Leadership Skills: Communication & Conflict Resolution

Leadership

Communication

• Effective communication is a crucial aspect of leadership:
  • Clearly articulating vision, goals, and expectations
  • Encouraging open and honest feedback
  • Active listening to understand team members' needs and concerns
• Types of communication:
  • Verbal (meetings, presentations, one-on-ones)
  • Non-verbal (body language, tone, facial expressions)
  • Written (emails, reports, memos)
• Key communication skills:
  • Clarity and concision
  • Empathy and emotional intelligence
  • Adaptability and flexibility
  • Authenticity and transparency

Conflict Resolution

• Conflict resolution is a critical leadership skill:
  • Identifying and addressing conflicts early on
  • Remaining calm and composed in high-pressure situations
  • Fostering a positive and respectful work environment
• Steps for effective conflict resolution:
  1. Acknowledge and accept: Recognize the conflict and take ownership
  2. Gather information: Listen to all parties and gather facts
  3. Stay calm and objective: Avoid taking sides and remain impartial
  4. Foster open communication: Encourage open and honest dialogue
  5. Find a resolution: Collaborate to find a mutually beneficial solution
  6. Follow up: Ensure the resolution is implemented and effective
• Key conflict resolution skills:
  • Active listening and empathy
  • Problem-solving and negotiation
  • Flexibility and adaptability
  • Emotional intelligence and self-awareness