5 Questions
What does TQM stand for?
Total Quality Management
Who helped Japan apply concepts of TQM after World War II?
Edwards Deming
What is the measure of reliability for a product?
Mean time between failures
According to ISO/IEC 9126:1991, what does functionality of a product refer to?
Attributes that satisfy stated or implied needs
What does the word 'TOTAL' in TQM imply?
All members of the organization make consistent efforts for customer delight
Test your knowledge of Total Quality Management (TQM) evolution and principles with this insightful quiz. Explore the origins of TQM and its customer-oriented approach, and understand how it has evolved as a management philosophy and strategy.
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