Consumer Protection Regulations Quiz

A set of rules that regulate the provision of services and related consumer practices by a licensee.

A code that includes the terms and conditions of the General Code, or equivalent terms and conditions that are not less favorable to consumers.

The authority responsible for reviewing and approving individual consumer codes of practice submitted by licensees.

The process of reviewing and approving an individual consumer code of practice. The commission has 30 days to either approve it, identify areas for amendment, or request an extension.

The document that applies until a licensee's individual consumer code of practice is approved.

The act of making the approved individual consumer code of practice publicly available by posting it on the licensee's website, in a national newspaper, and on social media.

The set of rules that governs a licensee's actions and behavior, potentially leading to penalties if violated.

The consequences for non-compliance with the regulations and the General Code, which can include fines, sanctions, or other penalties.

Companies offering services must give consumers complete, accurate and up-to-date information in easy-to-understand language.

Companies must respond within 96 hours to consumer inquiries regarding their services, and this information should be provided free of charge.

Companies must make publicly available their service contracts or agreements, written in easy-to-understand language, either on their website or upon request.

Before signing up for a service, consumers must receive a full description of the service, free of complicated jargon.

Companies must provide detailed information on their service quality levels, waiting times for service, coverage areas, and what happens if they fail to deliver on their promised quality.

When services are bundled with other products, the consumer should be informed about the cost of each individual component.

When services are provided with add-ons or upgrades, the consumer needs information about those options, including fees and changes in service performance.

Instructions on how to subscribe to a service need to be clear and accessible to the consumer.

Before signing a service contract, the consumer should know the charges, what they include, and any potential changes.

A licensee must ensure that all information about their services is readily available on their website and social media channels.

The specific date the contract begins.

The minimum amount of time a customer needs to stay signed up for the service.

The process for ending the contract early, often with fees.

Fees charged when a contract is ended before its regular expiration date.

The process of extending the contract for a predetermined time.

The procedures and costs associated with stopping and then restarting a service.

The method used to return a deposit to customers and any deductions or charges applied.

The Licensee’s commitment to provide services within any time targets set by the Commission's Quality of Service Regulations.

When advertising a package deal with a component listed at a specific price, the advertisement must also state the total minimum cost for the package and any conditions for getting the component at the advertised price.

When advertising a service or product, all conditions, limitations, qualifications, or restrictions must be communicated in a way that is clear and understandable, taking into account the medium used and the intended audience.

Connecting fees that are not included in the advertised call rate must be communicated clearly in a way that is appropriate for the medium and the intended audience.

If a product or service has a limited availability, such as a time-limited offer or limited quantities, this limitation must be stated in the advertising.

If access to a product or service is restricted to a particular group of people, like a specific age group or customer type, this restriction must be stated in the advertising.

Advertisements for goods and services must be submitted to the Commission for approval 30 days before publication. This ensures they meet the minimum standards and requirements set by the Commission.

When a consumer allows promotional materials to be sent to them, licensees are restricted to using specific media like print, radio, mail, websites, and text messages. The content must be accurate and clear.

Advertisements and promotions cannot contain obscene or offensive language, material that may be unsuitable for children, or racially or religiously prejudiced content.

Using equipment provided by a licensee for purposes other than normal service, or interfering with the functioning of the equipment without prior written authorization.

A licensee or its authorized representatives have the right to access a customer's premises, equipment, or facilities for the purpose of service provision and maintenance.

Consumers are responsible for any loss or damage to equipment or facilities caused by their actions that violate service terms or the General Code.

Restrictions on moving licensee-owned equipment to a different location without prior authorization, except for equipment intended for normal use in various locations.

Modifying or attaching unauthorized devices to a licensee's equipment or facilities is prohibited without prior written permission.

Interfering with a communications service or intercepting services requiring special authorization is prohibited through the installation of unauthorized devices or equipment.

A consumer’s acceptance of a licensee’s service terms is deemed to occur upon commencing the use of the service, even if the consumer hasn't formally signed an agreement.

Consumers are prohibited from using services to send obscene, threatening, or otherwise illegal messages.