Consumer Protection Regulations Quiz
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Questions and Answers

What is the maximum time a Licensee has to respond to consumer requests for information?

  • 72 hours
  • 48 hours
  • 96 hours (correct)
  • 120 hours
  • What requirement is specified for the service contracts provided by a Licensee?

  • Contracts must be published in multiple languages.
  • Contracts must be written in clear language. (correct)
  • Contracts must be available at all retail offices.
  • Contracts must include legal jargon.
  • What information must be included in a description of the service before entering into a contract?

  • Marketing strategies for the service.
  • Current stock levels of the service.
  • Complete description of the service avoiding unnecessary technical terms. (correct)
  • Future service price predictions.
  • What is required regarding the information on services subject to price regulation?

    <p>It must be described in service tariff pages available online.</p> Signup and view all the answers

    Which of the following is NOT a requirement for Licensees regarding compensation or refunds?

    <p>Licensees can choose not to publish any such information.</p> Signup and view all the answers

    What should a Licensee provide regarding each component service or product in a bundled service?

    <p>A detailed description and separate pricing for standalone components</p> Signup and view all the answers

    Who holds responsibility for the performance of bundled services from third parties?

    <p>The Licensee providing the bundled service</p> Signup and view all the answers

    What information must be communicated to consumers regarding upgrade or migration options?

    <p>The upgrade terms and any changes in service performance</p> Signup and view all the answers

    Where must a Licensee publish the information regarding their services?

    <p>On their website and social media platforms</p> Signup and view all the answers

    What specific pricing information must be provided before entering a contract for service?

    <p>Applicable rates, details of charges, and frequency of charges</p> Signup and view all the answers

    What is the purpose of the General Consumer Code of Practice?

    <p>To provide a minimum standard for services and consumer practices.</p> Signup and view all the answers

    What must a Licensee submit for approval to the Commission?

    <p>An individual consumer code of practice.</p> Signup and view all the answers

    What must be included in the individual consumer codes of practice submitted by a Licensee?

    <p>Terms not less favorable than the General Code.</p> Signup and view all the answers

    How long does the Commission have to approve an individual consumer code of practice?

    <p>30 days.</p> Signup and view all the answers

    What should a Licensee do if their individual consumer code requires amendments?

    <p>Resubmit the amended code for approval.</p> Signup and view all the answers

    Where must a Licensee publish its approved individual consumer code of practice?

    <p>On its website, in a national newspaper, and on social media.</p> Signup and view all the answers

    What happens if a Licensee violates the provisions of these Regulations?

    <p>They will be liable for fines or penalties.</p> Signup and view all the answers

    What is one of the conditions for the Commission's approval of individual consumer codes?

    <p>They must align with the General Consumer Code.</p> Signup and view all the answers

    What should the contract document specify regarding termination?

    <p>The consequences and procedure for termination</p> Signup and view all the answers

    What must a Licensee inform consumers about warranties?

    <p>If there is any contractual warranty for products supplied</p> Signup and view all the answers

    Under what conditions may a Licensee not be responsible for service delays?

    <p>When the consumer is identified as not credit-worthy</p> Signup and view all the answers

    What kind of information is included in the contract regarding deposits?

    <p>Procedure for refunding any deposit, including timing and deductions</p> Signup and view all the answers

    What should the Licensee provide regarding service interruptions?

    <p>Facilities for consumers to report faults at any time</p> Signup and view all the answers

    How should a Licensee handle maintenance services information?

    <p>Include specific maintenance services information and timelines</p> Signup and view all the answers

    What must be included in the contract concerning service delivery?

    <p>Delivery, installation, or activation of the service</p> Signup and view all the answers

    What happens if a Licensee encounters technical problems?

    <p>They can extend the service provision timeline</p> Signup and view all the answers

    What must a Licensee include in advertising materials if they indicate the price of a component of a service package?

    <p>The minimum total charge for the package</p> Signup and view all the answers

    How should a Licensee communicate conditions or limitations on an offer?

    <p>In a reasonable manner, based on the medium and consumer</p> Signup and view all the answers

    Which of the following must be included in advertising material for a special offer?

    <p>Details of any special conditions or limitations</p> Signup and view all the answers

    What is required for advertising materials before publication according to the guidelines?

    <p>Written approval from the Commission must be obtained</p> Signup and view all the answers

    What types of mediums can a Licensee use to send promotional materials?

    <p>Print, radio, mail, blogs, website, and text messages</p> Signup and view all the answers

    What type of content is prohibited in advertisements according to the guidelines?

    <p>Content with racial or prejudicial elements</p> Signup and view all the answers

    What format must prints for advertising materials follow?

    <p>Clear, legible, and bold format</p> Signup and view all the answers

    When must eligibility requirements be communicated by a Licensee for a product?

    <p>When the product is available to a limited class of consumers</p> Signup and view all the answers

    What constitutes acceptance of a Licensee's terms of service?

    <p>Using the service after communication of terms</p> Signup and view all the answers

    What should a consumer grant a Licensee regarding access to premises?

    <p>Access without charge for maintenance needs</p> Signup and view all the answers

    Which of the following actions is NOT prohibited for a consumer?

    <p>Using service for intended normal communication</p> Signup and view all the answers

    What must a consumer do before moving Licensee's equipment?

    <p>Obtain prior written authorization from the Licensee</p> Signup and view all the answers

    Which type of equipment cannot be installed by or on behalf of a consumer?

    <p>Any device that interferes or intercepts communications</p> Signup and view all the answers

    What is a consumer responsible for regarding equipment provided by a Licensee?

    <p>Damage from unauthorized modifications</p> Signup and view all the answers

    What action is required before a consumer can use any equipment outside of normal service conditions?

    <p>Approval from the Licensee in writing</p> Signup and view all the answers

    What is an example of misusing public communication services?

    <p>Possessing equipment used to obtain services dishonestly</p> Signup and view all the answers

    Study Notes

    Official Gazette Notice

    • Government Notice No. 25, dated July 30, 2024, published in the Federal Republic of Nigeria Official Gazette (Vol. 111).
    • Supplement to Gazette details Nigerian Communications (Consumer Code of Practice) Regulations, 2024.
    • Regulations are listed on pages B555-588.

    Publication Details

    • Published by the Federal Government Printer, Lagos, Nigeria.
    • FGP 40/72024/600.
    • Annual subscription rates are provided for both local and overseas subscribers.

    Regulatory Documents

    • Nigerian Communications Act (No. 19, 2003)
    • Nigerian Communications (Consumer Code of Practice) Regulations, 2024 (29th Day of July, 2024)

    Key Regulations (Partial List)

    • Objectives and Application
    • Consumer Codes of Practice
    • Compliance and Enforcement
    • Miscellaneous Provisions
    • Power to give Directives
    • Power to amend the Schedule
    • Revocation and savings
    • Interpretation
    • Citation
    • Schedule

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    Description

    Test your knowledge on the key consumer protection regulations that Licensees must follow. This quiz covers requirements around service contracts, pricing information, and responsibilities regarding bundled services. Enhance your understanding of consumer rights and Licensee obligations.

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