Total Quality Management: Continuous Process Improvement
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Questions and Answers

What is the primary focus of Total Quality Management (TQM)?

Achieving high-quality products, services, and process through the involvement and commitment of all members of an organization

What are the three components of Juran's Trilogy?

Quality Planning, Quality Control, and Quality Improvement

What is the primary objective of Kaizen?

To achieve continuous improvement through small, incremental changes

What are the three forms of inefficiency that Kaizen aims to reduce?

<p>Muda (waste), Muri (overburdening work), and Mura (inconsistency of work)</p> Signup and view all the answers

What is the ultimate goal of quality-based organizations?

<p>To achieve perfection (although it is impossible) by continuously improving business and production processes</p> Signup and view all the answers

What is the definition of Quality Control?

<p>Activities and procedures used to monitor and inspect products or services to ensure they meet specified quality standards</p> Signup and view all the answers

What are the two primary activities of Kaizen maintenance?

<p>Monitoring and alignment, and improvement</p> Signup and view all the answers

What is the primary objective of Business Process Reengineering (BPR)?

<p>To make dramatic improvements in quality</p> Signup and view all the answers

What is the main goal of a Kaizen Blitz approach?

<p>To make rapid improvements through focused team efforts</p> Signup and view all the answers

What are the five phases of the reengineering cycle?

<ol> <li>Planning, 2. Process Study, 3. Study of the best practices, 4. Redesign, 5. Implementation</li> </ol> Signup and view all the answers

How can Information Technology (IT) contribute to reengineering?

<p>By improving productivity, efficiency, and quality of work</p> Signup and view all the answers

What are the five steps of the 5S of Good Housekeeping in Kaizen implementation?

<p>SORT, STRAIGHTEN, SCRUB, SYSTEMATIZE, and STANDARDIZE</p> Signup and view all the answers

What are the Seven Deadly Wastes in a business process?

<p>Waste from overproduction, waiting time, transportation, processing, inventory, motion, and product defects</p> Signup and view all the answers

What is the relationship between Total Quality Management (TQM) and Business Process Reengineering (BPR)?

<p>BPR is an important tool within the TQM technology to achieve total quality</p> Signup and view all the answers

What is the primary objective of Business Process Reengineering (BPR)?

<p>To achieve dramatic improvement in critical performance measures such as cost, quality, services, and speed</p> Signup and view all the answers

What is the significance of 'taking an interest' and 'practicing active listening' in reengineering?

<p>To gather feedback and understand the needs of customers and stakeholders</p> Signup and view all the answers

What is the principle of Standardization in Kaizen implementation?

<p>To standardize the previous four steps of the 5S of Good Housekeeping</p> Signup and view all the answers

What is the outcome of eliminating redundant operations and unnecessary operations in reengineering?

<p>Dramatic improvements in processes and cost savings</p> Signup and view all the answers

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