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Chapter 2: Six Sigma History and Application-P2

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Chapter 2: Six Sigma History and Application-P2

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Questions and Answers

Which concept does Six Sigma focus on, that sets it apart from traditional quality programs?

Boosting profits

Continuous process improvement (correct)

Improving customer satisfaction

Achieving a specific goal

What is the main difference between traditional quality programs and Six Sigma?

Traditional quality programs run forever, constantly working toward the same goal, whereas Six Sigma achieves the end goal and must be reset for a new goal

Traditional quality programs seek to optimize performance, whereas Six Sigma seeks to instill a culture of improvement

Traditional quality programs focus on boosting profits, whereas Six Sigma focuses on reducing errors and defects

Traditional quality programs are concerned with achieving a specific goal, whereas Six Sigma focuses on continuous improvement (correct)

What sets Six Sigma apart from traditional quality programs in terms of achieving goals?

It seeks to achieve a specific goal without any continuous improvement

It focuses on achieving goals through improving customer satisfaction

It focuses on achieving goals through boosting profits

It seeks to achieve goals through continuous process improvement (correct)

What is the cultural element inherent in Six Sigma that lets organizations enact both small and sweeping improvements?

Continuous improvement and quality culture Signup and view all the answers

In what way does Six Sigma seek to optimize performance of an organization?

By instilling a culture of continuous improvement and quality Signup and view all the answers

What are the five phases of a Six Sigma project to improve a process that already exists?

Define, Measure, Analyze, Improve, and Control Signup and view all the answers

Who is considered the father of control charts?

Walter Shewhart Signup and view all the answers

What is the goal of Six Sigma with regard to defects per million opportunities (dpmo)?

To have less than 3.4 defects per million opportunities Signup and view all the answers

Who defined a process in need of correction as one that is performing at three sigma?

Walter Shewhart Signup and view all the answers

What safeguard does Six Sigma create to ensure progress continues even after a project is considered complete?

Controls in place Signup and view all the answers