CPI Training Flashcards
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Questions and Answers

All behavior is a form of communication.

True

The Directive Staff approach is a response to which Crisis Development Model behavior level?

Defensive

When a person is in tension reduction, what is an appropriate response?

Re-establish the relationship

Which statement best describes rational detachment?

<p>Remain professional by managing your own behavior and attitude</p> Signup and view all the answers

Precipitation factors are underlying reasons for behavior.

<p>True</p> Signup and view all the answers

You can influence the crisis by controlling another person's attitude.

<p>False</p> Signup and view all the answers

What is something to keep in mind when listening with empathy?

<p>Give your undivided attention</p> Signup and view all the answers

The Supportive Stance is managing your position, posture, and proximity in relation to the person in crisis.

<p>True</p> Signup and view all the answers

Nonverbal communication includes which of the following?

<p>Body Language</p> Signup and view all the answers

When a person asks a question you perceive as challenging (such as 'Who do you think you are?'), the recommended response would be to _____

<p>Downplay the challenge</p> Signup and view all the answers

Important points for limit settings are:

<p>Being respectful, simple, and reasonable</p> Signup and view all the answers

The verbal escalation continuum is an expansion of which behavior level of the crisis development model?

<p>Defensive</p> Signup and view all the answers

Removing potential hazards in your environment can improve safety.

<p>True</p> Signup and view all the answers

When you notice your coworker in a situation that continues to escalate, what should you do?

<p>Use a coordinated and collaborative approach</p> Signup and view all the answers

The physical skills review framework allows you to reflect on the suitability of each restrictive intervention to maximize safety and minimize _____

<p>Harm</p> Signup and view all the answers

Restrictive interventions should always be considered as a last resort.

<p>True</p> Signup and view all the answers

The Decision Making Matrix assesses risks based on likelihood and?

<p>Severity</p> Signup and view all the answers

During the control phase of the COPING Model, you want to _______________.

<p>Ensure all parties have returned to a calm, controlled state</p> Signup and view all the answers

How can you support staff after a crisis?

<p>Ask the person if they want to talk about the incident</p> Signup and view all the answers

The COPING Model helps your organization support staff and the people in your care with a restorative approach.

<p>True</p> Signup and view all the answers

What is the goal when de-escalating crisis behavior?

<p>Tension Reduction</p> Signup and view all the answers

Once someone reaches tension reduction, no further action is needed.

<p>False</p> Signup and view all the answers

Study Notes

Crisis Prevention Institute (CPI) Training Highlights

  • All behavior communicates something; understanding this is crucial in crisis intervention.
  • The Directive Staff approach corresponds to the Defensive level in the Crisis Development Model.
  • During tension reduction, rebuilding the relationship is essential for effective communication.
  • Rational detachment involves maintaining professionalism by controlling personal attitudes and behaviors.
  • Precipitating factors are the underlying motivations driving behaviors; recognizing these is important.
  • It's incorrect to believe one can influence a crisis solely by changing another person's attitude.
  • Listening with empathy requires full attention to the individual in crisis.
  • The Supportive Stance requires careful management of one's body position and proximity to the crisis individual.
  • Nonverbal communication is significantly reflected through body language and gestures.
  • When faced with challenging questions, such as "Who do you think you are?", it's best to downplay the challenge rather than escalate tension.
  • Effective limit-setting emphasizes being respectful, simple, and reasonable.
  • The verbal escalation continuum expands upon the Defensive behavior level in the Crisis Development Model.
  • Safety can be improved by proactively removing potential hazards from the environment.
  • If witnessing a coworker's escalation, it is important to adopt a coordinated, collaborative response.
  • The physical skills review framework seeks to evaluate restrictive interventions to optimize safety and reduce harm.
  • Restrictive interventions should always be a last resort in crisis situations.
  • The Decision Making Matrix analyzes risks by evaluating both likelihood and severity of potential outcomes.
  • During the control phase of the COPING Model, the priority is to ensure that all involved parties are calm and in control.
  • Supporting staff post-crisis may involve asking if they wish to discuss the incident for emotional processing.
  • The COPING Model is designed to provide a restorative approach to support both staff and individuals in care after crises.
  • The primary goal when de-escalating crisis behavior is achieving tension reduction for all parties involved.
  • Even after achieving tension reduction, follow-up actions are still necessary to ensure ongoing support and recovery.

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Description

This quiz focuses on the Crisis Prevention Institute (CPI) training flashcards, covering key concepts of behavior communication, crisis development models, and appropriate responses during crisis situations. Gain a better understanding of rational detachment and the importance of managing behavioral responses effectively.

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