The Evolution of Total Quality Management Quiz
5 Questions
1 Views

Choose a study mode

Play Quiz
Study Flashcards
Spaced Repetition
Chat to lesson

Podcast

Play an AI-generated podcast conversation about this lesson

Questions and Answers

What does TQM stand for?

  • Total Quantity Management
  • Technical Quality Measurement
  • Total Quality Management (correct)
  • Team Quality Management

    • Who helped Japan apply concepts of TQM after World War II?

  • Joseph Juran
  • Edwards Deming (correct)
  • Philip Crosby
  • Armand Feigenbaum

    • What is the measure of reliability for a product?

  • Mean time between failures (correct)
  • Market demand
  • Number of features
  • Customer satisfaction rating

    • According to ISO/IEC 9126:1991, what does functionality of a product refer to?

    <p>Attributes that satisfy stated or implied needs</p> Signup and view all the answers

    What does the word 'TOTAL' in TQM imply?

    <p>All members of the organization make consistent efforts for customer delight</p> Signup and view all the answers

    More Like This

    Total Quality Management (TQM) Introductory Quiz
    5 questions

    Total Quality Management (TQM) Introductory Quiz

    SuccessfulPeninsula avatar
    SuccessfulPeninsula
    Total Quality Management
    18 questions

    Total Quality Management

    TenaciousLivermorium avatar
    TenaciousLivermorium
    Total Quality Management Concepts
    40 questions

    Total Quality Management Concepts

    DarlingCaricature avatar
    DarlingCaricature
    Use Quizgecko on...
    Browser
    Open
    Browser
    Browser