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Questions and Answers
What is the main focus of Social Penetration Theory?
What is the main focus of Social Penetration Theory?
Which listening style is typically more concerned with the content of the information being discussed?
Which listening style is typically more concerned with the content of the information being discussed?
Which dimension of the Johari Window represents what is known to others but not to oneself?
Which dimension of the Johari Window represents what is known to others but not to oneself?
What characteristic of verbal communication means that meanings can vary based on context?
What characteristic of verbal communication means that meanings can vary based on context?
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Why is nonverbal communication often considered more convincing than verbal communication?
Why is nonverbal communication often considered more convincing than verbal communication?
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In the Five Step Listening Process, which step involves providing feedback to the speaker?
In the Five Step Listening Process, which step involves providing feedback to the speaker?
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Which of the following is a barrier to effective listening?
Which of the following is a barrier to effective listening?
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Which aspect of nonverbal communication is characterized by continuous and often ambiguous messages?
Which aspect of nonverbal communication is characterized by continuous and often ambiguous messages?
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Study Notes
Listening
- Misconceptions about listening: Listening is not the same as hearing.
- Hearing: Is the physiological process of receiving sound waves.
- Active listening: Requires effort and attention to understand the message.
- Passive listening: Involves hearing without effort and attention.
- Pseudolistening: Pretending to listen.
- Five Step Listening Process: 1. Hearing the message. 2. Understanding the message. 3. Remembering the message. 4. Evaluating the message. 5. Responding to the message.
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Listening Styles:
- People-Oriented: Focus on the speaker's emotions.
- Action-Oriented: Focus on the message and action.
- Content-Oriented: Focus on the message's facts.
- Time-Oriented: Focus on the time constraints.
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Listening Barriers:
- Physical: Noise
- Psychological: Stress, fear, anger
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Responding Styles:
- Silent Listening: Not interrupting.
- Questioning: Clarifying understanding.
- Paraphrasing: Repeating the message in your own words.
- Empathizing: Expressing understanding.
- Supporting: Offering encouragement.
- Analyzing: Offering an interpretation.
- Evaluating: Criticizing the message.
- Advising: Offering advice.
Social Penetration Theory
- Breadth: Range of topics discussed.
- Depth: Level of intimacy in the topics.
- Frequency: How often communication occurs.
- Valence: Positive or negative emotions associated with the topics.
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Johari Window:
- Open Self: Known to self and others.
- Hidden Self: Known to self, but not others.
- Blind Self: Known to others, but not self.
- Unknown Self: Unknown to self and others.
Nonverbal Communication
- Difference between verbal and nonverbal: Verbal communication uses words, nonverbal communication uses everything else.
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Importance of nonverbal communication:
- More believable: Actions speak louder than words.
- Ever-present: Even silence is communication.
- Can enhance understanding: Support verbal messages.
- Can inhibit understanding: Conflicting messages.
- Communicate feelings: Express emotions.
- Can express what verbal cues can’t: Expressing complex emotions.
- Can be more efficient: Faster than verbal communication.
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Interpreting nonverbal messages:
- Ambiguous: Open to multiple interpretations.
- Continuous: Constantly changing.
- Multichannelled: Multiple nonverbal cues being conveyed.
- Intentional or unintentional: Conscious or subconscious.
- Interpretation is culturally based: Different meanings across cultures.
- Intimacy/Involvement: Closeness.
- Dominance: Power dynamic.
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Nonverbal Communication Codes:
- Kinesics: Body movement.
- Proxemics: Use of space.
- Haptics: Touch.
- Chronemics: Use of time.
- Paralanguage: Vocal cues.
- Appearance: Physical appearance.
- Artifacts: Objects used to communicate.
Verbal Communication
- Meanings are in people, not words: Words have different meanings to different people.
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Words are:
- Symbolic: Represent something else.
- Arbitrary: No natural connection between word and meaning.
- Context bound: Meaning depends on the situation.
- Culturally bound: Different meanings in different cultures.
- Abstract: Represent general concepts.
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Description
This quiz explores the critical aspects of listening, distinguishing it from hearing. It covers active and passive listening, listening styles, the five-step listening process, and common barriers to effective listening. Test your understanding of these concepts to improve your communication skills.
