Corporate Profile Quiz: Gift Management, Inc.
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Questions and Answers

What is one benefit of including a social aspect in a rewards program?

  • Simplified accounting processes
  • Increased monetary rewards
  • Enhanced engagement and adoption (correct)
  • More frequent transactions

What type of report shows the frequency and status of orders within the program?

All Redemption Report

The liability associated with outstanding reward points is tracked using detailed reports available in the __________.

dashboard

Match the following handling options for former employees with their respective actions:

<p>Reassign budgets = Transfer points accumulated by the employee Destroy points = Process as cash during settlement</p> Signup and view all the answers

Which accounting requirement must be validated for reward point transactions?

<p>Accounting code block (A)</p> Signup and view all the answers

The system allows for cash processing of destroyed points during an employee's final settlement.

<p>True (A)</p> Signup and view all the answers

What document outlines the SLAs for the servicing of the proposed program?

<p>Empuls Implementation Plan</p> Signup and view all the answers

What is the return and replacement policy based on?

<p>Geography specific laws and regulations (C)</p> Signup and view all the answers

The product return rate and warranty issues are tracked at less than 0.05% of total awards redeemed.

<p>True (A)</p> Signup and view all the answers

What philosophy does your firm uphold regarding warranties?

<p>To provide a solution that makes award recipients happy.</p> Signup and view all the answers

The award catalog should offer redemption options that allow employees to select with low balances of ______.

<p>points</p> Signup and view all the answers

Match the following features of point-based reward programs with their descriptions:

<p>Spot Awards = No approvals needed for recognition Peer to Peer Nomination = Requires supervisor approval Budget for Managers = Encourages ongoing recognition Linking Programs = Integrates various recognition initiatives</p> Signup and view all the answers

Which of the following is an example of a redemption option that utilizes points?

<p>Digital upload to Amazon Gift Card at $1 = 1 point (B)</p> Signup and view all the answers

The Giift team does not solicit client inputs for introducing new brands.

<p>False (B)</p> Signup and view all the answers

How can managers motivate employees through the reward program?

<p>By providing them with monthly, quarterly, or half-yearly reward budgets.</p> Signup and view all the answers

What type of support is provided during the implementation of Empuls?

<p>On-site consultants and virtual collaboration (A)</p> Signup and view all the answers

Licenses are linked to specific client infrastructure.

<p>False (B)</p> Signup and view all the answers

What is provided post-implementation for a duration of one month?

<p>hyper care period</p> Signup and view all the answers

Users can report a problem ticket by sending an email to __________.

<p><a href="mailto:[email protected]">[email protected]</a></p> Signup and view all the answers

Match the following support channels with their descriptions:

<p>Implementation Manager = Primary contact during implementation Customer Success Team = Long-term optimization support after implementation General Help Desk = General inquiries and assistance Empuls Help Center = Resource for FAQs and instructions</p> Signup and view all the answers

What is the primary method for providing post-implementation support?

<p>Access to a dedicated Customer Success Team (B)</p> Signup and view all the answers

Regular reviews and launch guidance are part of the implementation support.

<p>True (A)</p> Signup and view all the answers

What options do users have for accessing support within the Empuls platform?

<p>chat support and email support</p> Signup and view all the answers

Which of the following is a proposed aspect for Entergy personnel to support bidder services?

<p>Proposed organizational structure (D)</p> Signup and view all the answers

Bidder can exchange employee reward points for bitcoins.

<p>False (B)</p> Signup and view all the answers

What must the bidder provide regarding Entergy personnel's experience?

<p>Experience and tenure of best-suited personnel to support bidder.</p> Signup and view all the answers

The _______ services offered by the organization include program design to determine desired outcomes.

<p>value-added</p> Signup and view all the answers

Match the following aspects of Entergy's role with their descriptions:

<p>Staffing commitment = Proposed full-time and part-time support personnel Roles and responsibilities = Duties of Entergy personnel assisting bidder Frequency of interaction = How often bidders and Entergy communicate Policy restrictions = Limitations such as crypto-exchange for reward points</p> Signup and view all the answers

What is required for identifying potential limitations in providing service to Entergy?

<p>A detailed walk-through of Entergy’s program requirements (C)</p> Signup and view all the answers

The project will require support exclusively from bidder personnel.

<p>False (B)</p> Signup and view all the answers

What is one value-added service mentioned that can help Create recognition and reward programs?

<p>Program Design</p> Signup and view all the answers

What type of access does the application require?

<p>External internet access (C)</p> Signup and view all the answers

Only publicly traded companies need to comply with the Sarbanes-Oxley Act (SOX).

<p>True (A)</p> Signup and view all the answers

What process is documented for moving configuration and rules data changes to production?

<p>SDLC process</p> Signup and view all the answers

The application is delivered as a _____ environment via a SaaS model.

<p>multi-tenant</p> Signup and view all the answers

What is the recommended strategy on applying patches and fixes?

<p>Apply when needed (D)</p> Signup and view all the answers

Are change audit log entries created for changes made to the system configuration?

<p>Yes</p> Signup and view all the answers

The process for reporting a problem ticket and the escalation process is managed by _____ contacts.

<p>named</p> Signup and view all the answers

Match the following aspects of the SaaS tool with their descriptions:

<p>Change Control = Documented in the SDLC process Audit Log Entries = Created for system changes Patching Strategy = Apply when needed Compliance = Only applicable to public companies</p> Signup and view all the answers

What is one key aspect of the recognition and reward program offered?

<p>Customization to meet specific needs (C)</p> Signup and view all the answers

The program does not include any form of communication plan.

<p>False (B)</p> Signup and view all the answers

What type of support does the customer success manager provide?

<p>Insights from metrics and dashboards.</p> Signup and view all the answers

The recognition and reward program includes an annual and monthly calendar of new ideas to engage employees around important dates and workplace _____ .

<p>events</p> Signup and view all the answers

Match the following program elements with their descriptions:

<p>Customization = Adapting the solution to specific needs Launch &amp; Communication = Building awareness and delivering creatives Adoption Support = Maximizing program utilization through insights Engagement Ideas = Providing calendar and templates for events</p> Signup and view all the answers

What is one benefit of personalizing the platform with branding?

<p>Makes the platform memorable and recognizable (B)</p> Signup and view all the answers

The program does not provide templates for special days such as Women's Day and Christmas.

<p>False (B)</p> Signup and view all the answers

What type of guides does the team build to assist users?

<p>Custom user and admin guides.</p> Signup and view all the answers

Flashcards

Implementation Plan

A plan that outlines the roles, responsibilities, estimated time commitment, and specific phases of support required for a successful project implementation.

Entergy Personnel Support

The involvement and contribution of resources from Entergy personnel to support the bidder's services.

Limitations

Identifying and communicating any potential challenges or restrictions that may limit the company's ability to provide the requested services to Entergy.

Value Added Services

Additional services beyond the basic scope of the project, offered by the company to enhance the value and benefits for Entergy.

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Program Design

The process of working with Entergy to define desired goals and develop a recognition and reward program that aligns with those goals.

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Catalog Variety

The catalog features products from a variety of brands and categories. This ensures employees have a wide range of choices to redeem their points.

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Catalog Review and Updates

The catalog is constantly updated with new products to keep employees engaged and satisfied. The Giift team gathers feedback from clients to determine which brands and categories are most appealing.

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Seamless Digital Integration

The platform seamlessly integrates with various digital channels, simplifying the redemption process for employees.

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Peer to Peer Nomination

This feature enables employees to recognize and reward their peers for positive contributions. The program typically involves a supervisor or manager approval process for validation.

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Low Balance Redemption

The platform offers a variety of reward options that can be redeemed with low point balances. This ensures that employees with lower point accumulation can still access the value of the program.

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Manager Reward Budgets

Providing budgets to managers can motivate them to regularly reward employees for their contributions. The platform often automates the budget management process for efficiency.

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Unified Point System

The platform integrates with other recognition programs to create a unified points-based system. This allows for various activities to be recognized and rewarded consistently.

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Manufacturer Warranty Coverage

This policy ensures that products sold on the platform are protected by the manufacturer's warranty. Users are encouraged to register their products directly with the manufacturer to ensure seamless warranty claims.

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Customization in Recognition Programs

Tailoring a recognition and reward program to fit a company's unique culture, values, and goals.

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Launch & Communication

The process of making a new program accessible and understandable to employees, including training and communication.

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Adoption Support Metrics

Measures used to track how well a program is being used and how engaged employees are. Includes data on program adoption, employee sentiment, and platform utilization.

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Engagement Ideas

Providing ideas and materials to help a company create engaging and impactful recognition experiences throughout the year for important events and celebrations.

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Personalizing the Platform

The process of making a program truly unique to a company, often by incorporating branding elements and customizing features based on the company's needs.

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Program Validation

Ensuring that a program is effective by using industry best practices, research, and feedback from experts and customers.

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Program Execution

A series of steps taken to set up a program, including configuring settings, verifying functionality, and ensuring that it is working as intended.

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Adaptability

The process of ensuring that a program is tailored to meet the specific needs of a company, and that it can be adapted as those needs change over time.

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Rewards Point Accounting

A system for tracking and managing accounting entries related to reward points in an employee recognition program.

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Accounting Code Block Validation

A system used to manage employee reward points and ensure that each point transaction is accurately coded and charged to a designated account.

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Invoice Format

Detailed records that provide complete information about each reward point transaction, including the employee, date, reward item, and associated accounting codes.

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Tax Requirements Handling

The process of calculating and documenting the amount of taxes owed on reward point redemptions, including applicable withholding requirements.

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Outstanding Reward Point Liability

Calculating and managing the liability associated with unclaimed reward points. This involves analyzing the points balance of current and former employees.

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Employee Termination and Transfers

Managing the points of former employees who leave the company. This involves strategies like re-allocating unused points or converting them into a financial payment.

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Service Level Agreements (SLAs)

A set of agreements that outline the expected performance, quality, and response times for the employee recognition program.

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Reporting Capabilities

Reports that provide insights into the frequency of reward point redemptions, status of orders, and overall program activity.

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SaaS Delivery Model

The application is hosted on a public internet server and accessed via the web, not installed on the client's network.

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Multi-tenant Environment

The application is delivered as a multi-tenant service, meaning multiple clients share the same software instance.

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Change Control

A process that ensures any changes to system configuration or rules data are documented and controlled.

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Migration Utility and Workflow

A process that uses a separate test environment to verify changes before applying them to the production environment.

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Change Audit Logs

Detailed logs are kept of all changes made to system configuration and rules data, including who made the change and when.

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Software Patch and Fix Management (SaaS)

The application developer manages all software updates and fixes in a multi-tenant environment, making this step inapplicable to individual clients.

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Problem Ticket Management

The process for reporting and resolving issues with the application, including escalation paths.

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System Configuration and Rules - Change Control (SaaS)

The application is delivered in a SaaS model, so the focus is on the software, not on individual client configurations. This term is not applicable to the context.

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License Management in Disaster Situations

License keys are stored on the cloud server and not tied to a specific client's infrastructure. If a disaster occurs, the licenses will be automatically transferred to the disaster recovery servers.

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Implementation Support

During implementation, Empuls provides a dedicated implementation manager as a primary contact and access to the general help desk. They offer real-time support, including screen-sharing calls and launch guidance. On-site consultants can be arranged if needed.

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Post-Implementation Support

After the implementation, Empuls provides a month of intensive support from the implementation consultant. After that, the responsibility moves to a dedicated customer success team, ensuring long-term optimization.

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Support Channels

Entergy users will have a designated contact for inquiries and access to the general help desk. They can submit tickets, email the support team, or use the chat and email options available within the platform.

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Empuls Help Center

Empuls provides a Help Center where administrators, managers, and employees can find answers to frequently asked questions and detailed instructions on various topics.

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Escalation Process

The escalation process involves contacting the designated contact, general help desk, and escalating to the manager if needed. This ensures a timely resolution of issues.

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Technical Support Availability

The technical team is available for any complex issues that may arise during the implementation or post-implementation phases.

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Implementation Collaboration

Collaboration for the implementation process is primarily virtual, but on-site consultants can be provided if required.

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Study Notes

General Vendor/Bidder Information

  • Company Name: Gift Management, Inc.
  • Company Profile: Refer to the "Giift + Xoxoday Corporate Deck" document.
  • Headquarters: Gift Management, Inc. is a subsidiary of Gift Management Asia Pte. Ltd., headquartered in Singapore. Other key locations include 12 East 49th Street, New York, NY 10017, USA.
  • Phone Numbers: USA: +1 9175449068; Singapore: +65 8228 9364.
  • Years in Operation: Since 2012.
  • Number of Employees: 500+ globally.
  • Website: https://www.giift.com/ and https://www.empuls.io/.
  • Contact Person: John Mills
  • Contact Person Title: Vice President - Business Development, North America
  • Contact Information: [email protected]; 1-514-234-4113

Capabilities Overview

  • Giift offers SaaS solutions for employee engagement, loyalty, rewards, and marketplaces.
  • Empuls: All-in-one employee engagement platform.
  • LBMS: Comprehensive customer and partner loyalty program management.
  • Marketplace: Global rewards redemption platform.
  • GiiftBox: Merchant platform for digital offers, vouchers, and discounts.
  • Xoxoday: Platform for automating rewards, incentives, and payouts.
  • Compass: Sales incentive and commission management.
  • Giift history: Beginnings in 2013 through various acquisitions and developments.

Regional Orientation

  • Giift operates regionally, nationally, and globally.
  • Works with over 8000 clients and 150 million users across 80+ countries.
  • Detailed service levels, and performance measures can be found in the separate supporting document.

Rewards and Recognition Services

  • Company offers reward and recognition services for more than a decade.

Entergy Relationships

  • The company does not have any current or past business relationship with Entergy, its affiliates or the Entergy Plans.

Proposed Subcontractors

  • If subcontractors are utilized, bidders must include details such as their role, responsibilities, rationale, and relationship (existing partnerships/agreements).
  • Terms and conditions, and evidence of contracts/agreements signed with each subcontractor.
  • Failure to submit documentation will imply no subcontracting. (No subcontracting is intended.)

Entergy Approach

  • The firm will adhere to Entergy's program requirements and preferences, detailed in the section on Program Requirements.
  • Extensive experience in employee engagement and recognition programs, having worked with over 3000+ global clients.
  • Empuls platform supports multiple programs including recognition, rewards, perks, and benefits, surveys, and communication.
  • Case studies/accolades: TiE 50 winners (2021), Business Excellence Award (2021), Next Big 100 Companies by Hay Group. Featured in reports such as Forrester Employee Recognition Landscape (Q1 2023) and Everest Group R&R Solutions PEAK Matrix® Assessment (2023). Gartner reports on HR Technology, Hybrid Work, Voice of the Employee, etc. (2023).
  • Empuls platform offers 1M+ reward options in 30+ categories, multi-language/currency and bill-on-redemption. Offers support on special occasions and new workplace trends.

Account Management

  • Regular sync-ups with customers to review metrics.
  • Identifying challenges post-go-live and support requirements.
  • Product/catalogue roadmap updates.
  • Customer success is prioritized.

Marketing Support

  • Support for marketing, advertising, and promotional materials will be provided.
  • Includes launch kits, best practices, engagement calendars, framework structures, support documentation, videos, templates for special days, and more.

Customer Training and Support

  • Online training resources to educate users on using Empuls platform effectively.
  • Training program for customers.
  • Free customer support hotline +1-844-411-9696.

Invoicing

  • Strict accounting requirements and detailed documentation.
  • Customized invoice formats with sufficient details.
  • Support for dealing with tax and FLSA considerations.

Service Level Agreements, Monitoring, and Tracking

  • Detailed SLAs and monitoring/tracking capabilities and reports about request frequency & status.
  • Reports to view orders' frequency and status.
  • Addressing outstanding rewards, termination, transfer or transfer between companies.

Proposed Project Team and Timeline

  • Key personnel (Project POC, technical lead, customer success manager) with expertise in previous similar projects.
  • Project phases (implementation and post-implementation).

Proposal Pricing

  • Pricing details for individual items and additional services.

Vendor References

  • Three customer firms' experience, capabilities, and results. Information provided includes company name, contact person, title, phone number, email, nature and scope of services, length, and dates of relationship.

IT Requirements

  • Ability to integrate with internal systems: Service-Oriented Architecture (SOA) and Batch Import/Export Interfaces.
  • Methods for executing functions within other systems, including web services, common business rules, mass-change functionality for data modifications, exporting methods to other systems (Flat File, Database-to-Database), and product-specific interface mapping files.
  • Data replication methods using flat files or database-to-database interfaces.
  • LDAP software for security management, specific security software used (like Sun One or MS Active Directory) and the methods for managing user authentication (including a trusted single sign-on functionality).
  • Data row-level security, how the security is implemented & maintained. Processes for managing user IDs, passwords, and account access limits. Data security audit capabilities included in the vendor's evaluation.
  • SOX and separation of duty compliance verification capability.

Limitations

  • No exchange of crypto for reward points.
  • May need a detailed walkthrough to fully match specific Entergy program requirements.

Value Add Services

  • Comprehensive support to set up and implement reward programs.
  • Expertise and customization services for client program strategy.
  • Program design and execution strategy, employee experience programs, and validations.
  • Customized platform solutions, and communication/adoption support.
  • Information and ideas to engage employees.
  • Program optimization strategies.

Differentiators

  • An integrated employee engagement and recognition platform (Empuls) that provides a wide range of features, simplifying and streamlining various HR activities for companies.
  • Pricing that reflects the holistic nature of the suite of solutions offered.

Further Details/Additional information

  • Contact information/support channels.
  • Exhibits/attachments regarding the requested materials for further details.

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Related Documents

Entergy Employee Rewards and Recognition Program RFP PDF

Description

Test your knowledge about Gift Management, Inc., its services, and its operations. This quiz includes information about their headquarters, capabilities, and contact details. Dive into the world of employee engagement and loyalty solutions offered by Giift.

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