The Evolution of Total Quality Management Quiz
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Questions and Answers

What does TQM stand for?

  • Total Quantity Management
  • Technical Quality Measurement
  • Total Quality Management (correct)
  • Team Quality Management

    • Who helped Japan apply concepts of TQM after World War II?

  • Joseph Juran
  • Edwards Deming (correct)
  • Philip Crosby
  • Armand Feigenbaum

    • What is the measure of reliability for a product?

  • Mean time between failures (correct)
  • Market demand
  • Number of features
  • Customer satisfaction rating

    • According to ISO/IEC 9126:1991, what does functionality of a product refer to?

    <p>Attributes that satisfy stated or implied needs</p> Signup and view all the answers

    What does the word 'TOTAL' in TQM imply?

    <p>All members of the organization make consistent efforts for customer delight</p> Signup and view all the answers

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