5 Questions
What is the broken record technique?
Reiterating your point calmly and confidently
What should you be prepared with when others attempt to undermine you?
A clear message
What is the suggested response when accused of making a mistake but you followed procedure?
Explain that you followed the guidelines and the accuser is mistaken
What is the potential consequence of handling things differently as suggested by others?
It could break the law and violate policies
What is the response to John's belief that deceiving the client would solve everything?
Explain that it would betray the client's trust
Test your understanding of communication dynamics and conflict resolution with this quiz! Explore different scenarios and learn how to respond effectively to counterarguments and accusations. Improve your skills in maintaining trust and handling misunderstandings.
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