Psychology of Communication and Conflict Resolution

Assertiveness is the ability to express your opinions, feelings, ideas, and needs openly, in a way that is true to who you are and respectful of others.

An individual's attitude represents how they think or feel about someone or something.

An individual's behavior is influenced by the situation and by the individual themselves.

<p>Communication is defined as a process by which information is exchanged between individuals through a common system of symbols and signs of behavior.</p> Signup and view all the answers

<p>Conflict resolution is the process of attempting to resolve conflicts among coworkers or members of a team.</p> Signup and view all the answers

<p>The context in which communication takes place affects communication.</p> Signup and view all the answers

<p>Coping is a regulatory process that can reduce negative feelings that could arise from stressful events.</p> Signup and view all the answers

<p>Decision-making involves exploring and analyzing options to make sound decisions.</p> Signup and view all the answers

<p>Decoding is the process of translating an encoded message into something ordinary and understandable.</p> Signup and view all the answers

<p>A communication style that combines high dominance and low sociability is considered 'Directing'.</p> Signup and view all the answers

<p>An 'Emotive' communication style is characterized by high sociability and high dominance.</p> Signup and view all the answers

<p>'Encoder' is the person who sends the message.</p> Signup and view all the answers

<p>'Encoding' refers to the process of converting subject matter into symbols, often called encoding.</p> Signup and view all the answers

<p>'Extra personal communication' involves communication between humans and nonhuman beings</p> Signup and view all the answers

<p>Feedback is the main component of the communication process, as it allows the sender to analyze the efficacy of their message.</p> Signup and view all the answers

<p>'Group Dynamics' consists of two key components: a group and dynamics.</p> Signup and view all the answers

<p>A group is defined as a unit of two or more individuals who share a set of beliefs and values.</p> Signup and view all the answers

<p>'Human Relations' encompasses all categories of interaction among people, including their cooperative efforts, conflicts, and group relationships.</p> Signup and view all the answers

<p>'Interpersonal Communication' is the sharing of information among people, including a few participants who are close to one another.</p> Signup and view all the answers

<p>'Listening Skills' refer to how we interpret verbal and non-verbal messages sent by others.</p> Signup and view all the answers

<p>A 'Medium' is a means to exchange or transmit a message. For instance, verbal communication is a medium.</p> Signup and view all the answers

<p>The 'Message' is a key idea or thought that the sender wants to communicate.</p> Signup and view all the answers

<p>'Motivation' involves the inner drive for excellence. It also reflects an individual's arousal and the force that compels them to engage in desired behavior.</p> Signup and view all the answers

<p>'Negotiation' involves working with others to find a mutually agreeable outcome.</p> Signup and view all the answers

<p>'Non-Verbal Communication' encompasses the aspects we communicate without words, body language, for example.</p> Signup and view all the answers

<p>'Personality' encompasses a person's characteristic way of thinking, feeling, and behaving. It reflects their attitudes, moods, and opinions, most clearly expressed in their interactions with others.</p> Signup and view all the answers

<p>'Problem Solving' involves working with others to identify, define, and solve problems.</p> Signup and view all the answers

<p>The 'Recipient/Decoder' is the person for whom the message is intended or targeted.</p> Signup and view all the answers

<p>A 'Reflective' communication style is characterized by a tendency to avoid making decisions and being interested in details, often formal and avoiding emotional displays.</p> Signup and view all the answers

<p>'Resilience' refers to the ability to adapt well in stressful situations.</p> Signup and view all the answers

<p>'Self-awareness' encompasses one's own behavior and the impact it has on others, as well as feelings towards self, others, and situations.</p> Signup and view all the answers

<p>'Self-disclosure' is the process of sharing information about yourself with others, involving communication by which one person reveals information about themselves to another.</p> Signup and view all the answers

<p>'Self-esteem' is shaped by how we see ourselves and value ourselves as people</p> Signup and view all the answers

<p>'Self-acceptance' is the foundation of successful interactions with others, promoting positive self-concepts, and encouraging adaptability to change.</p> Signup and view all the answers

<p>'Self-confidence' is the belief that you can achieve success and competence, which is essentially believing in yourself.</p> Signup and view all the answers

<p>'Stress' is an adaptation reaction of living organisms in response to internal or external threats to homeostasis.</p> Signup and view all the answers

<p>'Supportive' communication styles involve attempts to win approval by agreeing with everyone, seeking reassurance, and refusing to take a firm stance, often appearing apologetic.</p> Signup and view all the answers

<p>'Trust' is crucial for building successful relationships. It facilitates frank and open dialogue and fosters a free exchange of ideas and information.</p> Signup and view all the answers

<p>'Verbal Communication' refers to every written or spoken word, representing what we say.</p> Signup and view all the answers