Mastering Communication Dynamics and Conflict Resolution
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Questions and Answers

What is the broken record technique?

  • Reiterating your point calmly and confidently (correct)
  • Repeating an incorrect statement
  • Playing a song on repeat
  • Ignoring the other person's argument

    • What should you be prepared with when others attempt to undermine you?

  • An aggressive stance
  • A clear message (correct)
  • A strong rebuttal
  • A loud voice

    • What is the suggested response when accused of making a mistake but you followed procedure?

  • Deny the accusation
  • Admit the mistake
  • Explain that you followed the guidelines and the accuser is mistaken (correct)
  • Ignore the accusation

    • What is the potential consequence of handling things differently as suggested by others?

    <p>It could break the law and violate policies (C)</p> Signup and view all the answers

    What is the response to John's belief that deceiving the client would solve everything?

    <p>Explain that it would betray the client's trust (D)</p> Signup and view all the answers

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