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Communication Skills: Shockley-Zalabak's Four Elements

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Communication Skills: Shockley-Zalabak's Four Elements

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Questions and Answers

What does Berlo define as 'effect' in communication?

The intention of the communicator in a message

The difference in the receiver's thoughts, feelings, and actions before and after exposure to a message (correct)

The amount of misinformation transmitted in a message

The level of noise present in the communication environment

What is a common example of noise in communication mentioned in the text?

Experiencing a power outage while working on a deadline (correct)

Explaining a procedure to a group of confused freshmen

Receiving an important phone call during a meeting

Typing on the computer during a rush to finish work

What are some purposes that a communicator may have, according to the text?

To create confusion, misinformation, and lack of information

To gain attention, understanding, acceptance, or elicit action (correct)

To transmit messages, receive feedback, and avoid noise

To cause distortion, noise, and misunderstanding

How does the text describe the experience of being misunderstood in communication?

Even experienced communicators have faced distortions, misinformation, and lack of information Signup and view all the answers

In which way does Berlo suggest expressing 'effect' in communication?

In behavioral terms Signup and view all the answers

What happens when noise disrupts the communication process?

Clarity is lost and understanding becomes difficult Signup and view all the answers

'Lack of information' in communication refers to:

Not having enough data to transmit a message effectively Signup and view all the answers

'Misinformation' in communication indicates:

'Misinformation' can lead to misunderstandings and distortions Signup and view all the answers

'Distortions' in communication can arise due to:

'Distortions' can occur due to noise or misinformation Signup and view all the answers

'Noise' in the communication environment refers to:

'Noise' can be any interference that disrupts the communication process Signup and view all the answers