Podcast
Questions and Answers
What are the two main factors in effectively blending customer care and retail sales?
What are the two main factors in effectively blending customer care and retail sales?
- Confidence and timing (correct)
- Timing and money management
- Product knowledge and timing
- Money management and confidence
Fear is often the cause of sabotaging ______ sales.
Fear is often the cause of sabotaging ______ sales.
retail
True or false:The workshop is about conquering retail phobia in the beauty industry.
True or false:The workshop is about conquering retail phobia in the beauty industry.
True (B)
True or false: Timing and confidence are not important factors in blending customer care and retail sales.
True or false: Timing and confidence are not important factors in blending customer care and retail sales.
Lack of confidence in retail sales may be due to inadequate training in ______ school or at the front desk.
Lack of confidence in retail sales may be due to inadequate training in ______ school or at the front desk.
What may be the cause of lack of confidence in retail sales?
What may be the cause of lack of confidence in retail sales?
The feeling of being pushy may come from past experiences with negotiating prices, which is not applicable in the ______ industry.
The feeling of being pushy may come from past experiences with negotiating prices, which is not applicable in the ______ industry.
What is retail phobia based on?
What is retail phobia based on?
True or false: Inadequate training in beauty school or at the front desk can lead to a lack of confidence in retail sales.
True or false: Inadequate training in beauty school or at the front desk can lead to a lack of confidence in retail sales.
The fear of "no" may come from childhood experiences where "no" meant stop or don't do something ______.
The fear of "no" may come from childhood experiences where "no" meant stop or don't do something ______.
What is often the cause of sabotaging retail sales?
What is often the cause of sabotaging retail sales?
True or false: Retail phobia is based on the fear of acceptance.
True or false: Retail phobia is based on the fear of acceptance.
Where may the fear of "no" come from?
Where may the fear of "no" come from?
True or false: Fear can often be the cause of sabotaging retail sales.
True or false: Fear can often be the cause of sabotaging retail sales.
The retail ______ may help avoid common objections.
The retail ______ may help avoid common objections.
True or false: The fear of "no" may come from childhood experiences.
True or false: The fear of "no" may come from childhood experiences.
What may be the cause of feeling pushy in retail sales?
What may be the cause of feeling pushy in retail sales?
Customers can be shown how to use professional products ______.
Customers can be shown how to use professional products ______.
What is an important part of conquering retail phobia?
What is an important part of conquering retail phobia?
Some people prefer to buy products online for ______.
Some people prefer to buy products online for ______.
True or false: The feeling of being pushy may come from past experiences with negotiating prices, which is applicable in the salon industry.
True or false: The feeling of being pushy may come from past experiences with negotiating prices, which is applicable in the salon industry.
True or false: Knowing what to say in response to common objections is not crucial in conquering retail phobia.
True or false: Knowing what to say in response to common objections is not crucial in conquering retail phobia.
What is the benefit of using professional hair products?
What is the benefit of using professional hair products?
Professional products can last longer and save money in the ______.
Professional products can last longer and save money in the ______.
True or false: Professional hair products are less concentrated and require more usage.
True or false: Professional hair products are less concentrated and require more usage.
What can salons offer to accommodate customers who prefer to buy products online?
What can salons offer to accommodate customers who prefer to buy products online?
Objections to buying products can be addressed during the ______ timeline.
Objections to buying products can be addressed during the ______ timeline.
How can objections to buying products be addressed?
How can objections to buying products be addressed?
Many people spend a lot on store-bought ______ products.
Many people spend a lot on store-bought ______ products.
True or false: Salons cannot accommodate different customer preferences for buying products.
True or false: Salons cannot accommodate different customer preferences for buying products.
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Study Notes
- This is a workshop on conquering retail phobia in the beauty industry.
- Confidence and timing are the two main factors in effectively blending customer care and retail sales.
- Lack of confidence in retail sales may be due to inadequate training in beauty school or at the front desk.
- Retail phobia is based on the fear of rejection, not knowing how to overcome objections, and being pushy.
- Fear is often the cause of sabotaging retail sales.
- The fear of "no" may come from childhood experiences where "no" meant stop or don't do something bad.
- The feeling of being pushy may come from past experiences with negotiating prices, which is not applicable in the salon industry.
- Overcoming common objections is an important part of conquering retail phobia.
- The retail timeline may help avoid common objections.
- Knowing what to say in response to common objections, such as recommending products based on the customer's current usage and budget, is crucial.
- Many people spend a lot on store-bought hair products.
- Professional products are concentrated and require less usage.
- Professional products can last longer and save money in the long run.
- Some people prefer to buy products online for convenience.
- Salons can offer in-store products and shipping options to accommodate different preferences.
- Objections to buying products can be addressed during the retail timeline.
- Pre-marketing and scripting can help avoid objections.
- Salon businesses need to adapt to changing customer preferences.
- Customers can be shown how to use professional products effectively.
- Customers can be informed about the benefits of professional products.
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