Psychology of Communication and Conflict Resolution

The ability to express your opinions, feelings, ideas, and needs openly, in a way that is true to who you are and respectful of others.

Represents how a person thinks or feels about someone or something.

A product of both the situation (e.g., cultural influences, social roles, and the presence of standers) and of the person.

Represents an individual’s reaction to a particular action, person or environment.

A process by which information is exchanged between individuals through a common system of symbols & signs of behavior.

Attempting to resolve conflicts among coworkers or members of a team.

Communication is affected by the context in which it takes place.

A regulatory process that can reduce the negative feelings resulting from stressful events.

Exploring and analyzing options to make sound decisions.

The process of translation of an encoded message into ordinary understandable.

Represents a communication style that combines high dominance and low sociability.

Combines high sociability and high dominance.

A person sending a message.

The process of conversation of subject matter into symbols called encoding.

Communication between human beings and nonhuman beings.

The main component of the communication process, it allows the sender to analyze the efficacy of the message.

Group dynamics consists of two words – (i) group and (ii) dynamics. A group is a unit of two or more individuals who share a set of beliefs and values.

All categories of interaction among people including their cooperative efforts, their conflicts and group relationships.

Sharing of information among people. It includes a few participants who are close to one another.

This communication occurs within the individual's brain in the form of internal dialogue.

How we interpret both the verbal and non- verbal messages sent by others.

Means used to exchange / transmit a message.

The key idea that the sender wants to communicate.

The inner drive for excellence. Motivation is also the arousal and the force of an individual to engage in desired behavior.

An internal state or condition (sometimes described as a need, desire, or want) that serves to activate or energize behavior and give it direction.

Working with others to find a mutually agreeable outcome.

What we communicate without words, body language is an example.

A characteristic way of thinking, feeling, and behaving. Personality embraces moods, attitudes, and opinions and is most clearly expressed in interactions with other people.

Working with others to identify, define and solve problems.

A person for whom the message is intended / aimed / targeted.

Tends to avoid making a decision. Interested in details. Formal and avoid displaying emotions.

The process of being able to adapt well in times of stress.

One’s own behavior and its impact on self and others. Feelings toward self, others, and situations.

Sharing information about yourself with others. A process of communication by which one person reveals information about himself to another.

How we see ourselves and values ourselves as People.

The foundation of successful interaction with others. In a work setting, people with positive self-concepts tend to cope better with change, accept responsibility more readily, tolerate differences, and generally work well.

The belief that you can achieve success and Competence. In other words believing you to be capable.

An adaptation reaction of living organisms in response to internal or external threats to homeostasis.

Attempts to win approval by agreeing with everyone. Seeks reassurance, refuses to take stand is apologetic

Building a base for a successful relationships. Trust helps in making frank discussion and free exchange of ideas and information

What we say, every written or spoken words.