Conflict Resolution in the Workplace
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Questions and Answers

What is the primary focus of integrative decision-making in a healthcare organization?

  • Meeting individual goals
  • Achieving personal recognition
  • Defeating the opposing team
  • Defeating the problem (correct)

    • What is a common source of conflict in healthcare organizations?

  • Different values and beliefs (correct)
  • Inadequate training
  • Lack of communication
  • Insufficient resources

    • How do individuals' values and beliefs develop?

  • Through personal interests and hobbies
  • Through professional codes of conduct
  • Through education and training
  • Through socialization and experience (correct)

    • What can contribute to role ambiguity in healthcare organizations?

    <p>Overlapping responsibilities</p> Signup and view all the answers

    What is a characteristic of integrative decision-making in healthcare organizations?

    <p>Free exchange of ideas and feelings</p> Signup and view all the answers

    What is the ultimate goal of healthcare organizations despite individual differences?

    <p>To provide quality patient care</p> Signup and view all the answers

    In a highly cohesive group, what is often avoided?

    <p>Topics that could lead to disagreement</p> Signup and view all the answers

    What is the primary goal of accommodating in a conflict?

    <p>To prioritize the concerns of the other person</p> Signup and view all the answers

    What is a potential drawback of accommodating in a conflict?

    <p>It can be a passive response out of fear</p> Signup and view all the answers

    What is a characteristic of compromising in a conflict?

    <p>Both parties get some of what they want</p> Signup and view all the answers

    What can be a result of accommodating in a conflict?

    <p>Building rapport and goodwill</p> Signup and view all the answers

    Why do people often accommodate those with more power?

    <p>Because they perceive them as more powerful</p> Signup and view all the answers

    What is the primary focus of integrative decision-making?

    <p>Solving the problem</p> Signup and view all the answers

    When are integrative decision-making strategies most useful?

    <p>When parties have polarized needs</p> Signup and view all the answers

    What is a key characteristic of integrative decision-making?

    <p>It is a creative thinking process</p> Signup and view all the answers

    What is the outcome of using avoidance strategies in conflict situations?

    <p>A negative outcome</p> Signup and view all the answers

    What is the goal of win-win strategies?

    <p>To meet the needs of both parties</p> Signup and view all the answers

    What is a key benefit of addressing conflicts promptly and directly?

    <p>It fosters respect and trust among team members</p> Signup and view all the answers

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