CPI Training Flashcards

Crisis Prevention Institute (CPI) Training Highlights

• All behavior communicates something; understanding this is crucial in crisis intervention.
• The Directive Staff approach corresponds to the Defensive level in the Crisis Development Model.
• During tension reduction, rebuilding the relationship is essential for effective communication.
• Rational detachment involves maintaining professionalism by controlling personal attitudes and behaviors.
• Precipitating factors are the underlying motivations driving behaviors; recognizing these is important.
• It's incorrect to believe one can influence a crisis solely by changing another person's attitude.
• Listening with empathy requires full attention to the individual in crisis.
• The Supportive Stance requires careful management of one's body position and proximity to the crisis individual.
• Nonverbal communication is significantly reflected through body language and gestures.
• When faced with challenging questions, such as "Who do you think you are?", it's best to downplay the challenge rather than escalate tension.
• Effective limit-setting emphasizes being respectful, simple, and reasonable.
• The verbal escalation continuum expands upon the Defensive behavior level in the Crisis Development Model.
• Safety can be improved by proactively removing potential hazards from the environment.
• If witnessing a coworker's escalation, it is important to adopt a coordinated, collaborative response.
• The physical skills review framework seeks to evaluate restrictive interventions to optimize safety and reduce harm.
• Restrictive interventions should always be a last resort in crisis situations.
• The Decision Making Matrix analyzes risks by evaluating both likelihood and severity of potential outcomes.
• During the control phase of the COPING Model, the priority is to ensure that all involved parties are calm and in control.
• Supporting staff post-crisis may involve asking if they wish to discuss the incident for emotional processing.
• The COPING Model is designed to provide a restorative approach to support both staff and individuals in care after crises.
• The primary goal when de-escalating crisis behavior is achieving tension reduction for all parties involved.
• Even after achieving tension reduction, follow-up actions are still necessary to ensure ongoing support and recovery.