STAFFING FOR HOUSEKEEPING OPERATION.pptx

STAFFING FOR HOUSEKEEPING OPERATIONS POSITIONS OBJECTIVES • Define terms relating to Staffing. • Describe the key elements of a job description and employee requisition. • Explain the selection and interview process. STAFFING FOR HOUSEKEEPING OPERATION POSITIONS • Staffing is the third sequenti...

STAFFING FOR HOUSEKEEPING OPERATIONS POSITIONS OBJECTIVES • Define terms relating to Staffing. • Describe the key elements of a job description and employee requisition. • Explain the selection and interview process. STAFFING FOR HOUSEKEEPING OPERATION POSITIONS • Staffing is the third sequential function of management. There are several activities involved in staffing a housekeeping operation. Executive housekeepers must select and interview employees, participate in an orientation program, train newly hired employees, and develop employees for future growth. Essentially the Human Resource Department over sees the entire process base on the staffing needs of the establishment. Job Specifications • A job specification is a list of recommended qualities for a person to qualify for and succeed in a position. It is different from a job description, which includes the title position, responsibilities, and summary. Job specifications are simple statements of what the various occupants to positions will be expected to do. Job Description • A job description is an internal document that specifies the requirements for a new position, including the required skills, role in the team, personality, and capabilities of a suitable candidate. The job description is based on the vacancy intake, usually written by the recruiter, and forms the basis of the job posting. Sample Job Description for a Guest Room Attendant • The candidate will work as a member of a housekeeping team, • cleaning and servicing for occupancy of approximately 18 hotel guestrooms each day. • Work will generally include the tasks of bed making, vacuuming, dusting, and bathroom cleaning. • The canidate will also be expected to maintain equipment provided for work and load housekeeper’s cart before the end of each day’s operation. • Guest room attendant must be willing to work their share of weekends and be dependable in coming to work each day scheduled. Employee Requisition An employee requisition is an internal document to get approval for the new position. This is a standard form filled in by the manager and submitted to his/her supervisor. The job requisition is the first step in the hiring process. Once job specifications have been developed for every position, employee requisitions are prepared for possible new employees. • PLACE YOUR SAMPLE EMPLOYEE REQUISTION FORM HERE Prescreening Process • The prescreening interview is a staff function normally provided to all hotel or hospital departments by the human resources section of the organization. Prescreening is a preliminary interview process in which unqualified applicants, those applicants who do not meet the criteria for a job as specified in the job specification or special qualifications , are selected (or screened) out. The Interviewing Process • An interview should be conducted by a manager of the department to which the applicant has been referred. In ongoing operations, it is often wise to also allow the supervisor for whom the new employee will work to visit with the candidate in order that the supervisor may gain a feel for how it would be to work together. The supervisor's view should be considered, since a harmonious relationship at the working level is important. Although the acceptance of an employee remains a prerogative of management, it would be unwise to accept an employee into a position when the supervisor has reservations about the applicant Watch this video • https://youtu.be/iFuIPTHM2s Interviewing Techniques • • • • • • • Be prepared Find a proper place to conduct the interview Practice Be tactful and courteous Be knowledgeable Listen. Encourage the applicant to talk Observe