Business Presentation on Conflict Management PDF

Business presentation by: Khanya Maseko “In order to succeed your desire for success should be greater than you fear of failure”  Agenda Introduction Conflict management Types of conflict How to resolve the conflict Legislation  INTRODUCTION...

Business presentation by: Khanya Maseko “In order to succeed your desire for success should be greater than you fear of failure”  Agenda Introduction Conflict management Types of conflict How to resolve the conflict Legislation  INTRODUCTION  This presentation will cover the topic conflict management.  By the end of the presentation, you will know what conflict management is and how they deal with it in a workplace.  We will also cover how the government can interfere depending on how big the conflict is.   Conflict is the negative difference of Conflict opinion or certain emotions people management experience often due to a dispute over a particular risk. This Photo by Unknown Author is licensed under CC BY  TYPES OF CONFLICT  Functional conflict is conflicting  Dysfunctional conflict is often that healthy, where the co- due to misunderstanding and workers respect each other, poor communication this then and the outcome is positive with leads to a decline of higher productivity. productivity and mistrust in the workplace  TYPES OF CONFLICT IN COTTON ON MOA  Cotton on MOA have functional  Dysfunctional conflict is very conflict, this is due to how rare because the employee’s management deals with their personalities rarely clash and conflict. even if they have  Therefore, their conflict does misunderstandings, they usually not affect their productivity in manage to work thing’s out and resolve it before it gets out of the business, instead it teaches them to work harder together. hand.  HOW TO RESOLVE THE CONFLICT The manger should be able to solve the conflict that happens in the workplace, with certain steps which are:  Accommodating  Avoiding  Collaborating  Competing  Compromising It is important that a manger knows how to use these certain steps to resolve his/her employee's conflict.  HOW COTTON ON MOA RESLOVES THEIR CONFLICT  According to the Manager (KB) in cotton on he deals with the conflict in the business.  He says it depends on how major the conflict is, but he would sit down with the employees and listen to both sides of the story.  He then askes the employees if they are willing to compromise on the conflict so that they can move past it.  If the conflict is not resolved, the Manager (KB) refer the matter to HR as a neutral third party to mediate to find a mutually acceptable solution. Legislation Dismissal based on misconduct  In cotton on, there was an employee dismissed in the previous years, the employee came to work under the influence of alcohol which caused havoc in the workplace.  The employee took his case to CCMA, but he did not win the case because going to work under the influence is the dismal offence. Thank you.