Communication Styles: Active Listening and Aggressive Behavior

Aggressive = A style that is firm and direct with proper eye contact and body language. Assertive = A style that is abrasive in words and body language. Passive = A style that is not genuine and has ulterior motives. Manipulative = A style that is not effective and can feel patronizing.

Nonverbal communication = Communication through verbal words. Verbal communication = Communication through expressive behaviors and body language. Auditory communication = Communication through written words. Kinesthetic communication = Communication through hands-on learning.

Full block format = The address and body are left justified, and the rest start at the center of the document. Modified block format = All lines are flush with the left margin. Modified block format with indented paragraphs = The address is left justified and the rest start at the center of the document with indented paragraphs. Block format = A style of communication that is firm and direct.

<p>Feedback = Sending and receiving information, thoughts, or feelings. Communication = Information relayed to the message sender regarding how the message was received. Biases = Beliefs that are not proven by facts about someone or a particular group. Active listening = Focus solely on the conversation, do not interrupt, confirm the message speaker has said.</p> Signup and view all the answers

<p>Aggressive = Can feel intimidating and respectful. Assertive = Can feel intimidating and patronizing. Passive = Can feel respectful and professional. Manipulative = Can feel calm and respectful.</p> Signup and view all the answers

<p>Verbal communication = Communication through written words. Nonverbal communication = Communication through expressive behaviors and body language. Auditory communication = Communication through listening. Kinesthetic communication = Communication through hands-on learning and body language.</p> Signup and view all the answers

<p>Active listening = A style of communication that is firm and direct. Communication = A style of communication that is not genuine and has ulterior motives. Biases = Focus solely on the conversation, do not interrupt, confirm the message speaker has said. Feedback = Beliefs that are not proven by facts about someone or a particular group.</p> Signup and view all the answers

<p>Aggressive = Uses loud and fast gestures. Assertive = Uses a respectful volume of voice. Passive = Uses proper eye contact and body language. Manipulative = Allows for minimal personal space.</p> Signup and view all the answers

<p>Full block format = The address is left justified and the rest start at the center of the document. Modified block format = All lines are flush with the left margin. Modified block format with indented paragraphs = The address and body are left justified, and the rest start at the center of the document. Block format = A style of communication that is firm and direct.</p> Signup and view all the answers

<p>Feedback = Beliefs that are not proven by facts about someone or a particular group. Communication = Information relayed to the message sender regarding how the message was received. Biases = Sending and receiving information, thoughts, or feelings. Active listening = Focus solely on the conversation, do not interrupt, confirm the message speaker has said.</p> Signup and view all the answers

<p>Submissive = Using a quiet, soft voice and may display hesitancy Assertive = Being direct and confident in communication Aggressive = Using a loud, forceful tone and interrupting others Passive = Avoiding conflict and not expressing opinions</p> Signup and view all the answers

<p>Professionalism = The attitude, behavior, and work that represent a profession Template = A sample of written correspondence or email that is established with appropriate components Therapeutic communication = Interaction between a patient and a medical professional focused on improving the physical and emotional well-being of the patient Simplified format = The information is left justified, and it does not include a salutation or complimentary closing</p> Signup and view all the answers

<p>Visual communicators = Using pictures and preferring written information Auditory communicators = Listening to and processing verbal information Verbal communicators = Using vocal tone and pitch to convey meaning Nonverbal communicators = Using body language and facial expressions to convey meaning</p> Signup and view all the answers

<p>Depression = Mood disorder that can be caused by a chemical imbalance in the brain Anxiety = Disorders that lead to extreme feelings of worry and fear ADHD = Chronic condition that typically begins in childhood but can impact individuals throughout their life PTSD = A condition resulting from a traumatic or terrifying event</p> Signup and view all the answers

<p>Apathy = Indifference; lack of interest, feeling, concern, or emotion Compensation = Balancing a failure or inadequacy with an accomplishment Conversion = Transformation of an anxiety into a physical symptom that has no cause Denial = Avoidance of unpleasant or anxiety-provoking situations or ideas by rejecting them or ignoring their existence</p> Signup and view all the answers

<p>Assertive = Being direct and confident in communication Aggressive = Using a loud, forceful tone and interrupting others Passive = Avoiding conflict and not expressing opinions Submissive = Using a quiet, soft voice and may display hesitancy</p> Signup and view all the answers

<p>Telemedicine = Remote medical consultations using technology Telephone etiquette = Being respectful by using proper verbiage, tone, and manners when conveying information Therapeutic communication = Interaction between a patient and a medical professional focused on improving the physical and emotional well-being of the patient Simplified format = The information is left justified, and it does not include a salutation or complimentary closing</p> Signup and view all the answers

<p>Displacement = Redirecting emotions from the original source to a more acceptable or less threatening target Denial = Avoidance of unpleasant or anxiety-provoking situations or ideas by rejecting them or ignoring their existence Compensation = Balancing a failure or inadequacy with an accomplishment Conversion = Transformation of an anxiety into a physical symptom that has no cause</p> Signup and view all the answers

<p>Auditory communicators = Listening to and processing verbal information Visual communicators = Using pictures and preferring written information Verbal communicators = Using vocal tone and pitch to convey meaning Nonverbal communicators = Using body language and facial expressions to convey meaning</p> Signup and view all the answers

<p>Anxiety = Disorders that lead to extreme feelings of worry and fear ADHD = Chronic condition that typically begins in childhood but can impact individuals throughout their life PTSD = A condition resulting from a traumatic or terrifying event Depression = Mood disorder that can be caused by a chemical imbalance in the brain</p> Signup and view all the answers

<p>Dissociation = Redirection of emotions away from the original subject or object onto another, less-threatening subject or object Identification = Disconnection of emotional importance from ideas or events and compartmentalizing those emotions in different parts of awareness Projection = Attribution of characteristics of someone else to oneself or the imitation of another Repression = Analysis of a situation with facts and not emotions</p> Signup and view all the answers

<p>Intellectualization = Explanation that makes something negative or unacceptable seem justifiable or acceptable Introjection = Adoption of the thoughts or feelings of others Physical Avoidance = Keeping away from any person, place, or object that evokes memories of something unpleasant Rationalization = Rechanneling unacceptable urges or drives into something constructive or acceptable</p> Signup and view all the answers

<p>Regression = Reversion to an earlier, more childlike, developmental behavior Repression = Elimination of unpleasant emotions, desires, or problems from conscious mind Sarcasm = Use of words that have the opposite meaning, especially to be funny, insulting, or irritating Sublimation = Rechanneling unacceptable urges or drives into something constructive or acceptable</p> Signup and view all the answers

<p>Suppression = Voluntary blocking of an unpleasant experience from one's awareness Undoing = Cancelling out an unacceptable behavior with a symbolic gesture Verbal aggression = Verbal attack on a person without addressing the original intent of the conversation Identification = Attribution of characteristics of someone else to oneself or the imitation of another</p> Signup and view all the answers

<p>Redirection of emotions = Redirection of emotions away from the original subject or object onto another, less-threatening subject or object Dissociation = Disconnection of emotional importance from ideas or events and compartmentalizing those emotions in different parts of awareness Projection = Transference of a person's unpleasant ideas and emotions onto someone or something else Identification = Attribution of characteristics of someone else to oneself or the imitation of another</p> Signup and view all the answers

<p>Reaction formation = Belief in and expression of the opposite of one's true feelings Rationalization = Explanation that makes something negative or unacceptable seem justifiable or acceptable Intellectualization = Analysis of a situation with facts and not emotions Introjection = Adoption of the thoughts or feelings of others</p> Signup and view all the answers

<p>Physical Avoidance = Keeping away from any person, place, or object that evokes memories of something unpleasant Projection = Transference of a person's unpleasant ideas and emotions onto someone or something else Sublimation = Rechanneling unacceptable urges or drives into something constructive or acceptable Verbal aggression = Verbal attack on a person without addressing the original intent of the conversation</p> Signup and view all the answers

<p>Undoing = Cancelling out an unacceptable behavior with a symbolic gesture Verbal aggression = Verbal attack on a person without addressing the original intent of the conversation Sarcasm = Use of words that have the opposite meaning, especially to be funny, insulting, or irritating Suppression = Voluntary blocking of an unpleasant experience from one's awareness</p> Signup and view all the answers

<p>Rationalization = Explanation that makes something negative or unacceptable seem justifiable or acceptable Regression = Reversion to an earlier, more childlike, developmental behavior Repression = Elimination of unpleasant emotions, desires, or problems from conscious mind Reaction formation = Belief in and expression of the opposite of one's true feelings</p> Signup and view all the answers

<p>Introjection = Adoption of the thoughts or feelings of others Identification = Attribution of characteristics of someone else to oneself or the imitation of another Intellectualization = Analysis of a situation with facts and not emotions Sublimation = Rechanneling unacceptable urges or drives into something constructive or acceptable</p> Signup and view all the answers