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Questions and Answers
What is the maximum time a Licensee has to respond to consumer requests for information?
What is the maximum time a Licensee has to respond to consumer requests for information?
What requirement is specified for the service contracts provided by a Licensee?
What requirement is specified for the service contracts provided by a Licensee?
What information must be included in a description of the service before entering into a contract?
What information must be included in a description of the service before entering into a contract?
What is required regarding the information on services subject to price regulation?
What is required regarding the information on services subject to price regulation?
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Which of the following is NOT a requirement for Licensees regarding compensation or refunds?
Which of the following is NOT a requirement for Licensees regarding compensation or refunds?
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What should a Licensee provide regarding each component service or product in a bundled service?
What should a Licensee provide regarding each component service or product in a bundled service?
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Who holds responsibility for the performance of bundled services from third parties?
Who holds responsibility for the performance of bundled services from third parties?
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What information must be communicated to consumers regarding upgrade or migration options?
What information must be communicated to consumers regarding upgrade or migration options?
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Where must a Licensee publish the information regarding their services?
Where must a Licensee publish the information regarding their services?
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What specific pricing information must be provided before entering a contract for service?
What specific pricing information must be provided before entering a contract for service?
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What is the purpose of the General Consumer Code of Practice?
What is the purpose of the General Consumer Code of Practice?
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What must a Licensee submit for approval to the Commission?
What must a Licensee submit for approval to the Commission?
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What must be included in the individual consumer codes of practice submitted by a Licensee?
What must be included in the individual consumer codes of practice submitted by a Licensee?
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How long does the Commission have to approve an individual consumer code of practice?
How long does the Commission have to approve an individual consumer code of practice?
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What should a Licensee do if their individual consumer code requires amendments?
What should a Licensee do if their individual consumer code requires amendments?
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Where must a Licensee publish its approved individual consumer code of practice?
Where must a Licensee publish its approved individual consumer code of practice?
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What happens if a Licensee violates the provisions of these Regulations?
What happens if a Licensee violates the provisions of these Regulations?
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What is one of the conditions for the Commission's approval of individual consumer codes?
What is one of the conditions for the Commission's approval of individual consumer codes?
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What should the contract document specify regarding termination?
What should the contract document specify regarding termination?
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What must a Licensee inform consumers about warranties?
What must a Licensee inform consumers about warranties?
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Under what conditions may a Licensee not be responsible for service delays?
Under what conditions may a Licensee not be responsible for service delays?
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What kind of information is included in the contract regarding deposits?
What kind of information is included in the contract regarding deposits?
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What should the Licensee provide regarding service interruptions?
What should the Licensee provide regarding service interruptions?
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How should a Licensee handle maintenance services information?
How should a Licensee handle maintenance services information?
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What must be included in the contract concerning service delivery?
What must be included in the contract concerning service delivery?
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What happens if a Licensee encounters technical problems?
What happens if a Licensee encounters technical problems?
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What must a Licensee include in advertising materials if they indicate the price of a component of a service package?
What must a Licensee include in advertising materials if they indicate the price of a component of a service package?
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How should a Licensee communicate conditions or limitations on an offer?
How should a Licensee communicate conditions or limitations on an offer?
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Which of the following must be included in advertising material for a special offer?
Which of the following must be included in advertising material for a special offer?
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What is required for advertising materials before publication according to the guidelines?
What is required for advertising materials before publication according to the guidelines?
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What types of mediums can a Licensee use to send promotional materials?
What types of mediums can a Licensee use to send promotional materials?
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What type of content is prohibited in advertisements according to the guidelines?
What type of content is prohibited in advertisements according to the guidelines?
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What format must prints for advertising materials follow?
What format must prints for advertising materials follow?
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When must eligibility requirements be communicated by a Licensee for a product?
When must eligibility requirements be communicated by a Licensee for a product?
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What constitutes acceptance of a Licensee's terms of service?
What constitutes acceptance of a Licensee's terms of service?
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What should a consumer grant a Licensee regarding access to premises?
What should a consumer grant a Licensee regarding access to premises?
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Which of the following actions is NOT prohibited for a consumer?
Which of the following actions is NOT prohibited for a consumer?
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What must a consumer do before moving Licensee's equipment?
What must a consumer do before moving Licensee's equipment?
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Which type of equipment cannot be installed by or on behalf of a consumer?
Which type of equipment cannot be installed by or on behalf of a consumer?
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What is a consumer responsible for regarding equipment provided by a Licensee?
What is a consumer responsible for regarding equipment provided by a Licensee?
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What action is required before a consumer can use any equipment outside of normal service conditions?
What action is required before a consumer can use any equipment outside of normal service conditions?
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What is an example of misusing public communication services?
What is an example of misusing public communication services?
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Study Notes
Official Gazette Notice
- Government Notice No. 25, dated July 30, 2024, published in the Federal Republic of Nigeria Official Gazette (Vol. 111).
- Supplement to Gazette details Nigerian Communications (Consumer Code of Practice) Regulations, 2024.
- Regulations are listed on pages B555-588.
Publication Details
- Published by the Federal Government Printer, Lagos, Nigeria.
- FGP 40/72024/600.
- Annual subscription rates are provided for both local and overseas subscribers.
Regulatory Documents
- Nigerian Communications Act (No. 19, 2003)
- Nigerian Communications (Consumer Code of Practice) Regulations, 2024 (29th Day of July, 2024)
Key Regulations (Partial List)
- Objectives and Application
- Consumer Codes of Practice
- Compliance and Enforcement
- Miscellaneous Provisions
- Power to give Directives
- Power to amend the Schedule
- Revocation and savings
- Interpretation
- Citation
- Schedule
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Description
Test your knowledge on the key consumer protection regulations that Licensees must follow. This quiz covers requirements around service contracts, pricing information, and responsibilities regarding bundled services. Enhance your understanding of consumer rights and Licensee obligations.