Communication Skills Quiz
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Questions and Answers

What may indicate an intention to interact?

  • A handshake (correct)
  • Silence
  • Eye contact (correct)
  • When we say 'aha.' (correct)

    • Which of the following is true about 'JARGON'?

  • It is scientific terminology that should be used with patients
  • Healthcare workers are expected to learn Jargon and use it daily
  • It should be avoided when talking to clients or patients (correct)
  • Jargon indicates highly qualified workers

    • Which of the following statements are true about verbal and nonverbal communication?

  • The nonverbal message will most likely be received when inconsistent.
  • Nonverbal communication is not as powerful as verbal communication.
  • The verbal message will most likely be received when inconsistent. (correct)
  • Nonverbal communication is as powerful as verbal communication. (correct)

    • What is the most effective way to communicate with a patient from another culture?

    <p>Using an interpreter</p> Signup and view all the answers

    Which of the following are physiologic factors of communication?

    <p>Impaired hearing</p> Signup and view all the answers

    Which of the following are considered nonverbal cues?

    <p>Tone and rate of voice</p> Signup and view all the answers

    What does impaired verbal communication refer to?

    <p>Decreased ability to process symbols</p> Signup and view all the answers

    What nonverbal cue could effectively communicate with a patient if the nurse has laryngitis?

    <p>Gestures and eye contact</p> Signup and view all the answers

    How can a nurse validate a patient's report of pain when the patient is grimacing?

    <p>Stating observation</p> Signup and view all the answers

    What might raise doubts in a patient when being taught about a cardiac diet by a practical nurse?

    <p>Use of Jargon</p> Signup and view all the answers

    Which of the following are consistent with open posturing?

    <p>Sitting down near the bedside</p> Signup and view all the answers

    Which nonverbal cue is most effective to discuss pain?

    <p>Eye contact</p> Signup and view all the answers

    Which statement is NOT true about touch as a nonverbal means of communication?

    <p>It is always good to give a patient a back rub.</p> Signup and view all the answers

    What style of communication does the nurse exemplify by delegating searching for a remote?

    <p>Delegating communication</p> Signup and view all the answers

    What subtle therapeutic technique indicates acceptance of a patient?

    <p>Minimal encouragement</p> Signup and view all the answers

    When talking to an older patient with a hearing aid, what is the most effective way to communicate?

    <p>Be sure your face is visible to the patient.</p> Signup and view all the answers

    What nonverbal cue might an authoritative CEO expect from the nurse?

    <p>Closed posture</p> Signup and view all the answers

    What statement indicates a patient's communication is influenced by personal attitude?

    <p>'Obviously my therapist can't understand where I'm coming from.'</p> Signup and view all the answers

    What type of communication is characterized by engaging with a patient about knitting?

    <p>Therapeutic</p> Signup and view all the answers

    What expression indicates a sense of genuineness in a nurse?

    <p>'I can tell the nurse is sincere.'</p> Signup and view all the answers

    What technique should a nurse use to assess a non-English speaking patient's understanding?

    <p>Asking the patient to repeat the information</p> Signup and view all the answers

    Why should slang phrases be avoided with a psychotic patient?

    <p>Altered thought processes hinder understanding</p> Signup and view all the answers

    Which nursing intervention is appropriate for a patient with impulse control issues?

    <p>Clearly setting boundaries for safe communication</p> Signup and view all the answers

    What is the priority nursing intervention during the termination phase with a dependent patient?

    <p>Asking how assertiveness worked during a visit</p> Signup and view all the answers

    Which statement positively reinforces a patient's healthy behaviors?

    <p>'Making healthy choices is important to you.'</p> Signup and view all the answers

    What should be prioritized when a patient shares shocking information?

    <p>Providing a private place for discussion</p> Signup and view all the answers

    Why is it inappropriate to express sympathy with a patient who has lost a parent?

    <p>Sympathy shifts focus from the patient.</p> Signup and view all the answers

    What response is therapeutic when a psychotic patient touches inappropriately?

    <p>Firmly communicate acceptable boundaries</p> Signup and view all the answers

    What indicates a novice nurse's understanding of therapeutic communication?

    <p>Promote growth and change.</p> Signup and view all the answers

    What is the expected outcome of a nurse's periodic self-evaluation?

    <p>Recognizing personal problems and strengths.</p> Signup and view all the answers

    What indicates an empathetic approach to a patient grieving losses?

    <p>'Please tell me more about what you are feeling.'</p> Signup and view all the answers

    What initial question should a nurse answer before using touch with an anxious patient?

    <p>'How comfortable am I with touching this patient?'</p> Signup and view all the answers

    What statement best stimulates conversation about a patient’s family?

    <p>'Tell me about your family.'</p> Signup and view all the answers

    What verbal introduction should a nurse use to offer alternatives to a patient struggling with a problem?

    <p>'Have you thought of...'</p> Signup and view all the answers

    How should a nurse respond when a patient begins to cry upon learning about their diagnosis?

    <p>Ask clarifying questions.</p> Signup and view all the answers

    What type of communication could be most useful for a patient feeling alone?

    <p>Empathy</p> Signup and view all the answers

    Which type of communication is best suited to identify a problem for a 70-year-old male patient?

    <p>Focusing</p> Signup and view all the answers

    What statement best acknowledges a patient’s pain?

    <p>The pain in your arm is real.</p> Signup and view all the answers

    Looking annoyed and not making eye contact are nonverbal blockers.

    <p>True</p> Signup and view all the answers

    What has the nurse done by looking annoyed and minimizing eye contact with a patient considering an abortion?

    <p>Nonverbal blocker</p> Signup and view all the answers

    What did Stan do when he dismissed a patient’s feelings about aging?

    <p>Minimizing feelings</p> Signup and view all the answers

    Which of the following is NOT a key ethical principle in therapeutic communication?

    <p>Paternalism</p> Signup and view all the answers

    What does the ethical principle of respect for persons emphasize?

    <p>Promoting the client's self-determination</p> Signup and view all the answers

    Which of the following is an example of a breach of client confidentiality?

    <p>Discussing a client's case with family.</p> Signup and view all the answers

    What does the ethical principle of justice refer to in therapeutic communication?

    <p>All of the above</p> Signup and view all the answers

    Which example depicts a dual relationship in therapeutic communication?

    <p>Providing counseling while being a supervisor.</p> Signup and view all the answers

    What does the ethical principle of beneficence mean?

    <p>Avoiding harm and promoting well-being.</p> Signup and view all the answers

    What example best illustrates informed consent in therapeutic communication?

    <p>Both B and C</p> Signup and view all the answers

    Study Notes

    Communication Techniques

    • Eye contact, gestures, and a handshake are basic nonverbal cues that indicate an intention to interact.
    • Silence can also signify various levels of engagement, including contemplation or discomfort.
    • Verbal and nonverbal communication must be congruent for effective messaging; inconsistency leads to misunderstandings.

    Jargon in Communication

    • Jargon is specialized language used by professionals, which can alienate clients if not communicated clearly.
    • Healthcare workers are expected to learn and use jargon, but it should be avoided in patient communication to ensure understanding.

    Physiologic Influences on Communication

    • Factors like impaired hearing, pain, age, and altered cognition affect effective communication.
    • Nurses should adapt their communication strategies based on a patient’s physiological conditions.

    Nonverbal Communication

    • Effective nonverbal cues include gestures, tone of voice, and body posture.
    • Open posturing, like sitting near a patient, fosters trust and openness.

    Verbal Communication Issues

    • Impaired verbal communication encompasses expressive or receptive aphasia and cognitive disabilities.
    • Using simple language instead of jargon can increase patient comprehension.

    Therapeutic Communication Techniques

    • Open-ended questions encourage deeper discussions and facilitate a therapeutic environment.
    • The nurse should validate nonverbal observations with patients to ensure accurate understanding.

    Cultural and Language Considerations

    • Utilizing translators or interpreters is crucial when communicating with patients who speak different languages.
    • Cultural differences should be considered in all aspects of patient communication.

    Empathy and Support

    • Expressing empathy involves understanding and validating a patient's feelings without imposing personal biases.
    • Therapeutic touch, when appropriate, can convey warmth and understanding but requires careful consideration of the patient’s comfort.

    Ethical Principles in Communication

    • Ethical principles like beneficence, autonomy, and justice play crucial roles in therapeutic communication, guiding respectful interaction and ensuring fair treatment of all clients.
    • Clinicians must ensure informed consent by discussing treatment options and obtaining patient agreement.

    Boundaries in Nurse-Patient Relationships

    • Maintaining professional boundaries is essential in avoiding dual relationships which can compromise patient care.
    • Acknowledging a patient’s pain and being supportive is critical for building trust and facilitating healing.

    Techniques for Debriefing and Reflection

    • Periodic self-evaluation helps nurses recognize their emotional responses and maintain professionalism.
    • Reflection and summarization in conversations help reinforce understanding and encourage further communication.

    Addressing Patient Anxiety

    • Providing a private space for sensitive discussions is paramount when addressing patient fears, especially regarding stigmatized health issues.

    Handling Difficult Conversations

    • Responding to difficult situations, like a patient sharing distressing news, requires sensitivity and an encouraging presence to facilitate open dialogue.

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    Related Documents

    therapeutic communication solved.docx

    Description

    Test your knowledge on communication cues and the use of jargon in professional settings. This quiz will cover important indicators of interaction and the implications of using specific terminology in healthcare. Discover if you understand the nuances of effective communication!

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