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Conflict Management Quiz

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Questions and Answers

What is conflict management?

The act of escalating conflicts to higher management

The practice of ignoring conflicts to maintain workplace harmony

The practice of identifying and managing conflicts sensibly, fairly, and efficiently (correct)

The process of avoiding conflicts in the workplace

Why is conflict management important in today's market?

To ignore conflicts and focus solely on productivity

To punish individuals involved in conflicts

To resolve disputes that may arise from striving to show one's value to the company (correct)

To eliminate conflicts completely from the workplace

What are some causes of conflict in the workplace?

Equal opportunities for all employees

Inadequate training (correct)

Strict adherence to job roles

Excessive team collaboration

How can conflicts be managed sensibly and fairly?

By promoting open communication and equal opportunities Signup and view all the answers

Why is it important to have people who understand conflicts in the workplace?

To effectively resolve conflicts that arise Signup and view all the answers

What is the first stage in Tuckman's 5 stages of group development?

Forming Signup and view all the answers

What characterizes the 'Storming' stage in group formation?

Frequent fights and arguments Signup and view all the answers

What is the primary focus of the 'Forming' stage?

Planning work and new roles Signup and view all the answers

What should groups learn in the 'Forming' stage to prepare for challenges?

Conflict resolution and communication Signup and view all the answers

What is the purpose of Tuckman's 5 stages of group development?

To guide the sequence of group formation Signup and view all the answers