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Mastering Communication Dynamics and Conflict Resolution

5 Questions

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Mastering Communication Dynamics and Conflict Resolution

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Questions and Answers

What is the broken record technique?

Reiterating your point calmly and confidently (correct)

Repeating an incorrect statement

Playing a song on repeat

Ignoring the other person's argument

What should you be prepared with when others attempt to undermine you?

An aggressive stance

A clear message (correct)

A strong rebuttal

A loud voice

What is the suggested response when accused of making a mistake but you followed procedure?

Deny the accusation

Admit the mistake

Explain that you followed the guidelines and the accuser is mistaken (correct)

Ignore the accusation

What is the potential consequence of handling things differently as suggested by others?

<p>It could break the law and violate policies</p> Signup and view all the answers

What is the response to John's belief that deceiving the client would solve everything?

<p>Explain that it would betray the client's trust</p> Signup and view all the answers

Mastering Communication Dynamics and Conflict Resolution

Choose a study mode

Podcast

Questions and Answers

What is the broken record technique?

What should you be prepared with when others attempt to undermine you?

What is the suggested response when accused of making a mistake but you followed procedure?

What is the potential consequence of handling things differently as suggested by others?

What is the response to John's belief that deceiving the client would solve everything?

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