Housekeeping Standard Operating Procedures 2023.pptx

Housekeeping Routine Method of Work Objectives  Define the term Standard Operating Procedures.  List the S.O P. for cleaning a guest room.  Explain the guest room inspection form and guest room checklist .  Differentiate between guest room inspection and guest room checklist. Definiti...

Housekeeping Routine Method of Work Objectives  Define the term Standard Operating Procedures.  List the S.O P. for cleaning a guest room.  Explain the guest room inspection form and guest room checklist .  Differentiate between guest room inspection and guest room checklist. Definition Standard operating procedure is a procedure is a set of step-by-step instructions compiled by an organization to help workers carry out routine operations. One of the major reasons companies develop SOPs is that SOPs help reduce the training time for new team members. Hand them a well-built SOP, and they'll have a considerable head start on completing the task at hand. Housekeeping By following the best cleaning and maintenance practices, the housekeeping staff can contribute to retain the satisfied guests as well as to generate new guests willing to repeat their visit to the hotel. This brings in more revenue to the hotel business. To perform towards guest satisfaction and work productivity together, the housekeeping staff needs to structure the cleaning and maintenance procedures and follow them appropriately. There Sop’s for cleaning the guest room and bathroom as well as an SOP for cleaning do not disturb rooms. The SOP may vary depending on the property. SOP for Entering the Guest Room SOP given below for entering the guest room. • Knock the door with knuckles and announce in pleasant voice, “Housekeeping…”. • Wait for five seconds to hear the guest’s response. • In case of no response, announce the same again. • In there is no answer second time too, open the door with the key. • Enter the room. • If the guest is found sleeping, withdraw from the room quietly. • In case the guest answers, ask politely when would he like to service the room. • In case the guest wants it later, acknowledge his reply and withdraw from the room. • If the housekeeping work is in progress and the guest returns from outside, greet him and ask if the guest would like to return in some time. SOPs for Cleaning the Guest Room The SOP below is given for the cleaning of a guest room. • Not use guest room linen as a door stopper or for cleaning and dusting the room. • Keep the guest room door open while working. • Open the curtains and patio door. • Assemble the furniture and place appropriately. • Keep the vacuum cleaner and other cleaning apparatus in the room. • Check the type of bed. • Take the bed linen of appropriate size and place it on the nearest chair. • Remove previous bedspread and place on the chair. • Inspect the bed and pillows for their condition as well as for any lostand-found. SOPs for Cleaning the Guest Room  In case of checkout room, deposit the left guest items to the floor supervisor. If the room is still occupied by the guest, place the item such that it is safe as well as visible to the guest.  Put soiled sheets and pillow covers in the soiled linen cart of the trolley.  Empty ashtrays and rubbish from the guest room and bathroom dustbins into the trash cart of the trolley.  Pick up used glasses, mugs, ashtray, trays, and place them on bathroom platform.  Spray the bathtub, basin, glasses, mugs, and trays with cleaning liquid. Let them soak the chemicals from the liquid.  Make the bed.  Start dusting from an extreme inside corner of the room and work outwards.  Clean wipe TV. SOPs for Cleaning the Guest Room  Straighten the guest items.  Sweep the room and patio floor.  Mop the room and patio floor.  Clean the glasses, mugs, and tray.  Sanitize glasses, mugs, telephone device, and TV remote.  Inspect the condition of bathroom slippers and bathrobe. Replace if soiled.  Close the patio door.  Close all the curtains.  Clean the entrance door.  Close and lock the room door.  Report any damage spotted to the supervisor. SOPs for Cleaning the Guest Bath Room SOP below is given for cleaning the guest bathroom.  Open bathroom ventilation.  Sweep the bathroom floor.  Scrub and finish the platform, bathtub, and basin.  Scrub and finish the toilet bowl, rim, ring, and hinge.  Wipe the mirror.  Clean bathroom walls using wet mop or sponge.  Replace amenities such as toilet roll, toilet block, shampoo, conditioners, and moisturizers.  Replace bathroom mat. SOPs for Cleaning the Guest Bath Room  Wipe down shower curtain working from top to bottom with a dry cloth.  Replace bath towels and hand towels.  Replace the dustbin liner.  Close the bathroom ventilation.  Clean the bathroom door.  Keep the bathroom door open after cleaning.  Check bathroom doormat. Replace if required.  Report any damage spotted to the supervisor.  SOPs for Cleaning Balcony / Patio SOPs for Do-Not-Disturb (DND) Rooms Every room has to be entered at least once a day by any housekeeping staff. The guests who do not want to get disturbed by any housekeeping service tag their rooms with a Do-Not-Disturb (DND) sign. • Do not disturb by placing a call until 2:00 o’clock in the noon. • After 2:00 p.m., the Supervisor calls the room to know the guest’s needs. • The housekeeping staff contacts the supervisor to make sure whether to service the room. • If the call was not answered by the guest after two calling attempts, the room is serviced. • To his best judgment, the housekeeping staff enters the room and continues with the usual housekeeping work. Guest Room Inspection Forms  A guest room inspection form is a document used by the housekeeping department to ensure that the desired results of an established cleaning system are consistently achieved. The form is used to evaluate the quality of a guest room, including the entrance door, lighting, bathroom, heating, and air conditioning units. Guest Room Inspection Form Guest Room Checklist  A guest room inspection checklist is a tool used by the housekeeping department to ensure that hotel rooms are cleaned and maintained to the desired standards. Class Activity  Why are standard operating procedures important?  What is the importance of the inspection in the hotel industry?  How does a checklist help management?  Explain the difference between a guest room checklist and a guest room inspection.  Create a checklist for cleaning a guest room, no less than 5.  Recap main points