Questions and Answers
What does the guest experience begin with?
Greeting your client with a firm handshake is part of which service essential?
Connect
Producing a functional, predictable, and pleasing result is part of which service essential?
Create
Asking questions and analyzing the client's anatomical features is part of which service essential?
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Reinforcing the guest's satisfaction is part of which service essential?
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The client record houses legal information.
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Draping for a color service should include a cape and what?
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A predisposition test should be performed how many hours before a color service?
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What will a skin patch test help determine?
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Study Notes
Guest Experience
- Begins with building rapport and trust between service provider and client.
Service Essentials
- Connect: Greeting clients with a firm handshake establishes a personal connection.
- Create: Focuses on producing functional, predictable, and pleasing outcomes for clients.
- Consult: Involves asking questions and analyzing the client's anatomical features to tailor services.
- Complete: Reinforces guest satisfaction by ensuring their needs and expectations have been met.
Client Record
- Client records contain various important information but do not include legal information.
Color Service Preparation
- Draping for a color service requires a cape and towels to protect the client and surrounding area.
- A predisposition test must be performed 24 to 48 hours before the color service to assess potential allergic reactions.
Skin Patch Test
- Conducting a skin patch test helps determine if a client has sensitivities or allergic reactions to the products used.
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Description
This quiz covers the fundamental principles of guest experience and service essentials in the beauty industry. Learn how to build trust, conduct consultations, and perform critical safety tests, ensuring a positive client interaction. Explore key practices that enhance client satisfaction and safety during services.
