Podcast
Questions and Answers
What is the emotional tone of a relationship called?
What is the emotional tone of a relationship called?
Communication Climate
What type of messages convey valuing?
What type of messages convey valuing?
Confirming Communication
What type of messages show a lack of regard?
What type of messages show a lack of regard?
Disconfirming Communication
Which of the following are types of disconfirming messages? (Select all that apply)
Which of the following are types of disconfirming messages? (Select all that apply)
What does an impervious response entail?
What does an impervious response entail?
What type of disconfirming message occurs when one person speaks before the other is finished?
What type of disconfirming message occurs when one person speaks before the other is finished?
What is an irrelevant response in communication?
What is an irrelevant response in communication?
What does tangential communication refer to?
What does tangential communication refer to?
What does impersonal communication mean?
What does impersonal communication mean?
What characterizes ambiguous communication?
What characterizes ambiguous communication?
What does incongruous communication imply?
What does incongruous communication imply?
Which of the following are types of disagreeing messages? (Select all that apply)
Which of the following are types of disagreeing messages? (Select all that apply)
What are the types of confirming messages? (Select all that apply)
What are the types of confirming messages? (Select all that apply)
What does recognition in communication entail?
What does recognition in communication entail?
What is the strongest type of confirming message?
What is the strongest type of confirming message?
When you respond nondefensively to criticism, you can agree with the truth of what the critic is saying.
When you respond nondefensively to criticism, you can agree with the truth of what the critic is saying.
What behavior is characterized by the use of "we" language?
What behavior is characterized by the use of "we" language?
Cassie felt ignored because Jamie kept playing on his phone during their lunch together. This exemplifies which type of disconfirming message?
Cassie felt ignored because Jamie kept playing on his phone during their lunch together. This exemplifies which type of disconfirming message?
Brianne waited at the counter before the clerk finished his phone conversation. What could have improved the interaction?
Brianne waited at the counter before the clerk finished his phone conversation. What could have improved the interaction?
Which of the following is an accurate feeling statement?
Which of the following is an accurate feeling statement?
Which of the following is NOT a disconfirming message?
Which of the following is NOT a disconfirming message?
Which of these behaviors conveys superiority?
Which of these behaviors conveys superiority?
Which of these statements reflects neutrality?
Which of these statements reflects neutrality?
Which of these statements is an example of evaluation?
Which of these statements is an example of evaluation?
Which of these behaviors represents control?
Which of these behaviors represents control?
Which statement suggests certainty?
Which statement suggests certainty?
Which behavior reflects empathy?
Which behavior reflects empathy?
Which statement represents description?
Which statement represents description?
Which of these parts belongs to the assertive message format?
Which of these parts belongs to the assertive message format?
What part of the assertive message format explains what happens as a result of the situation described?
What part of the assertive message format explains what happens as a result of the situation described?
What part of the assertive message format adds feelings to the message?
What part of the assertive message format adds feelings to the message?
What part of the assertive message format communicates plans or requests for future actions?
What part of the assertive message format communicates plans or requests for future actions?
What part of the assertive message involves describing only the factual behavior without attaching meaning?
What part of the assertive message involves describing only the factual behavior without attaching meaning?
What part of the assertive message format attaches meaning to another person's behavior?
What part of the assertive message format attaches meaning to another person's behavior?
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Study Notes
Communication Climate
- Emotional tone of a relationship influences interactions and perceptions.
Confirming Communication
- Conveys valuing, enhancing positive relationships.
Disconfirming Communication
- Messages reflect a lack of regard for the other person, potentially harming relationships.
Types of Disconfirming Messages
- Impervious Response: Ignoring the other person completely, such as not responding to messages.
- Interrupting: Speaking over someone before they finish their point.
- Irrelevant: Responses unrelated to the ongoing conversation.
- Tangential: Acknowledgment of the topic but changes it, leading to different discussions.
- Impersonal: Lack of attention to feelings; uses generalized statements.
- Ambiguous: Messages with multiple interpretations or unclear meanings.
- Incongruous: Contradictory verbal and nonverbal messages.
Types of Disagreeing Messages
- Aggressiveness: Attacking others' self-concepts to inflict psychological pain.
- Complaining: Articulating dissatisfaction with a situation.
- Argumentativeness: Presenting and defending personal positions while opposing others.
Types of Confirming Messages
- Recognition: Validate another person's existence; the weakest form of confirmation.
- Acknowledgement: Confirm feelings or statements of the other person.
- Endorsement: Recognizing and validating someone's feelings; the strongest form of confirmation.
Evaluation vs. Description
- Evaluation: Judgmental statements using "you" language create defensiveness.
- Description: Neutral "I" language focuses on behaviors without judgments.
Control vs. Problem Orientation
- Control: Imposes personal preferences as solutions.
- Problem Orientation: Emphasizes collaborative solutions acceptable to all.
Strategy vs. Spontaneity
- Strategy: Hiding true intentions by being manipulative.
- Spontaneity: Honest and straightforward communication.
Neutrality vs. Empathy
- Neutrality: Indifference shown through detached responses.
- Empathy: Validating and understanding others’ feelings by putting oneself in their place.
Superiority vs. Equality
- Superiority: Communicates dominance or disdain.
- Equality: Encourages a supportive and respectful communication environment.
Certainty vs. Provisionalism
- Certainty: Implies a single valid viewpoint.
- Provisionalism: Shows openness to other perspectives and ideas.
Assertive Message Format
- Framework for expressing needs and feelings clearly without judgment.
- Elements:
- Behavior: Objective description of facts.
- Interpretation: Subjective meaning attached to behaviors.
- Feeling: Expressing personal emotions linked to the message.
- Consequences: Outcomes resulting from the described behavior.
- Intention: Communicating plans, requests, or stance on issues.
Responding Nondefensively to Criticism
- Seek further clarification and specifics; paraphrase arguments.
- Acknowledge the truth in criticisms when applicable.
True or False Statements
- Messages impacting communication climate can be verbal and nonverbal.
- Endorsement is the strongest confirming message.
- Effective communication behaviors can be categorized according to Gibb’s model.
Face-Honoring Behaviors
- Problem Orientation: Emphasizes collaborative efforts.
- Description: Focuses on specific behaviors instead of judgments.
- Empathy: Shows understanding and connection with others.
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