Communication and Presentation Skills

Course Objectives

• Build self-confidence, define self-vision, and plan a future career path.
• Understand communication types and models.
• Identify message characteristics.
• Learn effective communication methods.
• Learn how to use verbal and non-verbal communication effectively.
• Understand active listening.
• Recognize and explain communication styles.
• Communicate effectively with the these styles.
• Identify self-style.
• Build trust with various social styles.
• Effectively communicate with groups.
• Understand presentation procedures.
• Create impactful presentations.
• Overcome stage fear.
• Use visual aids.
• Manage objections.
• Deliver presentations with lasting impact.

Course Topics

• Communication skills including the definition of communication, models and steps, transactional analysis, verbal and non-verbal communication, active listening, personal styles, communication styles, how to adapt and sell effectively.
• Presentation skills including the defintion of presentation, effective communication in groups, speaking or presentations, planning, visual aids, practice, structure, body language, procedure, sins and things to keep in mind.

Transactional Analysis

• Parent State: Behaviors, thoughts, and feelings copied from parent figures during formative years.
• Adult State: Behaviors, thoughts, and feelings responding to the present with conscious control.
• Child State: Behaviors, thoughts, and feelings replayed from childhood.

Personal Styles

• Driving: Strong-willed and emotionally controlled.
• Expressive: Outgoing and energizing.
• Amiable: Easy-going and supportive.
• Analytical: Serious and exacting.

Communication

• It's a process where information is transferred and understood between multiple parties.
• It involves listening, reading, speaking, and writing in a two-way exchange.

Effective Communication

• Intended meaning is rightly transferred.
• Fully understand a message in the intended way.
• This involves being clear, correct, complete, courteous, concrete, coherent, and concise.

Goals of Communication

• To change behavior, get action, ensure understanding, conviction, and exchange information.

Outcomes of Effective Communication

• Personal relation satisfaction.
• Work motivation.
• Get desired responses.
• Improve work environment
• Improve quality of life.
• Peace
• Productivity.

Communication Model

• Includes a sender, message, channel, and receiver with feedback loops.
• Encoding converts ideas into communicable symbols.
• Decoding converts communication signals into ideas.
• Sender originates the message.
• The message needs to be words/nonverbal elements that get a point across.
• Channels use ways to get a message across.
• Receivers interpret a message based on their understanding, familiarity, perception, ability to listen, and nonverbal cues. These potential barriers are considered noise.
• Feedback responds to messages to achieve communication goals.

Feedback Types

• Verbal and non-verbal reactions.
• Positive and negative.

Communication Barriers

• Conflict what the sender wants to achieve is in conflict with receivers understanding.
• Examples include unwillingness to listen, lack of interest or time, lack of trust, information overload, distractions, and interruptions.
• To overcome, receivers should be attentive, concentrate, ask questions, listen objectively, note body language, and take notes.
• Sendors should be clear, precise, concise, and use understandable language, providing a way to get feedback.

Transmission Gap

• Possible loss of information between the sender's objective and the partner's understanding.
• To avoid: have a clear idea, know what the other person knows, structure a sequence, use visuals, get him/her involved, make him/her participate, and watch his/her feelings

The 7 Barriers Of Communications

• Language
• Hierarchical
• Physical
• Physiological
• Perception
• Cultural
• Psychological