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Continuous Quality Improvement vs Total Quality Management

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Continuous Quality Improvement vs Total Quality Management

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Questions and Answers

What is the primary goal of Continuous Quality Improvement (CQI)?

Managing quality issues throughout every aspect of an organization

Consistently meeting and exceeding customer requirements

Preventing patient care problems and improving patient services (correct)

Identifying signal events to guide health care professionals

Which of the following is NOT a factor contributing to quality according to the text?

Employee benefits (correct)

Equipment of supply

Policy

Consumer's education

What does Total Quality Management (TQM) primarily focus on in an organization?

Designing the hospital or organization

Monitoring structure, process, and outcome indicators

Ensuring everyone gets it right the first time (correct)

Exceeding customer requirements inconsistently

How does Continuous Quality Improvement (CQI) differ from Total Quality Management (TQM)?

CQI focuses on preventing patient care problems, while TQM focuses on exceeding customer requirements. Signup and view all the answers

Which statement accurately describes the concept of Total Quality Management (TQM) as per the text?

TQM coordinates disciplines to meet and exceed customer needs. Signup and view all the answers

What is one of the factors that determine quality of patient care?

Participation of patient and family in care Signup and view all the answers

What is a benefit of quality care to staff as mentioned in the text?

Higher job satisfaction Signup and view all the answers

Which of the following is a difficulty or barrier in Total Quality Management (TQM) implementation mentioned in the text?

Lack of effective leadership Signup and view all the answers

What does Quality Control/Measurement involve according to the text?

Measuring process variability Signup and view all the answers

What is one of the Quality Management Principles?

Quality management empowers people Signup and view all the answers

In Quality Planning, what is involved in setting quality improvement objectives?

Setting objectives based on strategic goals Signup and view all the answers