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Questions and Answers
What is the broken record technique?
What is the broken record technique?
- Reiterating your point calmly and confidently (correct)
- Repeating an incorrect statement
- Playing a song on repeat
- Ignoring the other person's argument
What should you be prepared with when others attempt to undermine you?
What should you be prepared with when others attempt to undermine you?
- An aggressive stance
- A clear message (correct)
- A strong rebuttal
- A loud voice
What is the suggested response when accused of making a mistake but you followed procedure?
What is the suggested response when accused of making a mistake but you followed procedure?
- Deny the accusation
- Admit the mistake
- Explain that you followed the guidelines and the accuser is mistaken (correct)
- Ignore the accusation
What is the potential consequence of handling things differently as suggested by others?
What is the potential consequence of handling things differently as suggested by others?
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What is the response to John's belief that deceiving the client would solve everything?
What is the response to John's belief that deceiving the client would solve everything?
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