CM4203 Teams Virtual Hybrid 2024 Week3 Brightspace PDF

Communications CM4203 Communicating in Teams Dr. Caoilfhionn Ní Bheacháin Professional Communication and Teamwork 2  Ariel Skelley/Getty Images Workplace Communication  Interna...

Communications CM4203 Communicating in Teams Dr. Caoilfhionn Ní Bheacháin Professional Communication and Teamwork 2  Ariel Skelley/Getty Images Workplace Communication  Internal Communication Types Formal communication Informal communication  External Communication Types Formal communication 3  Interpersonal conflict is an inevitable part of relationships that, although not always negative, can take an emotional toll on relational partners unless they develop skills and strategies for managing conflict.  Culture influences how we engage in conflict based on our cultural norms regarding individualism or collectivism and concern for self-face or other-face.  Functional vs. dysfunctional conflict  Functional– healthy disagreement is vital for improvement and professional survival  Dysfunctional – impedes or prevents managers or their employees from achieving the firm’s business objectives. Key Question:  How would each of these styles affect communication?  Competing  Collaborating  Avoiding  Compromising  Accommodating  Ofthe five conflict management strategies, is there one that you use more often than others? Why or why not? Do you think people are predisposed to one style over the others based on their personality or other characteristics? If so, what personality traits do you think would lead a person to each style?  Reflection on teamworking to date?  What has worked? What has been challenging?  Have you experienced conflict?  Have you worked closely with someone you don’t get on with? Small Groups  Types of Groups Activity (e.g., student club) Personal growth (e.g., fitness group) Educational (e.g., study group) Problem-solving group (e.g., committee)  Categories Task-oriented groups Relational-oriented groups 10 What is a team? Small-Group Dynamics  Four Key Elements Size Roles Norms Cohesiveness  Reflective-Thinking Process Identify. Analyze. Establish criteria for solutions. Generate solutions. Choose a solution. 12  Teams – positive and negative  DysfunctionalTeams: https://www.youtube.com/watch?v=1oIGfGyC ek4 In functional teams  Two things get accomplished:  the task gets accomplished  the satisfaction of team members is high.  Get to know other members of your group and their strengths  Set ground rules  Use a facilitator  Keep lines of communication open  Know how to avoid (or solve) common problems Setting Ground Rules:  Work Norms: How will work be distributed? Who will set deadlines?  Facilitator Norms: Will you use a facilitator? How will the facilitator be chosen? Will you rotate the position? What are the responsibilities of the facilitator?  Communication Norms: When should communication takes place and through what medium (e.g., do some people prefer to communicate through e-mail while others would rather talk on the phone)?  Meeting Norms: What is everyone's schedule? Should one person be responsible for coordinating meetings? Do people have a preference for when meetings are held? Where is a good place to hold meetings? What happens if people are late to a meeting? What happens if a group member misses a meeting? What if he/ she misses several meetings?  Consideration Norms: Can people eat at meetings? Take breaks to go outside to smoke or take a call? What happens if someone is dominating the discussion? How can norms be changed if someone is not comfortable with what is going on in the team? What do facilitators do?  Focus the team on the task (both short term and long term)  Get participation from all team members  Keep the team to its agreed-upon time frame (both short term and long term)  Suggest alternative procedures when the team is stalled  Help team members confront problems  Summarize and clarify the team’s decisions  Competitiveness among members  Everyone sticks closely to the point  The group avoids conflict  Members rotate the leadership position  Each member gives / receives feedback  A detailed plan is suggested for each group meeting  Each group member is assertive  Members freely express negative feelings  The overall goals are explicitly set  Information is freely shared How to keep your team motivated:  How to keep your team motivated – YouTube  Kellogg School of Management Difficult behaviours from individuals: Talks too much Too quiet Argues Complains Group problems:  Going off on digressions and tangents  Floundering  Making a decision too quickly  Not making a decision  Conflict between members  Ignoring or ridiculing others  The group member who does not do his/her share of the work Personal Interpersonal History Intrapersonal Cultural Business Communication Contexts for Teams Team planning – Questions to consider  GOALS: What are our team goals for this presentation? What do we want to accomplish? What skills do we want to develop or refine?  EXPECTATIONS: What do we expect of one another in terms of attendance at meetings, participation, frequency of communication, the quality of work, individual practice, group rehearsals, schedule for completion etc.?  Planning: Who will coordinate and arrange meetings (find suitable times and send out MS Teams invites)? Who will take notes and follow up on matters arising? How will we decide on who does what? How to build trust in virtual teams:  https://www.youtube.com/watch?v=UYqKaR SW1CI&t=177s Summary  Teams and team working  Team context has a critical impact on communication  Building trust and positive working environment through communication norms and practices  Differences between virtual and in- person teams