Communication Styles: Active Listening and Aggressive Behavior

30 Questions

Match the communication styles with their descriptions:

Aggressive = A style that is firm and direct with proper eye contact and body language. Assertive = A style that is abrasive in words and body language. Passive = A style that is not genuine and has ulterior motives. Manipulative = A style that is not effective and can feel patronizing.

Match the communication methods with their characteristics:

Nonverbal communication = Communication through verbal words. Verbal communication = Communication through expressive behaviors and body language. Auditory communication = Communication through written words. Kinesthetic communication = Communication through hands-on learning.

Match the formatting styles with their descriptions:

Full block format = The address and body are left justified, and the rest start at the center of the document. Modified block format = All lines are flush with the left margin. Modified block format with indented paragraphs = The address is left justified and the rest start at the center of the document with indented paragraphs. Block format = A style of communication that is firm and direct.

Match the communication concepts with their meanings:

Feedback = Sending and receiving information, thoughts, or feelings. Communication = Information relayed to the message sender regarding how the message was received. Biases = Beliefs that are not proven by facts about someone or a particular group. Active listening = Focus solely on the conversation, do not interrupt, confirm the message speaker has said.

Match the communication styles with their effects:

Aggressive = Can feel intimidating and respectful. Assertive = Can feel intimidating and patronizing. Passive = Can feel respectful and professional. Manipulative = Can feel calm and respectful.

Match the communication methods with their characteristics:

Verbal communication = Communication through written words. Nonverbal communication = Communication through expressive behaviors and body language. Auditory communication = Communication through listening. Kinesthetic communication = Communication through hands-on learning and body language.

Match the communication concepts with their descriptions:

Active listening = A style of communication that is firm and direct. Communication = A style of communication that is not genuine and has ulterior motives. Biases = Focus solely on the conversation, do not interrupt, confirm the message speaker has said. Feedback = Beliefs that are not proven by facts about someone or a particular group.

Match the communication styles with their characteristics:

Aggressive = Uses loud and fast gestures. Assertive = Uses a respectful volume of voice. Passive = Uses proper eye contact and body language. Manipulative = Allows for minimal personal space.

Match the formatting styles with their characteristics:

Full block format = The address is left justified and the rest start at the center of the document. Modified block format = All lines are flush with the left margin. Modified block format with indented paragraphs = The address and body are left justified, and the rest start at the center of the document. Block format = A style of communication that is firm and direct.

Match the communication concepts with their meanings:

Feedback = Beliefs that are not proven by facts about someone or a particular group. Communication = Information relayed to the message sender regarding how the message was received. Biases = Sending and receiving information, thoughts, or feelings. Active listening = Focus solely on the conversation, do not interrupt, confirm the message speaker has said.

Match the communication styles with their descriptions:

Submissive = Using a quiet, soft voice and may display hesitancy Assertive = Being direct and confident in communication Aggressive = Using a loud, forceful tone and interrupting others Passive = Avoiding conflict and not expressing opinions

Match the terms with their definitions:

Professionalism = The attitude, behavior, and work that represent a profession Template = A sample of written correspondence or email that is established with appropriate components Therapeutic communication = Interaction between a patient and a medical professional focused on improving the physical and emotional well-being of the patient Simplified format = The information is left justified, and it does not include a salutation or complimentary closing

Match the communication styles with their characteristics:

Visual communicators = Using pictures and preferring written information Auditory communicators = Listening to and processing verbal information Verbal communicators = Using vocal tone and pitch to convey meaning Nonverbal communicators = Using body language and facial expressions to convey meaning

Match the medical conditions with their descriptions:

Depression = Mood disorder that can be caused by a chemical imbalance in the brain Anxiety = Disorders that lead to extreme feelings of worry and fear ADHD = Chronic condition that typically begins in childhood but can impact individuals throughout their life PTSD = A condition resulting from a traumatic or terrifying event

Match the psychological terms with their definitions:

Apathy = Indifference; lack of interest, feeling, concern, or emotion Compensation = Balancing a failure or inadequacy with an accomplishment Conversion = Transformation of an anxiety into a physical symptom that has no cause Denial = Avoidance of unpleasant or anxiety-provoking situations or ideas by rejecting them or ignoring their existence

Match the communication styles with their approaches:

Assertive = Being direct and confident in communication Aggressive = Using a loud, forceful tone and interrupting others Passive = Avoiding conflict and not expressing opinions Submissive = Using a quiet, soft voice and may display hesitancy

Match the medical concepts with their definitions:

Telemedicine = Remote medical consultations using technology Telephone etiquette = Being respectful by using proper verbiage, tone, and manners when conveying information Therapeutic communication = Interaction between a patient and a medical professional focused on improving the physical and emotional well-being of the patient Simplified format = The information is left justified, and it does not include a salutation or complimentary closing

Match the psychological terms with their characteristics:

Displacement = Redirecting emotions from the original source to a more acceptable or less threatening target Denial = Avoidance of unpleasant or anxiety-provoking situations or ideas by rejecting them or ignoring their existence Compensation = Balancing a failure or inadequacy with an accomplishment Conversion = Transformation of an anxiety into a physical symptom that has no cause

Match the communication styles with their characteristics:

Auditory communicators = Listening to and processing verbal information Visual communicators = Using pictures and preferring written information Verbal communicators = Using vocal tone and pitch to convey meaning Nonverbal communicators = Using body language and facial expressions to convey meaning

Match the medical conditions with their characteristics:

Anxiety = Disorders that lead to extreme feelings of worry and fear ADHD = Chronic condition that typically begins in childhood but can impact individuals throughout their life PTSD = A condition resulting from a traumatic or terrifying event Depression = Mood disorder that can be caused by a chemical imbalance in the brain

Match the following defense mechanisms with their descriptions:

Dissociation = Redirection of emotions away from the original subject or object onto another, less-threatening subject or object Identification = Disconnection of emotional importance from ideas or events and compartmentalizing those emotions in different parts of awareness Projection = Attribution of characteristics of someone else to oneself or the imitation of another Repression = Analysis of a situation with facts and not emotions

Match the following defense mechanisms with their descriptions:

Intellectualization = Explanation that makes something negative or unacceptable seem justifiable or acceptable Introjection = Adoption of the thoughts or feelings of others Physical Avoidance = Keeping away from any person, place, or object that evokes memories of something unpleasant Rationalization = Rechanneling unacceptable urges or drives into something constructive or acceptable

Match the following defense mechanisms with their descriptions:

Regression = Reversion to an earlier, more childlike, developmental behavior Repression = Elimination of unpleasant emotions, desires, or problems from conscious mind Sarcasm = Use of words that have the opposite meaning, especially to be funny, insulting, or irritating Sublimation = Rechanneling unacceptable urges or drives into something constructive or acceptable

Match the following defense mechanisms with their descriptions:

Suppression = Voluntary blocking of an unpleasant experience from one's awareness Undoing = Cancelling out an unacceptable behavior with a symbolic gesture Verbal aggression = Verbal attack on a person without addressing the original intent of the conversation Identification = Attribution of characteristics of someone else to oneself or the imitation of another

Match the following defense mechanisms with their descriptions:

Redirection of emotions = Redirection of emotions away from the original subject or object onto another, less-threatening subject or object Dissociation = Disconnection of emotional importance from ideas or events and compartmentalizing those emotions in different parts of awareness Projection = Transference of a person's unpleasant ideas and emotions onto someone or something else Identification = Attribution of characteristics of someone else to oneself or the imitation of another

Match the following defense mechanisms with their descriptions:

Reaction formation = Belief in and expression of the opposite of one's true feelings Rationalization = Explanation that makes something negative or unacceptable seem justifiable or acceptable Intellectualization = Analysis of a situation with facts and not emotions Introjection = Adoption of the thoughts or feelings of others

Match the following defense mechanisms with their descriptions:

Physical Avoidance = Keeping away from any person, place, or object that evokes memories of something unpleasant Projection = Transference of a person's unpleasant ideas and emotions onto someone or something else Sublimation = Rechanneling unacceptable urges or drives into something constructive or acceptable Verbal aggression = Verbal attack on a person without addressing the original intent of the conversation

Match the following defense mechanisms with their descriptions:

Undoing = Cancelling out an unacceptable behavior with a symbolic gesture Verbal aggression = Verbal attack on a person without addressing the original intent of the conversation Sarcasm = Use of words that have the opposite meaning, especially to be funny, insulting, or irritating Suppression = Voluntary blocking of an unpleasant experience from one's awareness

Match the following defense mechanisms with their descriptions:

Rationalization = Explanation that makes something negative or unacceptable seem justifiable or acceptable Regression = Reversion to an earlier, more childlike, developmental behavior Repression = Elimination of unpleasant emotions, desires, or problems from conscious mind Reaction formation = Belief in and expression of the opposite of one's true feelings

Match the following defense mechanisms with their descriptions:

Introjection = Adoption of the thoughts or feelings of others Identification = Attribution of characteristics of someone else to oneself or the imitation of another Intellectualization = Analysis of a situation with facts and not emotions Sublimation = Rechanneling unacceptable urges or drives into something constructive or acceptable

Study Notes