Chapter 12: Communication Climate PDF

Chapter 12: Communication Climate Professor Katie Bruns Deception Deception: knowingly and intentionally giving false information Why lie? Types  Low stakes high stakes  Falsification: communicating false info as if it were true  Exaggeration: inflating or overstating facts...

Chapter 12: Communication Climate Professor Katie Bruns Deception Deception: knowingly and intentionally giving false information Why lie? Types  Low stakes high stakes  Falsification: communicating false info as if it were true  Exaggeration: inflating or overstating facts  Omission: leaving out important details to create a false impression  Equivocation: providing vague, ambiguous answers to create a false impression that one has answered the question What is Communication Climate? Communication climate: social tone of a relationship Every relationship has a unique climate Climates shared by everyone involved How Communication Climates Develop  Confirming communication: convey value and worth  Disconfirming communication: lack of regard, value or worth Levels of Message Confirmation Confirming messages Disagreeing messages Disconfirming  Recognition  Argumentativeness messages  Acknowledgement  Complaining  Impervious response  Endorsement  Aggressiveness  Interrupting response  Irrelevant response  Tangential response  Ambiguous response  Incongruous response  Confirming Messages Practice At a group meeting, an acquaintance says to you, “All we ever do in this group is talk. We never really do anything. I am very frustrated by the lack of action.” ◦ Acknowledgment: ◦ Endorsement: While you are home over winter break, one of your parents says to you, “I’m worried about your uncle. His health is failing, and I think maybe we need to move him into a nursing home.” ◦ Acknowledgment: ◦ Endorsement: Your significant other tells you, “I don’t like the way we handle conflict. Whenever we disagree it seems that each of us digs in our heels and refuses to listen to the other or even to try to understand the other’s point of view.” ◦ Acknowledgment: ◦ Endorsement: Creating Supportive Climates Evaluation vs. description  Evaluation: judges  Description: specific observations Control vs. problem-orientation  Control: impose a solution  Problem orientation: find a mutually satisfying solution Creating Supportive Climates Strategy vs. spontaneity  Strategy: hide ulterior motives  Spontaneity: being honest Neutrality vs. empathy  Neutrality: indifference  Empathy: putting yourself in another’s place Creating Supportive Climates Superiority vs. equality  Superiority: patronizing  Equality: others have as much worth Certainty vs. provisionalism  Certainty: dogmatic  Provisionalism: open-minded Activity! Get into 6 groups Each group will be assigned one of Gibb’s 6 pairs of behavior 1. Evaluation vs. description 2. Control vs. problem-orientation 3. Strategy vs. spontaneity 4. Neutrality vs. empathy 5. Superiority vs. equality 6. Certainty vs. provisionalism Come up with a skit that demonstrates the defensive behavior Using the same situation, alter the skit to demonstrate the supportive behavior