11 Questions
What is the primary goal of Continuous Quality Improvement (CQI)?
Preventing patient care problems and improving patient services
Which of the following is NOT a factor contributing to quality according to the text?
Employee benefits
What does Total Quality Management (TQM) primarily focus on in an organization?
Ensuring everyone gets it right the first time
How does Continuous Quality Improvement (CQI) differ from Total Quality Management (TQM)?
CQI focuses on preventing patient care problems, while TQM focuses on exceeding customer requirements.
Which statement accurately describes the concept of Total Quality Management (TQM) as per the text?
TQM coordinates disciplines to meet and exceed customer needs.
What is one of the factors that determine quality of patient care?
Participation of patient and family in care
What is a benefit of quality care to staff as mentioned in the text?
Higher job satisfaction
Which of the following is a difficulty or barrier in Total Quality Management (TQM) implementation mentioned in the text?
Lack of effective leadership
What does Quality Control/Measurement involve according to the text?
Measuring process variability
What is one of the Quality Management Principles?
Quality management empowers people
In Quality Planning, what is involved in setting quality improvement objectives?
Setting objectives based on strategic goals
Learn about the differences between Continuous Quality Improvement (CQI) and Total Quality Management (TQM), two approaches to ensuring quality in organizations. Understand how CQI focuses on monitoring indicators for improvement, while TQM is about consistently meeting and exceeding customer requirements.
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