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Communication Climate & Deception

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Communication Climate & Deception

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Questions and Answers

What is deception?

Knowingly and intentionally giving false information.

What are the four types of deception? (Select all that apply)

Omission (correct)
Fabrication
Exaggeration (correct)
Falsification (correct)
Equivocation (correct)

What is communication climate?

The social tone of a relationship

Which of the following is NOT a type of confirming communication? (Select all that apply)

<p>Negativity (C)</p> Signup and view all the answers

Which of the following is a type of disconfirming communication? (Select all that apply)

<p>Irrelevant response (A), Ambiguous response (B), Argumentativeness (C), Interrupting response (D), Aggressiveness (E), Passive-aggressiveness (F), Incongruous response (G), Tangential response (H), Impervious response (I), Complaining (J)</p> Signup and view all the answers

What is the difference between evaluation and description?

<p>Evaluations make judgments about something, while descriptions offer specific observations.</p> Signup and view all the answers

What is the difference between control and problem-orientation?

<p>Control focuses on imposing a solution, while problem-orientation aims to find a mutually satisfying solution.</p> Signup and view all the answers

What is the difference between strategy and spontaneity?

<p>Strategy involves hiding ulterior motives, while spontaneity involves being honest and open.</p> Signup and view all the answers

What is the difference between neutrality and empathy?

<p>Neutrality demonstrates indifference, while empathy involves putting yourself in another person's place.</p> Signup and view all the answers

What is the difference between superiority and equality?

<p>Superiority involves patronizing, while equality recognizes that everyone has equal worth.</p> Signup and view all the answers

What is the difference between certainty and provisionalism?

<p>Certainty is dogmatic and inflexible, while provisionalism is open-minded and willing to consider other perspectives.</p> Signup and view all the answers

What is the main goal of the “Activity!” section?

<p>To practice applying the concepts of Gibb's 6 pairs of behavior by creating skits that demonstrate both defensive and supportive communication.</p> Signup and view all the answers

Flashcards

Deception

Intentionally providing false information, knowing it's untrue.

Falsification

Presenting false information as accurate.

Exaggeration

Inflating or overstating facts to create a more impactful impression.

Omission

Leaving out crucial information to create a misleading impression.

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Equivocation

Using vague or ambiguous language to avoid giving a clear answer.

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Communication Climate

The overall social tone or atmosphere of a relationship.

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Confirming Communication

Communication that conveys value, respect, and worth to the receiver.

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Disconfirming Communication

Communication that shows a lack of regard, value, or worth for the receiver.

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Recognition

Acknowledging the other person's presence and existence.

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Acknowledgement

Paying attention to and understanding the other person's message.

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Endorsement

Agreeing with or supporting the other person's ideas or feelings.

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Argumentativeness

Disagreeing with the other person's ideas or opinions.

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Complaining

Expressing dissatisfaction about something.

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Aggressiveness

Attacking the other person verbally or emotionally.

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Impervious Response

Ignoring the other person's message completely.

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Interrupting Response

Cutting off the other person before they finish speaking.

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Irrelevant Response

Responding with something unrelated to the other person's message.

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Tangential Response

Responding with a slightly related but different topic.

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Ambiguous Response

Responding in a way that is unclear or open to multiple interpretations.

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Incongruous Response

Responding with verbal and nonverbal messages that contradict each other.

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Evaluation

Making judgments or assessments about the other person.

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Description

Providing specific and objective observations about something.

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Control

Trying to impose your solution or will on another person.

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Problem Orientation

Working together to find a mutually satisfying solution.

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Strategy

Having hidden motives or agendas in your communication.

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Spontaneity

Being honest and open in your communication.

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Neutrality

Showing indifference or a lack of empathy.

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Empathy

Putting yourself in the other person's shoes and understanding their feelings.

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Superiority

Acting as if you are better than the other person.

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Equality

Treating others with respect and recognizing their worth.

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Certainty

Being dogmatic and closed-minded.

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Provisionalism

Being open-minded and willing to consider different perspectives.

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Study Notes

Communication Climate

Communication climate is the social tone of a relationship.
Every relationship has a unique communication climate.
Climates are shared by everyone involved in the relationship.

Deception

Deception is knowingly and intentionally providing false information.
People lie for various reasons, including low and high-stakes situations.
Types of deception include:
- Falsification: sharing false information as if it were true.
- Exaggeration: inflating or overstating facts.
- Omission: leaving out important information to create a false impression.
- Equivocation: giving vague or ambiguous answers to create the impression that a question has been answered.

How Communication Climates Develop

Confirming communication conveys value and worth.
Disconfirming communication lacks regard, value, or worth for the other person.

Levels of Message Confirmation

Confirming messages include recognition, acknowledgement, and endorsement.
Disagreeing messages are messages of argumentativeness and complaining.
Disconfirming messages include impervious response, interrupting response, irrelevant response, tangential response, ambiguous response, and incongruous response.

Creating Supportive Climates

Evaluation vs. description: Evaluation judges; description offers specific observations.
Control vs. problem-orientation: Control imposes a solution; problem-orientation finds a mutually satisfying solution.
Strategy vs. spontaneity: Strategy hides motives; spontaneity is honest.
Neutrality vs. empathy: Neutrality is indifference; empathy puts oneself in another's place.
Superiority vs. equality: Superiority is patronizing; equality treats others as having equal worth.
Certainty vs. provisionalism: Certainty is dogmatic; provisionalism is open-minded.

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Related Documents

Chapter 12: Communication Climate PDF

Description

Explore the concepts of communication climate and deception in relationships through this quiz. Learn how various forms of communication foster or hinder interpersonal connections, and understand the nuances of deceptive practices. This quiz will test your knowledge on how communication climates develop and the importance of confirming messages.

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