Podcast
Questions and Answers
In new product development, which of the following is most accurate regarding responsibility for the process?
In new product development, which of the following is most accurate regarding responsibility for the process?
- No single functional area is solely responsible; it requires a coordinated effort. (correct)
- The research and development department holds primary responsibility.
- The finance department is responsible for managing the budget.
- The marketing department holds primary responsibility.
What is the primary role of Information Systems (IS) in executing a business process?
What is the primary role of Information Systems (IS) in executing a business process?
- To inform employees when to complete tasks, provide necessary data, and offer tools to complete tasks. (correct)
- To manage employee performance reviews.
- To determine the strategic goals of the organization.
- To oversee the company's financial investments.
Why is capturing and storing process data important for businesses?
Why is capturing and storing process data important for businesses?
- It is required for legal compliance but has little operational value.
- It provides immediate, real-time feedback on process performance. (correct)
- It is only useful for historical analysis and reporting.
- It is primarily used for marketing and sales purposes.
At which levels does Information Systems (IS) monitor process performance?
At which levels does Information Systems (IS) monitor process performance?
Which of the following best describes the primary focus of Business Process Improvement (BPI)?
Which of the following best describes the primary focus of Business Process Improvement (BPI)?
Which of the following is NOT a typical goal of Business Process Improvement (BPI)?
Which of the following is NOT a typical goal of Business Process Improvement (BPI)?
What is the defining characteristic of Business Process Reengineering (BPR)?
What is the defining characteristic of Business Process Reengineering (BPR)?
A company implements a new CRM system that streamlines customer interactions and improves customer satisfaction scores. This initiative primarily demonstrates which measure of IT success?
A company implements a new CRM system that streamlines customer interactions and improves customer satisfaction scores. This initiative primarily demonstrates which measure of IT success?
In the context of business processes, what is the role of 'resources'?
In the context of business processes, what is the role of 'resources'?
A manufacturing company is implementing a new Enterprise Resource Planning (ERP) system. How would this system support cross-functional processes like order management?
A manufacturing company is implementing a new Enterprise Resource Planning (ERP) system. How would this system support cross-functional processes like order management?
Which of the following best describes how Information Systems (IS) can contribute to differentiation as a business process excellence goal?
Which of the following best describes how Information Systems (IS) can contribute to differentiation as a business process excellence goal?
Which of the following scenarios exemplifies a business process that is both efficient and effective?
Which of the following scenarios exemplifies a business process that is both efficient and effective?
What is the key challenge presented by functional organizations regarding business processes?
What is the key challenge presented by functional organizations regarding business processes?
Which element of a business process involves capturing and assembling elements that enter the system to be processed?
Which element of a business process involves capturing and assembling elements that enter the system to be processed?
What is the primary goal of Business Process Reengineering (BPR)?
What is the primary goal of Business Process Reengineering (BPR)?
In a purchasing process, which department is typically responsible for the final payment to the supplier?
In a purchasing process, which department is typically responsible for the final payment to the supplier?
Flashcards
Business Process
Business Process
An ongoing collection of related activities creating a product or service of value.
Inputs (in a Business Process)
Inputs (in a Business Process)
Elements that enter the system to be processed.
Processing (in a Business Process)
Processing (in a Business Process)
The transformation that converts inputs into outputs.
Outputs (in a Business Process)
Outputs (in a Business Process)
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Efficiency (IT Success)
Efficiency (IT Success)
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Effectiveness (IT Success)
Effectiveness (IT Success)
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Cross-functional Processes
Cross-functional Processes
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Input
Input
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New Product Development Responsibility & Coordination
New Product Development Responsibility & Coordination
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Order Management Process
Order Management Process
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Cross-Functional Systems
Cross-Functional Systems
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IS Role in Executing Processes
IS Role in Executing Processes
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Process Data Examples
Process Data Examples
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Capturing & Storing Process Data
Capturing & Storing Process Data
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Excellence in Executing Business Processes
Excellence in Executing Business Processes
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Business Process Reengineering (BPR)
Business Process Reengineering (BPR)
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Study Notes
- Chapter 2 covers organizational strategy, competitive advantage, and information systems.
- Major subjects include business processes, competitive advantage, and Strategic IS
- Business processes involve BPR, BPI, and BPM.
- Competitive advantage and Strategic IS includes the 5 Competitive Forces Model, Value Chain, 3 Generic Strategy, and Strategic Alignment
Business Processes
- A business process is an ongoing collection of related activities creating value for the organization, its business partners, and/or customers.
- Business processes comprise inputs, resources, and outputs.
- Inputs are capturing and assembling elements that enter the system to be processed.
- Processing is the transformation process converting input into output.
- Outputs are transferring transformed elements to their ultimate destination.
- Efficiency minimizes cost and time and reduces errors, while effectiveness supports business strategies, enables business processes, increases customer and business value, and completes tasks.
Functional Organizations
- Processes are cross-functional, for example, new product development.
- There is no single functional area responsible.
- Needs to be executed in a collaborative and coordinated way.
- Information Technology applies to all the steps within business processes.
- Cross-functional enterprise applications are supported by cross-functional systems.
- New product development process is one example of something cross-functional
- Information Systems play a vital role in executing business processes.
- Information Systems also play a vital role in capturing and storing process data.
- Information Systems also play a vital role in monitoring process performance.
- Information systems assist in executing processes by informing staff when to complete tasks, providing needed data, and supplying completion methods.
- Processes generate data such as dates, times, product numbers, prices, and employee actions which are captured and stored by IS as transaction data, providing real-time feedback.
- Information Systems evaluate data to determine how well a process is executed, with evaluations at both the process and instance levels.
- Monitoring identifies areas needing process improvement.
BPI, BPR, and BPM
- Focus on excelling in executing Business Processes
- Customer Satisfaction
- Cost Reduction
- Cycle and fulfillment time reduction
- Quality Differentiation
- Productivity.
- Business Process Reengineering (BPR) involves a radical business process redesign to boost productivity and profitability, examining them with a "clean slate" approach. It was originally defined by Michael Hammer and James Champy in 1993.
- Business Process Improvement (BPI) is an incremental approach to process-centered operations. It reduces process variation by finding its underlying causes.
- Six Sigma is a popular BPI mythology
- Five basic phases of successful BPI; Define, Measure, Analyze, Improve, Control
- Business Process Management (BPM) is a management system supporting continuous BPI initiatives for core business processes over time. Key components include process modeling, web-enabled technologies, and Business Activity Monitoring (BAM).
- The Business Process Management Suite (BPMS) is an integrated set of applications used for BPM.
- An emerging trend is Social BPM, which uses technologies that enable employees to collaborate internally and externally across functions using social media tools.
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Description
This lesson covers organizational strategy, competitive advantage, and information systems, including business processes like BPR, BPI, and BPM. Key concepts are the 5 Competitive Forces Model, Value Chain, Generic Strategies, and Strategic Alignment to help students understand efficiency and effectiveness.
