Communications CM4203 - Team Communication Skills
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Questions and Answers

What are two primary accomplishments of functional teams?

  • Delegating tasks effectively and setting more deadlines
  • Increased team size and enhanced communication skills
  • Accomplishing the task and ensuring high member satisfaction (correct)
  • Minimizing meeting times and reducing member conflicts

Which of the following is NOT a recommended aspect of setting ground rules for teams?

  • Defining meeting norms and consideration norms
  • Establishing work norms and communication norms
  • Designating facilitator norms and responsibilities
  • Assigning all tasks to a single individual for efficiency (correct)

Why is it important to keep lines of communication open in teams?

  • To facilitate the distribution of tasks among unequal workloads
  • To ensure the facilitator is the only source of information
  • To allow all team members to express their preferences and concerns (correct)
  • To minimize the frequency of team meetings

What aspect should be considered under consideration norms during team meetings?

<p>Allowing individuals to use their phones for urgent matters (B)</p> Signup and view all the answers

Which of the following would best describe the responsibilities of a facilitator in a team?

<p>To ensure meeting topics stay on track and facilitate communication (D)</p> Signup and view all the answers

Which type of communication is primarily used for official purposes within an organization?

<p>Formal communication (C)</p> Signup and view all the answers

How does culture influence interpersonal conflict management?

<p>It influences engagement based on norms of individualism or collectivism. (C)</p> Signup and view all the answers

Which of the following best exemplifies functional conflict?

<p>Debates that lead to improved ideas and solutions. (D)</p> Signup and view all the answers

In the context of conflict management strategies, what is a key characteristic of the 'Collaborating' style?

<p>It seeks a win-win solution for all parties involved. (D)</p> Signup and view all the answers

Which group type is typically focused on shared interests and personal development?

<p>Relational-oriented groups (D)</p> Signup and view all the answers

What element is NOT considered a key component of small-group dynamics?

<p>Frequency of meetings (C)</p> Signup and view all the answers

During the reflective-thinking process, what is the first step to be undertaken?

<p>Identify (B)</p> Signup and view all the answers

Which conflict management strategy is characterized by giving in to the needs of others?

<p>Accommodating (B)</p> Signup and view all the answers

What is a critical step for maintaining focus within a team during task execution?

<p>Agreeing on the time frame for tasks (C)</p> Signup and view all the answers

Which behavior is most likely to hinder team communication?

<p>Ignoring or ridiculing others (C)</p> Signup and view all the answers

Which of the following is NOT beneficial for team cohesion?

<p>Encouraging the expression of negative feelings (B)</p> Signup and view all the answers

What problem might occur if a group makes decisions too quickly?

<p>Increases the chance of regrettable choices (A)</p> Signup and view all the answers

In a team context, what is a key factor in building trust among virtual teams?

<p>Providing consistent feedback and support (B)</p> Signup and view all the answers

What can be a result of members floundering during team activities?

<p>Increased confusion and lack of productivity (D)</p> Signup and view all the answers

Which of the following is an effective way to ensure participation from all team members?

<p>Assigning tasks that require collaboration (D)</p> Signup and view all the answers

What should be avoided to enhance team dynamics?

<p>Competing for individual recognition (A)</p> Signup and view all the answers

Flashcards

Internal Communication

Communication that happens within an organization. Examples include emails, meetings, and phone calls.

External Communication

Communication that happens between an organization and external parties, such as customers, suppliers, and investors. Examples include press releases, advertising, and customer service interactions.

Formal Communication

Communication is formal when it follows a specific protocol and structure. It often involves written documents, official meetings, and formal procedures. Examples include written policies, reports, and contracts.

Informal Communication

Communication is informal when it is casual, unstructured, and not bound by any specific procedures. It often happens through word of mouth, social gatherings, and casual conversations. Examples include casual conversations, office gossip, and social events.

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Functional Conflict

Conflict that benefits the team by stimulating creative thinking, leading to improved problem-solving, and boosting team performance.

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Dysfunctional Conflict

Conflict that is harmful to the team and hinders its progress by creating tension, reducing collaboration and impacting performance.

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Task-oriented Group

A group that comes together to achieve a specific task, such as planning a project or solving a problem. These groups are focused on achieving specific goals.

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Relational-oriented Group

A group that emphasizes building relationships and fostering social connections between its members. These groups are focused on creating a sense of community and belonging.

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Team

A group of people who work together to achieve a common goal.

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Functional Teams

Teams that function effectively, completing their tasks while ensuring high satisfaction among members.

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Ground rules

Guidelines agreed upon by team members to ensure smooth operation and respect for everyone.

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Facilitator

A designated individual who facilitates discussions, ensures clarity and keeps the group on track.

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Communication Norms

Rules and expectations set for communication within a team, including preferred mediums and times.

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Cultural Contexts

When team members have diverse backgrounds or experiences that can influence their communication style, their interaction within the team.

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Virtual Teams

A type of team where members are located in different physical places and work together primarily through technology.

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Rotating Leadership

A technique where group members rotate leadership roles within a designated period, fostering shared responsibility and leadership skills.

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Explicit Goals

The team aims to set clear and specific goals that provide direction and purpose, enhancing the team's focus and efforts.

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Team Planning

The process of setting expectations for teamwork, outlining roles, responsibilities, meeting schedules, and communication protocols to ensure a smooth workflow.

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Team Goals and Expectations

A team dynamic where members discuss team goals, expectations, roles, and desired outcomes, ensuring everyone is aligned and working towards the same objective.

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Team Context

How a team communicates and collaborates towards achieving its goals, influenced by factors such as individual personalities, team dynamics, and communication styles.

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Study Notes

Communications CM4203 - Communicating in Teams

  • Course instructor is Dr. Caoilfhionn Ní Bheacháin
  • Professional Communication and Teamwork (Slide 2) includes an image of a video conference
  • Workplace Communication (Slide 3) details internal communication types like formal and informal communication. External communication types also include formal communications.
  • Interpersonal conflict is inevitable in relationships (Slide 4).
  • Conflict management styles include competing, collaborating, compromising, avoiding, and accommodating (Slide 5)
  • Functional conflict is healthy disagreement for improvement (Slide 6). Dysfunctional conflict impedes progress (Slide 6)
  • Key question: How do communication styles affect communication? (Slide 7)
  • Conflict management strategies are analyzed: is there a dominant one that aligns with individual personality or traits? (Slide 8).
  • Teamworking reflection (Slide 9) - what worked, challenges, conflict, and working with difficult team members.
  • Types of small groups include activity based (e.g., student club), personal growth (fitness), educational (study group) and problem-solving (committee) (Slide 10).
  • Small group categories are task-oriented and relational-oriented (Slide 10).
  • Defining teams (Slide 11)
  • Small-group dynamics (Slide 12) covers four key elements: Size, Roles, Norms, and Cohesiveness. The reflective-thinking process involves identifying, analyzing, establishing criteria, generating solutions, and choosing a solution (Slide 12)
  • Teams can have positive and negative impacts (Slide 13)
  • Functional teams accomplish the task and team members are satisfied (Slide 14)
  • Tips for effective team work: Get to know team members' strengths, establish ground rules, use a facilitator, keep communication open, and address problems proactively (Slide 15)
  • Setting ground rules - work norms (work distribution, deadlines), facilitator norms (selection, rotation, responsibilities), communication norms (mediums, timing), meeting norms (scheduling, attendance, lateness), and consideration norms (eating, breaks, dominating discussions) (Slides 16-20)
  • Facilitators' roles: Focus team on the task, encourage participation from all members, adhere to timeframes, suggest alternatives, help members address problems, summarize and clarify decisions (Slide 21)
  • Characteristics of potentially problematic teams: competitiveness, sticking rigidly to the point, conflict avoidance, leadership rotation, feedback exchange, detailed plans, assertiveness among members, expression of negative feelings, explicitly defined goals, free information sharing (Slide 22)
  • How to keep a team motivated (YouTube and Kellogg School of Management) (Slide 23).
  • Difficult behaviors from individuals include talking too much, being quiet, arguing, and complaining (Slide 24).
  • Potential group problems include digressions, floundering, making decisions too quickly, not making decisions, conflict between members, ignoring others, and one member not contributing (Slide 25)
  • Key concepts - communication contexts for teams; personal, interpersonal, intrapersonal, and business (Slide 26)
  • Team planning questions - goals, expectations, planning (Slide 27).
  • Building trust in virtual teams (YouTube) (Slide 28).
  • Summary - impact of team contexts on communication, building trust, positive environment, and virtual vs. in-person teams (Slide 29)

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CM4203 Teams Virtual Hybrid 2024 Week3 Brightspace PDF

Description

This quiz focuses on the essential aspects of communicating effectively in teams. It covers professional communication, interpersonal conflict, and various conflict management styles. Reflect on strategies that enhance communication and teamwork dynamics.

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