Cloud Kicks Gamified Learning & Usability Testing
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Questions and Answers

Cloud Kicks (CK) wants gamified learning content for its internal users and leadership. CK wants to create a custom product training as a part of the experience. What should be recommended?

  • Sandbox to experiment with the product
  • Enablement Site to build and assign custom modules (correct)
  • In-app prompts to provide access to video content

    • What is a goal of usability testing?

  • Showing users how to use the design in the right way
  • Learning about the user's behavior and preferences (correct)
  • Identifying the best variation of a page

    • A UX Designer is evaluating whether to perform a moderated or unmoderated usability study on their prototype solution to gain user feedback. Which reason would lead the designer to choose a moderated study?

  • Follow-up questions can be asked to obtain further information about the issues participants may encounter. (correct)
  • Sessions can be completed at any time and anywhere.
  • It is less expensive and time-consuming to conduct.

    • Cloud Kicks has updated its logo and wants it prominently displayed on its Digital Experience site. Where does their UX Designer need to code to update the logo?

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    Flashcards

    Gamified Learning Content

    Interactive learning experience using game elements for engagement.

    Custom Product Training

    Tailored training for users on new product features and functions.

    In-app Prompts

    Notifications within an app that guide users to content or features.

    Sandbox Environment

    A safe space for users to experiment with a product without risks.

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    Enablement Site

    A platform that allows creation and assignment of custom learning modules.

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    Usability Testing

    Evaluation of a product by testing it with real users to understand usability.

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    User Behavior Study

    Research focused on understanding how users interact with a product.

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    Moderated Usability Study

    User testing with the facilitation of a moderator to gather in-depth feedback.

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    Follow-up Questions

    Further inquiries made to better understand user feedback and issues.

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    Unmoderated Usability Study

    Self-guided user testing without moderator oversight for efficiency.

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    Moderated vs Unmoderated

    Comparison of user testing methods, with pros and cons for each.

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    Visualforce Pages

    Custom pages built using Visualforce for Salesforce applications.

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    Page Headers

    Top section of a web page, often containing branding and navigation.

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    Email Templates

    Pre-designed layouts for sending structured emails within a system.

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    Logo Placement in UX

    Importance of displaying brand logos prominently in digital experiences.

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    Digital Experience Site

    Online platform focused on user interaction and engagement with content.

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    Product Features Training

    Teaching users about specific functionalities of a product.

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    User Preferences in Design

    Understanding individual user choices to improve product design.

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    Feedback Collection in UX

    Gathering input from users about their experiences with a product.

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    Study Notes

    Cloud Kicks Gamified Learning Content

    • Cloud Kicks wants gamified learning content for internal users and leadership
    • They want a custom product training experience

    Usability Testing Goals

    • Usability testing aims to show users how to use a design correctly
    • Understand user behavior and preferences
    • Identify the best design variation

    Moderated Usability Study

    • A moderated usability study allows follow-up questions to gather more info about participant issues
    • Useful when detailed explanations are necessary

    Logo Update Location

    • Cloud Kicks updated its logo
    • UX designers should update the logo in Visualforce pages

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    Description

    This quiz covers Cloud Kicks' gamified learning content and its usability testing goals. It includes insights into moderated usability studies and the importance of logo updates in design. Test your understanding of these concepts related to internal training and user experience.

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