30 Questions
What are the two main factors in effectively blending customer care and retail sales?
Confidence and timing
Fear is often the cause of sabotaging ______ sales.
retail
True or false:The workshop is about conquering retail phobia in the beauty industry.
True
True or false: Timing and confidence are not important factors in blending customer care and retail sales.
False
Lack of confidence in retail sales may be due to inadequate training in ______ school or at the front desk.
beauty
What may be the cause of lack of confidence in retail sales?
Inadequate training in beauty school or at the front desk
The feeling of being pushy may come from past experiences with negotiating prices, which is not applicable in the ______ industry.
salon
What is retail phobia based on?
The fear of rejection, not knowing how to overcome objections, and being pushy
True or false: Inadequate training in beauty school or at the front desk can lead to a lack of confidence in retail sales.
True
The fear of "no" may come from childhood experiences where "no" meant stop or don't do something ______.
bad
What is often the cause of sabotaging retail sales?
Fear
True or false: Retail phobia is based on the fear of acceptance.
False
Where may the fear of "no" come from?
Childhood experiences where "no" meant stop or don't do something bad
True or false: Fear can often be the cause of sabotaging retail sales.
True
The retail ______ may help avoid common objections.
timeline
True or false: The fear of "no" may come from childhood experiences.
True
What may be the cause of feeling pushy in retail sales?
Past experiences with negotiating prices, which is not applicable in the salon industry
Customers can be shown how to use professional products ______.
effectively
What is an important part of conquering retail phobia?
Overcoming common objections
Some people prefer to buy products online for ______.
convenience
True or false: The feeling of being pushy may come from past experiences with negotiating prices, which is applicable in the salon industry.
False
True or false: Knowing what to say in response to common objections is not crucial in conquering retail phobia.
False
What is the benefit of using professional hair products?
They can last longer and save money in the long run
Professional products can last longer and save money in the ______.
long run
True or false: Professional hair products are less concentrated and require more usage.
False
What can salons offer to accommodate customers who prefer to buy products online?
Both in-store products and shipping options
Objections to buying products can be addressed during the ______ timeline.
retail
How can objections to buying products be addressed?
During the retail timeline
Many people spend a lot on store-bought ______ products.
hair
True or false: Salons cannot accommodate different customer preferences for buying products.
False
Study Notes
- This is a workshop on conquering retail phobia in the beauty industry.
- Confidence and timing are the two main factors in effectively blending customer care and retail sales.
- Lack of confidence in retail sales may be due to inadequate training in beauty school or at the front desk.
- Retail phobia is based on the fear of rejection, not knowing how to overcome objections, and being pushy.
- Fear is often the cause of sabotaging retail sales.
- The fear of "no" may come from childhood experiences where "no" meant stop or don't do something bad.
- The feeling of being pushy may come from past experiences with negotiating prices, which is not applicable in the salon industry.
- Overcoming common objections is an important part of conquering retail phobia.
- The retail timeline may help avoid common objections.
- Knowing what to say in response to common objections, such as recommending products based on the customer's current usage and budget, is crucial.
- Many people spend a lot on store-bought hair products.
- Professional products are concentrated and require less usage.
- Professional products can last longer and save money in the long run.
- Some people prefer to buy products online for convenience.
- Salons can offer in-store products and shipping options to accommodate different preferences.
- Objections to buying products can be addressed during the retail timeline.
- Pre-marketing and scripting can help avoid objections.
- Salon businesses need to adapt to changing customer preferences.
- Customers can be shown how to use professional products effectively.
- Customers can be informed about the benefits of professional products.
Do you struggle with selling retail products in the beauty industry? This quiz is designed to help you conquer your retail phobia and boost your confidence in sales. Learn about common objections and how to overcome them, the benefits of professional products, and how to adapt to changing customer preferences. With pre-marketing and scripting strategies, you can take your retail sales to the next level. Take the quiz now and become a pro at selling products that your customers will love!
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