Podcast
Questions and Answers
What does the guest experience begin with?
What does the guest experience begin with?
Greeting your client with a firm handshake is part of which service essential?
Greeting your client with a firm handshake is part of which service essential?
Connect
Producing a functional, predictable, and pleasing result is part of which service essential?
Producing a functional, predictable, and pleasing result is part of which service essential?
Create
Asking questions and analyzing the client's anatomical features is part of which service essential?
Asking questions and analyzing the client's anatomical features is part of which service essential?
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Reinforcing the guest's satisfaction is part of which service essential?
Reinforcing the guest's satisfaction is part of which service essential?
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The client record houses legal information.
The client record houses legal information.
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Draping for a color service should include a cape and what?
Draping for a color service should include a cape and what?
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A predisposition test should be performed how many hours before a color service?
A predisposition test should be performed how many hours before a color service?
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What will a skin patch test help determine?
What will a skin patch test help determine?
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Study Notes
Guest Experience
- Begins with building rapport and trust between service provider and client.
Service Essentials
- Connect: Greeting clients with a firm handshake establishes a personal connection.
- Create: Focuses on producing functional, predictable, and pleasing outcomes for clients.
- Consult: Involves asking questions and analyzing the client's anatomical features to tailor services.
- Complete: Reinforces guest satisfaction by ensuring their needs and expectations have been met.
Client Record
- Client records contain various important information but do not include legal information.
Color Service Preparation
- Draping for a color service requires a cape and towels to protect the client and surrounding area.
- A predisposition test must be performed 24 to 48 hours before the color service to assess potential allergic reactions.
Skin Patch Test
- Conducting a skin patch test helps determine if a client has sensitivities or allergic reactions to the products used.
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Description
This quiz covers the fundamental principles of guest experience and service essentials in the beauty industry. Learn how to build trust, conduct consultations, and perform critical safety tests, ensuring a positive client interaction. Explore key practices that enhance client satisfaction and safety during services.
