Communication Chapter Overview

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Questions and Answers

What is a significant advantage of oral communication?

Messages can be revised easily

Quick feedback (correct)

No mental blocks are present

Allows for extensive documentation

Which is NOT a type of non-verbal communication?

Lexical (correct)

Kinesics

Oculesics

Chronemics

What is a major disadvantage of written communication?

More time is needed to revise messages

Messages can be easily misunderstood

Feedback is slow (correct)

Limited to spoken interactions

In which communication model does feedback occur in real-time?

Transactional Model Signup and view all the answers

Which communication method primarily relies on gestures and body language?

Non-verbal Communication Signup and view all the answers

What role does communication play in social interaction?

It facilitates social engagement Signup and view all the answers

Which type of communication is considered a form of non-vocal verbal communication?

Sign Language Signup and view all the answers

Which of the following models of communication emphasizes a one-way message flow?

Linear or Transmission Model Signup and view all the answers

What is the primary aim of a perlocutionary act?

To change feelings, thoughts, or actions Signup and view all the answers

Which of the following examples best illustrates a commissive act?

Promising to help with a task Signup and view all the answers

Which category does the act of ordering fall under in Searle’s classification?

Directive Signup and view all the answers

Which of the following is NOT an example of an assertive act?

Ordering someone to leave Signup and view all the answers

Which of the following acts expresses the speaker's emotional reaction?

Thanking a friend Signup and view all the answers

What is the main focus of interpersonal communication?

Involvement of two or a few people Signup and view all the answers

Which of the following is NOT a benefit of interpersonal communication?

Generating mass media content Signup and view all the answers

What is the primary characteristic of small group communication?

Allows for active participation from all members Signup and view all the answers

Which factor is particularly important in public communication?

Audience’s background Signup and view all the answers

Mass communication primarily utilizes which of the following methods?

Print and electronic media Signup and view all the answers

Which of the following defines intimate speech style?

Private language codes among close associates Signup and view all the answers

In casual speech style, which of the following is typical?

Use of slangs in informal settings Signup and view all the answers

Which type of communication primarily involves one-way messaging?

Mass communication Signup and view all the answers

What is the primary function of communication in motivating individuals?

To encourage lifestyle changes Signup and view all the answers

In the Development Model of Intercultural Sensitivity, which stage involves a lack of recognition of cultural differences?

Denial Signup and view all the answers

Which stage of the Development Model of Intercultural Sensitivity involves appreciating cultural differences in behaviors?

Acceptance Signup and view all the answers

What characterizes the 'Defense' stage in the Development Model of Intercultural Sensitivity?

Feeling superior to one's own culture Signup and view all the answers

How does intercultural communication primarily occur?

By sending and receiving messages across languages and cultures Signup and view all the answers

Which of the following is NOT one of the six stages of the Development Model of Intercultural Sensitivity?

Convergence Signup and view all the answers

In which stage do individuals draw from their cultural identity to understand values and prejudices?

Integration Signup and view all the answers

What is the significance of emotional expression in communication?

It helps to convey feelings both verbally and nonverbally Signup and view all the answers

Which speech act involves the actual utterance of words?

Locutionary Act Signup and view all the answers

What is a defining feature of the formal style of communication?

It employs correct grammar and structure. Signup and view all the answers

In which type of communication style is feedback from the audience not required?

Frozen Style Signup and view all the answers

What is the primary purpose of an illocutionary act?

To perform an action with intention Signup and view all the answers

Which style is often used in semi-formal communication contexts?

Consultative Style Signup and view all the answers

What does the perlocutionary act refer to?

The consequence of what was said Signup and view all the answers

Which context exemplifies the use of formal style communication?

An official meeting Signup and view all the answers

Which characteristic does the frozen style NOT typically exhibit?

Requirement for audience feedback Signup and view all the answers

Study Notes

Communication Overview

Communication occurs through oral and written methods.
Oral communication involves spoken words, influenced by pitch, volume, speed, and clarity.
Written communication utilizes symbols and can be transmitted via various written platforms like email.

Oral Communication

Advantages:
- Provides quick feedback.
- Allows face-to-face interaction for reading body language and facial expressions.
Disadvantages:
- Might be hindered by mental blocks, affecting expression.

Written Communication

Advantages:
- Allows for revision and note-taking.
- Provides time for studying messages.
Disadvantages:
- Feedback is typically slower compared to oral communication.

Non-Verbal Communication

Involves conveying messages without words.
Types include:
- Kinesics: body language and gestures
- Oculesics: eye behavior
- Vocalics: vocal qualities like tempo and pitch
- Chronemics: use of time
- Olfactics: smell
- Haptics: touch
- Proxemics: social distance

Models of Communication

Linear/Transmission Models (Laswell, Shannon-Weaver, Berlo):
- Simple flow from sender to receiver.
Interactive Model (Schramm):
- Involves feedback and interaction.
Transactional Model:
- Considers continuous exchange and feedback.

Sign Language

Recognized as a form of non-vocal verbal communication.

Functions of Communication

Regulation/Control: Governs behavior in social contexts.
Social Interaction: Develops and maintains interpersonal bonds.
Motivation: Encourages self-improvement and drive.
Information: Facilitates the exchange and acquisition of knowledge.
Emotional Expression: Communicates feelings verbally and nonverbally.
Intercultural Communication: Exchange of messages across diverse cultural backgrounds.

Development Model of Intercultural Sensitivity (DMIS)

Consists of 6 stages:
- Denial: Ignorance of cultural differences.
- Defense: Recognition causing superiority or high regard for other cultures.
- Minimization: Focus on universal values over differences.
- Acceptance: Appreciation of cultural behaviors and values.
- Adaptation: Openness to new perspectives.
- Integration: Viewing self and actions through multiple cultural lenses.

Levels of Communication

Intrapersonal: Communication with oneself.
Interpersonal: Interaction between two people, resolving misunderstandings.
Small Group: Active participation among group members.
Public: Presenter communicates to a large audience with special considerations.
Mass Communication: Reaches large audiences via various media platforms (e.g., newspapers, radio, social media).

Speech Styles

Intimate Style: Private language for close relationships; informal.
Casual Style: Informal language among friends, often using slang.
Consultative Style: Semi-formal communication, often in two-way participation.
Formal Style: Planned and organized communication, adhering to proper grammar.
Frozen Style: Formal and ritualistic, intended for reflection rather than feedback.

Types of Speech Acts

Locutionary Act: The act of saying something with shared meaning.
Illocutionary Act: The intention behind the utterance (e.g., requests, promises).
Perlocutionary Act: The effect of the utterance on the listener's feelings or actions.

Searle’s Classification of Speech Acts

Assertive: Expressing beliefs about truth (e.g., boasting, concluding).
Directive: Encouraging actions from the listener (e.g., requesting, advising).
Commissive: Commitment to future actions (e.g., promising).
Expressive: Conveying emotions or feelings (e.g., apologizing, thanking).

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Description

Explore the fundamentals of communication, focusing on both oral and written forms. This quiz highlights the characteristics, advantages, and methods of effective communication, including factors like public speaking and written message transmission. Test your knowledge on how communication varies based on medium and context.