Conflict Resolution Techniques

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Questions and Answers

What is the primary reason the text recommends sitting down during a heated disagreement?

  • To reduce each other's primitive fight or flight response (correct)
  • To avoid standing face-to-face, which is a confrontational posture
  • To provide a more relaxing atmosphere for the discussion
  • To level the playing field and make the discussion more formal

What is the primary benefit of maintaining a comfortable physical distance during a conflict?

  • It creates a more formal and professional atmosphere for the discussion
  • It reduces the risk of the discussion escalating into a physical altercation
  • It makes the discussion feel less confrontational and more collaborative
  • It allows you to focus on the issue rather than on each other directly (correct)

What is the primary reason the text recommends taking the argument to another location, such as a cafe?

  • To provide a more relaxing and neutral environment for the discussion (correct)
  • To change the power dynamics and reduce the sense of confrontation
  • To avoid the distractions and tensions of the office environment
  • To make the discussion feel less formal and more casual

How does sitting side-by-side differ from sitting directly in front of one another during a conflict?

<p>Sitting side-by-side keeps both parties' primal instincts more in control (A)</p> Signup and view all the answers

What is the primary purpose of the recommendations in the text for managing physical posture and distance during a conflict?

<p>To help both parties focus on the issue at hand rather than on each other (C)</p> Signup and view all the answers

Which of the following is NOT a recommendation made in the text for resolving conflicts?

<p>Raise your voice to assert your position more forcefully (C)</p> Signup and view all the answers

What is the primary purpose of recommending a time-out during a conflict?

<p>To give both parties a chance to cool off and collect their thoughts (A)</p> Signup and view all the answers

How can expressing the area of concern and reassuring the other person that the issue is not personal help resolve a conflict?

<p>All of the above (D)</p> Signup and view all the answers

What is the consequence of making a joke or smiling about an issue that the other party is upset about?

<p>All of the above (D)</p> Signup and view all the answers

What is the best way to avoid the other party becoming defensive during a conflict?

<p>All of the above (D)</p> Signup and view all the answers

What is the importance of being unbiased when seeking advice from a third party during a conflict?

<p>All of the above (D)</p> Signup and view all the answers

What is the key benefit of expressing the area of concern and reassuring the other person that the issue is not personal during a conflict?

<p>It prevents the other person from becoming defensive and going on the offensive (C)</p> Signup and view all the answers

What is a crucial step after reaching a resolution during a conflict?

<p>Confirming that the other person is satisfied with the outcome (C)</p> Signup and view all the answers

What is the primary risk of not confirming the other person's acceptance of the resolution?

<p>The possibility of another argument arising later (A)</p> Signup and view all the answers

Which of the following best represents the advice given in the text regarding personal and work relationships?

<p>Showing concern for the other person's perspective can greatly benefit relationships (D)</p> Signup and view all the answers

What is the recommended approach when dealing with disagreements, according to the text?

<p>Approach disagreements consciously and focus on the issue, not the person (A)</p> Signup and view all the answers

Which of the following is NOT a recommendation provided in the text for resolving conflicts?

<p>Prioritize personal feelings over finding a resolution (B)</p> Signup and view all the answers

What is the ultimate goal when resolving conflicts?

<p>To focus on the issue and make life a little easier (A)</p> Signup and view all the answers

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