructions.
    • Safety Interventions address immediate threats with both restrictive and non-restrictive strategies.
    • Therapeutic Rapport aims to re-establish connection post-crisis.

    Integrated Experience

    • Behavior reciprocates in interactions; self-awareness boosts intervention effectiveness.
    • Awareness of one's behavior and perceptions promotes better control during crises.

    Precipitating Factors

    • Internal and external factors influencing behavior beyond individual control.

    Rational Detachment

    • Professionalism requires managing one's attitude and behavior; detachment from others' emotions is vital for effective intervention.

    Rational Detachment Tips

    • Techniques to maintain detachment: Take deep breaths, choose words carefully, and seek assistance when necessary.

    Forms of Communication

    • Three primary forms: Verbal, Paraverbal, Nonverbal.

    Verbal Communication

    • Importance of clear messaging: Keep it short, simple, respectful, and positively framed.

    Paraverbal Communication

    • Focuses on delivery: Tone, volume, and rhythm significantly affect how messages are perceived.

    Nonverbal Communication

    • Encompasses personal space, body language, touch, and empathetic listening.

    Personal Space

    • Preference for distance varies: Includes social, personal, and intimate zones.

    Body Language

    • Communicative postures, gestures, and expressions convey additional meaning.

    Communication Through Touch

    • Physical contact can express emotions; use this form with care.

    Listening with Empathy

    • Strategies include remaining nonjudgmental, giving full attention, acknowledging both facts and feelings, and allowing silence for reflection.

    Benefits of the Supportive Stance

    • Communicates respect, appears nonthreatening, and enhances safety during interactions.

    The 3 P's of the Supportive Stance

    • Position: Approach from the side.
    • Posture: Maintain nonthreatening, balanced body language.
    • Proximity: Respect the individual's personal space, especially in distress.

    Factors Impacting Communication

    • Consider social and cultural factors, potential offensiveness, relationship context, cognitive abilities, and emotional states of others when communicating.

    Primary Principles of Communication

    • Messages may not be received as intended.
    • Communication is constant and unavoidable.
    • Each message comprises content and feeling.
    • Nonverbal cues are critical in conveying meaning.

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    Description

    Test your knowledge with these flashcards on the CPI Nonviolent Crisis Intervention Training 2nd Edition. Focus on the Crisis Development Model Behavior Levels and the Staff Attitude Approaches. Perfect for trainers and staff preparing for this essential training.

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