Questions and Answers
All behavior is a form of communication.
True
The Directive Staff approach is a response to which Crisis Development Model behavior level?
Defensive
When a person is in tension reduction, what is an appropriate response?
Re-establish the relationship
Which statement best describes rational detachment?
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Precipitation factors are underlying reasons for behavior.
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You can influence the crisis by controlling another person's attitude.
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What is something to keep in mind when listening with empathy?
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The Supportive Stance is managing your position, posture, and proximity in relation to the person in crisis.
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Nonverbal communication includes which of the following?
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When a person asks a question you perceive as challenging (such as 'Who do you think you are?'), the recommended response would be to _____
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Important points for limit settings are:
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The verbal escalation continuum is an expansion of which behavior level of the crisis development model?
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Removing potential hazards in your environment can improve safety.
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When you notice your coworker in a situation that continues to escalate, what should you do?
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The physical skills review framework allows you to reflect on the suitability of each restrictive intervention to maximize safety and minimize _____
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Restrictive interventions should always be considered as a last resort.
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The Decision Making Matrix assesses risks based on likelihood and?
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During the control phase of the COPING Model, you want to _______________.
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How can you support staff after a crisis?
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The COPING Model helps your organization support staff and the people in your care with a restorative approach.
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What is the goal when de-escalating crisis behavior?
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Once someone reaches tension reduction, no further action is needed.
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Study Notes
Crisis Prevention Institute (CPI) Training Highlights
- All behavior communicates something; understanding this is crucial in crisis intervention.
- The Directive Staff approach corresponds to the Defensive level in the Crisis Development Model.
- During tension reduction, rebuilding the relationship is essential for effective communication.
- Rational detachment involves maintaining professionalism by controlling personal attitudes and behaviors.
- Precipitating factors are the underlying motivations driving behaviors; recognizing these is important.
- It's incorrect to believe one can influence a crisis solely by changing another person's attitude.
- Listening with empathy requires full attention to the individual in crisis.
- The Supportive Stance requires careful management of one's body position and proximity to the crisis individual.
- Nonverbal communication is significantly reflected through body language and gestures.
- When faced with challenging questions, such as "Who do you think you are?", it's best to downplay the challenge rather than escalate tension.
- Effective limit-setting emphasizes being respectful, simple, and reasonable.
- The verbal escalation continuum expands upon the Defensive behavior level in the Crisis Development Model.
- Safety can be improved by proactively removing potential hazards from the environment.
- If witnessing a coworker's escalation, it is important to adopt a coordinated, collaborative response.
- The physical skills review framework seeks to evaluate restrictive interventions to optimize safety and reduce harm.
- Restrictive interventions should always be a last resort in crisis situations.
- The Decision Making Matrix analyzes risks by evaluating both likelihood and severity of potential outcomes.
- During the control phase of the COPING Model, the priority is to ensure that all involved parties are calm and in control.
- Supporting staff post-crisis may involve asking if they wish to discuss the incident for emotional processing.
- The COPING Model is designed to provide a restorative approach to support both staff and individuals in care after crises.
- The primary goal when de-escalating crisis behavior is achieving tension reduction for all parties involved.
- Even after achieving tension reduction, follow-up actions are still necessary to ensure ongoing support and recovery.
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Description
This quiz focuses on the Crisis Prevention Institute (CPI) training flashcards, covering key concepts of behavior communication, crisis development models, and appropriate responses during crisis situations. Gain a better understanding of rational detachment and the importance of managing behavioral responses effectively.
