The housekeeper and organization of the department Cybertech 2023.pptx

THE HOUSEKEEPER AND ORGANIZATION OF THE DEPARTMENT OBJECTIVES 1. Define the term Housekeeper. 2. Identify the various jobs within the housekeeper department. 3. Give the job description for each positions identified. 4. create an organizational Chart for the house keeping department. 5. determine...

THE HOUSEKEEPER AND ORGANIZATION OF THE DEPARTMENT OBJECTIVES 1. Define the term Housekeeper. 2. Identify the various jobs within the housekeeper department. 3. Give the job description for each positions identified. 4. create an organizational Chart for the house keeping department. 5. determine the staffing needs for a full service hotel. DEFINITION OF A HOUSEKEEPER Housekeepers perform various light cleaning duties that maintain private households and commercial establishments including hotels, homes, restaurants, and hospitals. They clean rooms, hallways, lobbies, lounges, restrooms, corridors, stairways, and locker rooms. They are responsible for the cleaning of heavy-duty items including rugs, carpets, upholstered furniture, and draperies. However in a hotel the house keeper may perform one or more of the following job/task WATCH THIS https://youtu.be/ia5Rqu1Ohp0?si=rZ1jlTbKEYwm_43b RESPONSIBILITIES OF A HOUSEKEEPER •Perform a variety of cleaning activities such as sweeping, mopping, dusting and polishing •Ensure all rooms are cared for and inspected according to standards •Protect equipment and make sure there are no inadequacies •Notify superiors on any damages, deficits and disturbances •Deal with reasonable complaints/requests with professionalism and patience •Check stocking levels of all consumables and replace when appropriate •Adhere strictly to rules regarding health and safety and be aware of any company-related practices Requirements and skills Requirements and skills •Proven experience as a Cleaner or Housekeeper •Ability to work with little supervision and maintain a high level of performance •Customer-oriented and friendly •Prioritization and time management skills •Working quickly without compromising quality •Knowledge of English language •High school degree VARIOUS SECTIONS OF HOUSE KEEPING Executive Housekeeper's office: An Executive housekeeper has to plan, counsel, brief and meets her subordinates. It should preferably be a glass-panelled office so as to give her/him a view of what is happening outside the office. The office should be led by a cabin for the secretary who would control movement into the housekeeper's office. Desk control room: This room acts as a nerve system centre for coordination and communication with the front office and other departments. The desk control room should have a large notice board to pin up staff schedules and day to day instructions. The desk control room is the point where all staff report for duty and check out at the duty end. Linen room: This is the room where current linens are stored for issue and receipt. The room should be large airy and free from heat and humidity. It should have adequate shelves, easily accessible to stack all linen. It should be secured and offer no possibilities of pilferage. The linen room should have a counter, across which the exchange of linen takes place. The room should preferably be adjoining the laundry so as to supply linen to and from the laundry. VARIOUS SECTIONS OF HOUSE KEEPING Linen room store: This room stores the stock of new linen & cloth materials for uniform, etc. the stock maintained should be enough to replenish the whole hotel at a time. However, these stocks are only touched when the current linen in circulation falls short due to shortage, damage or loss. The room should be cool and dry with ample shelves, generally 6" above the ground. Uniform room: This room stocks the uniform in urgent use. It is possible that smaller hotel may choose to combine the uniform room with the linen room. A separate uniform room really depends upon the volume of uniforms in circulation. The only difference will be that the uniform room would have adequate hanging facilities as many uniforms are best maintained when hung. VARIOUS SECTIONS OF HOUSE KEEPING •Tailor's room: This room is kept for house tailors who attend to the stitching and patch-up work of linen and uniforms. Room is avoided if the mending and the stitching jobs are done in contract basis. •Lost and found section: This section should be small and airy with cupboards to store guest articles lost and maybe claimed later. •Flower room: This should be an air-conditioned room to keep flowers fresh. The room should have a work table, a sink with a water supply and all necessary tools required for flower arrangement. •Laundry: This is an important section under housekeeping which is responsible for the cleaning of all fabrics used in the hotel. The section should be adjacent to the linen room so as to avoid excessive steps. Laundry should ensure the cleanness and drying of all guest clothes, employee uniforms and linen to the best-assured standard. STANDARD RULES FOR DETERMINING THE AMOUNT OF HOUSEKEEPING STAFF NEEDED FOR A PROPERTY TO RUN EFFICIENTLY : •Executive housekeeper: 1 for a 300 room property •Secretary to the Executive Housekeeper: 1 normally only in a very large full-service hotel. • Assistant housekeepers: 2 (1 per morning and evening shift) • Floor supervisors: 1 per 60 rooms for the morning shift; 1 for the evening shift; 1 for the night shift. • Public area supervisors: 1 for each shift • Linen/Uniform room supervisors: 1 for each shift • Room attendants: 1 per 16 rooms for the morning shift; 1 per 30 rooms for the evening shift (if turn down service is provided) • Linen and uniform room attendants: 2 • Housemen: depends on the size of public areas and functions expected, but on average, 1 per 60 rooms • Desk attendants: 1 per shift STANDARD RULES FOR DETERMINING THE AMOUNT OF HOUSEKEEPING STAFF NEEDED FOR A PROPERTY TO RUN EFFICIENTLY : •Tailors/upholsterers: 2 (may differ depending on the size of the hotel) •Horticulturist: 1 or more depending upon the size of the hotel. •Head gardeners: 1 per 20 horticulturists •Gardeners: 1 per 4500 sq. ft. of landscaped area HOUSEKEEPING DEPARTMENT ORGANIZATIONAL CHART AREAS UNDER THE RESPONSIBILITY OF HOUSEKEEPING BACK OF THE HOUSE Staffs of the Housekeeping department have very little or no guest contacts in some scenarios, this is mostly due to the fact that most of the work carried out by the housekeeping staffs are in the back of the house area. Hence, housekeeping is considered as a back of the house department.