Control Process in Management

Podcast

Play an AI-generated podcast conversation about this lesson

Questions and Answers

What is the primary function of the control process?

To assess employee performance evaluations

To monitor activities and correct deviations (correct)

To establish new planning procedures

To allocate resources for maximum efficiency

Which of the following best describes a significant deviation in the control process?

A new opportunity for business growth

An increase in employee morale

A minor change in project timelines

A discrepancy that requires immediate attention (correct)

Which aspect is NOT a focus of the control process?

Monitoring ongoing activities

Creating new business strategies (correct)

Ensuring activities align with plans

Correcting deviations from established standards

Why is it vital to correct significant deviations in the control process?

To maintain alignment with the original plan Signup and view all the answers

What is an outcome of effective control in an organization?

Enhanced compliance with regulations Signup and view all the answers

What type of information is typically included in an employee inventory?

Employee's name and education Signup and view all the answers

Which of the following is least likely to be included in an employee inventory?

Favorite color Signup and view all the answers

Why is training information important in an employee inventory?

It helps evaluate an employee's potential for promotions Signup and view all the answers

What is often a key component of an employee's capabilities listed in an inventory?

Languages spoken Signup and view all the answers

Which element is NOT typically found in an employee inventory?

Employee's age Signup and view all the answers

What is one benefit that organizations offer to support employees' personal lives?

On-site child-care Signup and view all the answers

Which of the following is NOT considered a family-friendly benefit by organizations?

Intranet training sessions Signup and view all the answers

What does the term 'flex-time' refer to in a workplace context?

Ability to adjust work hours as needed Signup and view all the answers

Which concept refers to the balance between work and personal life?

Work-life balance Signup and view all the answers

What process involves monitoring activities to ensure they align with plans?

Controlling Signup and view all the answers

Which of the following best describes 'job sharing'?

Two employees sharing a single job role Signup and view all the answers

What advantage do employees gain from flexible job hours?

Improved work-life balance Signup and view all the answers

Which benefit is likely to enhance employee satisfaction regarding personal matters?

Leave for personal matters Signup and view all the answers

What type of corrective action is focused on addressing a problem immediately?

Immediate corrective action Signup and view all the answers

Which corrective action aims to identify and eliminate the root cause of a performance deviation?

Basic corrective action Signup and view all the answers

What are reject errors in the selection process?

Rejecting potentially successful applicants Signup and view all the answers

What is the main goal of immediate corrective action?

To correct problems without delay Signup and view all the answers

What does the term 'accept errors' signify in selection mistakes?

Accepting candidates who ultimately perform poorly Signup and view all the answers

Corrective actions should not only fix problems but also seek to prevent future occurrences. Which type of corrective action primarily focuses on this aspect?

Preventive corrective action Signup and view all the answers

Which of the following is NOT considered a selection tool?

Social media profiles Signup and view all the answers

When a performance issue is detected, which of the following actions is usually taken first?

Implementing immediate corrective action Signup and view all the answers

What is a characteristic of Realistic Job Previews (RJP)?

Emphasizing both positive and negative job attributes Signup and view all the answers

Which selection tool is designed to evaluate candidates' physical capabilities?

Physical examinations Signup and view all the answers

What is the purpose of performance-simulation tests in the selection process?

To evaluate job-related tasks in a simulated environment Signup and view all the answers

What may be a negative consequence of rejection errors in hiring?

Loss of high-potential candidates Signup and view all the answers

What role does application forms serve in the selection process?

To collect key information about candidates Signup and view all the answers

What is the primary purpose of controls in the workplace?

To enhance physical security and minimize disruptions Signup and view all the answers

How do control systems benefit managers in the workplace?

By providing performance feedback on employees Signup and view all the answers

What do control measures allow managers to assess?

The effectiveness of goals and plans Signup and view all the answers

Which of the following is a result of effective control measures?

Enhanced physical security Signup and view all the answers

In what way do controls support managers in planning future actions?

By supplying information to inform necessary future actions Signup and view all the answers

Study Notes

HRM Importance

HRM is a significant source of competitive advantage
HRM is an important strategic tool
HRM improves organizational performance

HRM Process Functions

Identifying and selecting competent employees
Providing employees with current knowledge and skills
Ensuring the retention of competent and high-performing employees

Human Resource Planning

Managers ensure the right number and types of people are in the right places at the right times
HRM planning avoids talent shortages and surpluses

Steps in HR Planning

Assessing current human resources
Assessing future human resources needs

Human Resource Inventory

Review of the organization's current resource status
Includes information like employee names, education, training, prior employment, language, skills, and capabilities

Job Analysis

Assessment defining a job and necessary behaviors
Determines the requirements of a role

Job Description

Written statement describing a job
Outlines the duties and responsibilities of a role

Job Specification

Minimum qualifications for a job
Identifies the necessary skills and experience for successful job performance

Recruitment

Locating, identifying, and attracting capable applicants to the organization

Decruitment

Reducing employee surplus in the workforce of an organization

Selection

Screening job applicants to ensure appropriate candidates are hired
Predicting applicant success if hired

Selection Errors

Rejecting potentially successful applicants
Accepting ultimately poor performers

Selection Tools

Written tests
Application forms
Performance-simulation tests
Interviews
Physical examinations

Realistic Job Preview (RJP)

Relating positive and negative aspects of a job to applicants
Encouraging mismatched applicants to withdraw
Aligning applicant expectations with actual job conditions

Orientation

Educating new employees about their job and the organization
Including work unit and organization orientations

Training Methods: Traditional

On-the-job training
Job rotation
Mentoring and coaching
Experiential exercises
Workbooks/manuals
Classroom lectures

Training Methods: Technology-Based

CD-ROMs/DVDs/videotapes/audiotapes
Videoconferencing/teleconferencing/satellite TV
E-learning

Work-Life Balance

Prioritizing work (career and ambition) and lifestyle (health, pleasure, leisure, family, spiritual development/meditation)
Employees maintain personal lives
Organizations offer family-friendly benefits (e.g., on-site childcare, summer day camps, flex-time, job sharing, leave for personal matters, flexible job hours)

Controlling

Monitoring activities to ensure they are completed as planned and correcting significant deviations
Ensuring activities are completed in a way that supports organizational goals

Why Control is Important

Planning: Knowing if goals and plans are on-target, & future action direction
Empowering employees: Providing info & feedback regarding employee performance
Protecting the workplace: Enhancing physical security and reducing disruptions

Control Process

Measuring actual performance
Comparing actual performance against a standard
Determining the acceptable range of variation from the standard
Taking action to correct deviations or inadequate standards

Courses of Action

Doing nothing (if deviation is insignificant)
Correcting current performance (immediate or basic to address source)
Corrective actions: Changing strategy, structure, compensation schemes, training programs, job redesign, or employee dismissal

Revising the Standard

Examining the standard for realism, fairness, and achievability

Performance

End result of an activity
Accumulated end results of all organizational work processes and activities
Designing strategies, work processes, and work activities.
Coordinating the work of employees

Financial Controls

Businesses need financial controls to achieve profitability
Liquidity is the ability to convert assets into cash quickly

Leverage

Buying more of an asset using borrowed funds
Belief that asset income will exceed borrowing costs

Studying That Suits You

Use AI to generate personalized quizzes and flashcards to suit your learning preferences.

Description

This quiz explores the key concepts of the control process in management. You will answer questions about its primary function, deviations, and the importance of effective control in organizations. Test your understanding of how control processes contribute to organizational success.