Continuous Quality Improvement vs Total Quality Management
Learn about the differences between Continuous Quality Improvement (CQI) and Total Quality Management (TQM), two approaches to ensuring quality in organizations. Understand how CQI focuses on monitoring indicators for improvement, while TQM is about consistently meeting and exceeding customer requirements.
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Continuous Quality Improvement vs Total Quality Management
Quiz • 11 Questions
Continuous Quality Improvement vs Total Quality Management - Podcast
Podcast
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List of Questions11 questions
- Question 1
- Managing quality issues throughout every aspect of an organization
- Consistently meeting and exceeding customer requirements
- Preventing patient care problems and improving patient services
- Identifying signal events to guide health care professionals
- Question 2
- Employee benefits
- Equipment of supply
- Policy
- Consumer's education
- Question 3
- Designing the hospital or organization
- Monitoring structure, process, and outcome indicators
- Ensuring everyone gets it right the first time
- Exceeding customer requirements inconsistently
- Question 4
- CQI aims to identify signal events, while TQM deals with consumer education.
- CQI ensures everyone gets it right every time, while TQM monitors outcome indicators.
- CQI is about passing on errors, while TQM is about preventing errors.
- CQI focuses on preventing patient care problems, while TQM focuses on exceeding customer requirements.
- Question 5
- TQM focuses solely on monitoring outcome indicators.
- TQM involves passing on errors to others in the organization.
- TQM coordinates disciplines to meet and exceed customer needs.
- TQM ensures that mistakes are never made in an organization.
- Question 6
- Profitability of care
- Availability of care
- Promptness of care
- Participation of patient and family in care
- Question 7
- Reduced opportunities for training
- Increased employee turnover
- Higher job satisfaction
- Longer working hours
- Question 8
- Excessive top management commitment
- Lack of effective leadership
- Overemphasis on continuous training and education
- Adequate resources
- Question 9
- Setting quality improvement goals
- Measuring process variability
- Analyzing data for better practices
- Developing quality improvement objectives
- Question 10
- The modern approach to quality is not rooted in statistical thinking
- Quality management empowers people
- Decisions are not based on data
- Quality is always reactive
- Question 11
- Measuring actual performance
- Identifying customers' needs and expectations
- Setting objectives based on strategic goals
- Collaboratively studying existing processes