CPI Crisis Development Model
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Questions and Answers

Match the levels in the CPI Crisis Development Model with their corresponding approaches:

Level 1: Anxiety = Supportive Level 2: Defensive = Directive Level 3: Acting Out Person = CPI Level 4: Tension Reduction = Therapeutic Rapport

What is Level 1 in the Crisis Development Model?

Anxiety - A noticeable change in someone's typical behavior.

What is Level 1 in Crisis Development Model Approach to Anxiety?

Supportive - Nonjudgmental, empathetic.

What is Level 2 of the Crisis Development Model?

<p>Defensive - Beginning stage of loss of rationality.</p> Signup and view all the answers

What is Level 2 of Crisis Development Model Approach to Defensive?

<p>Directive - Set limits, persuasion, choices.</p> Signup and view all the answers

What is Level 3 of the Crisis Development Model?

<p>Acting Out Person - Total loss of rationality.</p> Signup and view all the answers

What is Level 4 of the Crisis Development Model?

<p>Tension Reduction - Decrease in energy.</p> Signup and view all the answers

What is Level 4 of Crisis Development Model Approach Tension Reduction?

<p>Therapeutic Rapport - Re-establish communication.</p> Signup and view all the answers

What is Proxemics?

<p>Areas surrounding the body that is considered an extension of self.</p> Signup and view all the answers

What is Kinesics?

<p>Communication involving posture and motion, the non-verbal message transmitted by the motion and posture of the body.</p> Signup and view all the answers

What are the four Reasons for using CPI Stance?

<p>Safety, Less Threatening, Show Honor and Respect.</p> Signup and view all the answers

What is Paraverbal Communication?

<p>How we say what we say.</p> Signup and view all the answers

What are the Keys to setting Limits in verbal escalation intervention?

<p>Limits should be simple, fair, reasonable, enforceable.</p> Signup and view all the answers

What is Empathic Listening?

<p>Active process to find out what a person is trying to communicate.</p> Signup and view all the answers

What is Rational Detachment?

<p>The ability to stay in control and not take acting out personally.</p> Signup and view all the answers

What is Integrated Experience?

<p>Knowing that my behavior and attitude can affect my clients' attitude and behavior.</p> Signup and view all the answers

What is the definition of a Strike and how should you react?

<p>An object or weapon making contact with a target. You should Block/Move.</p> Signup and view all the answers

What is the definition of a Grab and how should you react?

<p>An attempt to control or destroy a body part. Identify physiological and psychological weak point.</p> Signup and view all the answers

When do you use restraints?

<p>When the danger presented by the acting-out individuals outweighs the risks of physical intervention.</p> Signup and view all the answers

What can reduce risks?

<p>Education, being proactive, training, knowing triggers.</p> Signup and view all the answers

How do you determine a team leader?

<p>First on the scene, has rapport, is competent and confident.</p> Signup and view all the answers

What does C O P I N G stand for?

<p>The CPI Coping Model - Control, Orient, Patterns, Investigate, Negotiate, Give.</p> Signup and view all the answers

What does C stand for in the CPI Coping Model on the client side?

<p>Control - The client needs to be in both emotional and physical control.</p> Signup and view all the answers

What does O stand for in the CPI Coping Model on the client side?

<p>Orient - Orient the basic facts from the client's perspective.</p> Signup and view all the answers

What does P stand for in the CPI Coping Model on the client side?

<p>Patterns - Looking for behaviors or triggers in the client's behaviors.</p> Signup and view all the answers

What does I stand for in the CPI Coping Model on the client side?

<p>Investigate - Alternatives and/or resources.</p> Signup and view all the answers

What does N stand for in the CPI Coping Model on the client side?

<p>Negotiate - Behavior contracts.</p> Signup and view all the answers

What does G stand for in the CPI Coping Model on the client side?

<p>Give - Encouragement and support.</p> Signup and view all the answers

What does C stand for in the CPI Coping Model on the STAFF side?

<p>Control - The STAFF needs to be in both emotional and physical control.</p> Signup and view all the answers

What does O stand for in the CPI Coping Model on the STAFF side?

<p>Orient - Orient the basic facts from the STAFF perspective.</p> Signup and view all the answers

What does P stand for in the CPI Coping Model on the STAFF side?

<p>Patterns - Looking for patterns in staff response.</p> Signup and view all the answers

What does I stand for in the CPI Coping Model on the STAFF side?

<p>Investigate - Changes in staff response, successes, and areas for improvement.</p> Signup and view all the answers

What does N stand for in the CPI Coping Model on the STAFF side?

<p>Negotiate - Changes.</p> Signup and view all the answers

What does G stand for in the CPI Coping Model on the STAFF side?

<p>Give - Encouragement and support - Care, Welfare, Safety, and Security.</p> Signup and view all the answers

What is the value of using a team versus intervening alone?

<p>Team is safer, litigation, promote professionalism.</p> Signup and view all the answers

When should you use Nonviolent Physical Crisis Intervention?

<ol> <li>Last resort 2. Danger to self and others 3. Disruption to atmosphere.</li> </ol> Signup and view all the answers

What is the purpose of this course?

<p>To promote care, welfare, safety, and security of the people we work for and with.</p> Signup and view all the answers

What is Anxiety?

<p>Change in behavior.</p> Signup and view all the answers

What is Defensive?

<p>Beginning stage of loss of rationality.</p> Signup and view all the answers

What is acting out person?

<p>Total loss of control.</p> Signup and view all the answers

What is tension reduction?

<p>Decrease in energy.</p> Signup and view all the answers

What is proxemics?

<p>Personal space.</p> Signup and view all the answers

What is kinesics?

<p>Body language.</p> Signup and view all the answers

Why do you train through demonstrate, participate, and explain?

<p>It is visual, kinesthetic, verbal.</p> Signup and view all the answers

Flashcards

Anxiety (Level 1)

A state of heightened emotional arousal, often characterized by a noticeable change in behavior.

Defensive (Level 2)

A state of increasing agitation and loss of rationality, where individuals may become argumentative or resistant.

Acting Out (Level 3)

A crisis point where individuals lose complete control, exhibiting aggressive or destructive behaviors.

Tension Reduction (Level 4)

A calmer stage following a crisis, where individuals begin to de-escalate and their emotional energy decreases.

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Proxemics

The study of interpersonal space and how individuals use it to communicate.

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Kinesics

The use of body language, posture, and movements to convey meaning or emotions.

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Paraverbal Communication

The tone, volume, and speed of voice used in speaking, often conveying emotions and attitudes.

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Verbal Escalation Intervention

A structured approach to de-escalating verbal aggression and promoting communication.

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Setting Limits

Setting clear boundaries and expectations to guide behavior.

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Empathic Listening

Active listening without judgment, allowing for reflection and understanding.

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Precipitating Factors

Internal or external factors that trigger or contribute to a crisis situation.

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Rational Detachment

The ability to remain emotionally detached in crisis situations, preventing personal reactions.

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Integrated Experience

Understanding that one's own behaviors impact the attitudes and behaviors of others.

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Unproductive Reactions

Unproductive responses to crisis situations, such as hesitation, inappropriate actions, or overreacting.

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Productive Reactions

Productive reactions to crisis situations, such as heightened awareness, improved reaction times, and appropriate responses.

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Personal Safety Techniques

Techniques for protecting oneself from physical harm in crisis situations.

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Team Intervention

A team approach to crisis intervention, ensuring safety, addressing legal considerations, and maintaining professionalism.

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Team Leader

The leader of a team intervention, responsible for assessing the situation, planning, and communicating with the team.

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C.O.P.I.N.G. Model

A framework for addressing client and staff behaviors in crisis situations, emphasizing communication, understanding, and resolution.

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Questioning Phase

The intervention phase where the focus is on gathering information and redirecting the person.

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Refusal Phase

The intervention phase where clear limits are set and boundaries enforced.

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Release Phase

The intervention phase where individuals are allowed to express their feelings in a safe and controlled environment.

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Intimidation Phase

The intervention phase where threats are taken seriously and appropriate action is taken.

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Tension Reduction Phase

The intervention phase where the focus is on rebuilding communication and restoring calm.

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CPI Training Goals

The ultimate goal of CPI training, emphasizing safety, well-being, and security in crisis situations.

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Continuous Learning in CPI

The continuous process of learning and practicing crisis intervention techniques.

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Study Notes

Crisis Development Model

  • Four levels:
    • Level 1: Anxiety — Supportive approach used
    • Level 2: Defensive — Directive approach applied
    • Level 3: Acting out person — Crisis intervention methods utilized
    • Level 4: Tension Reduction — Therapeutic rapport established

Level 1: Anxiety

  • Notable change in behavior signifies anxiety.
  • Supportive approach characterized by nonjudgmental and empathetic interaction.

Level 2: Defensive

  • Marks the beginning of rationality loss.
  • Directive approach involves setting limits and offering choices.

Level 3: Acting Out Person

  • Represents total loss of rationality.
  • Non-verbal physical crisis intervention techniques used as a last resort for self or others’ safety.

Level 4: Tension Reduction

  • Defined by a decrease in emotional energy.
  • Therapeutic rapport focuses on re-establishing communication.

Nonverbal Behavior

  • Proxemics refers to the personal space surrounding an individual.
  • Kinesics involves communicating through body posture and motion.

Paraverbal Communication

  • Encompasses the tone, volume, and cadence of verbal expression.

Verbal Escalation Intervention

  • Components include:
    • Questioning: Information gathering, redirection
    • Refusal: Non-compliance, setting limits
    • Release: Allowing venting
    • Intimidation: Responding to threats
    • Tension Reduction: Reestablishing communication

Setting Limits

  • Keys to effective limit-setting: simplicity, fairness, reasonableness, enforceability.

Empathic Listening

  • Involves listening carefully without judgment and allowing silence for reflection to clarify communication.

Precipitating Factors

  • Internal and external factors influencing behavior such as home life, finances, and health.
  • Understanding these helps staff avoid becoming precipitating factors.

Rational Detachment

  • Capacity to remain emotionally controlled, preventing personal reactions to crises.

Integrated Experience

  • Awareness that one’s behaviors affect client attitudes and behaviors.

Staff Fear and Anxiety

  • Examples of unproductive reactions: freezing, inappropriate actions, overreacting.
  • Productive reactions: heightened sensory perception, improved reaction times.

Personal Safety Techniques

  • Strike: Contact of an object or weapon; respond by blocking or moving.
  • Grab: Control or damage to body parts; identify weak points physically and psychologically.

Team Intervention

  • Recommended team size: 2-5 members, prioritizing qualities like calmness, teamwork, and physical capability.
  • Team interventions ensure safety, address legal issues, and promote professionalism.

Leadership in Team Interventions

  • Duties of a team leader include assessing the situation, planning, directing team actions, and communicating.

Coping Model (C O P I N G)

  • A framework for addressing client and staff behaviors:
    • Control: Clients and staff maintain control.
    • Orient: Establish basic facts from each perspective.
    • Patterns: Identify behavioral triggers.
    • Investigate: Explore alternatives and resources.
    • Negotiate: Develop behavior contracts.
    • Give: Provide encouragement and support.

Interventions for Escalation Phases

  • For questioning: Give rational answers and redirect.
  • For refusal: Set clear limits.
  • For release: Allow individuals to vent in a safe space.
  • For intimidation: Take threats seriously, seek assistance.
  • For tension reduction: Increase time and space until communication is restored.

Conclusion

  • Aim of CPI training is to enhance care, welfare, safety, and security in crisis situations.
  • Continuous learning through teaching, practice, and drills strengthens organizational preparedness.

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Description

This quiz focuses on the CPI Crisis Development Model, covering its four levels of behavior in crisis situations. Participants will learn to identify and respond to different stages of anxiety, defensiveness, acting out, and tension reduction. Perfect for those studying crisis intervention techniques.

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